Roc made the process of buying a new car fast, easy, and fun. Everyone we met at BrownDaub was friendly and courteous.
Roc made the process of buying a new car fast, easy, and fun. Everyone we met at BrownDaub was friendly and courteous.
Brown Daub Hecktown is amazing
I have been using this dealership since 2007. They are great. Roc was a huge help to me. He was patient and and understanding. He found the perfect vehicle to fit my budget and specific needs. I highly recommend him.
Best Buying Experience Ever!!
I recently bought a new Jeep Wrangler from Brown Daub on Hecktown Rd and it was by far the best experience I have ever had buying a vehicle. I have bought numerous vehicles before, but this time was smooth, easy and quick. Jim Snyder was a very knowledgeable salesman, who was quick to answer all my questions and Andy Taylor did a great job of getting me a deal that I was very happy with. I highly recommend taking the time to go and see these two. You will not be disappointed!!
Brown Daub used Jeep dealership
Was told that the Jeep that I bought was a one owner car. I signed the contract and wrote out a check for cash. When I checked the paperwork I saw that the car had been owned by a rental company. They had delivered the car because I didn't want to drive it until I had it on my insurance. I had it 3 days and I called and told them that I was returning the car and took it back. They said that I owned that car and they had cashed my check. I could trade it in on another car but they reduced the car value by $2,000 and refused to negotiate the cost on the new car. I had no recourse but to trade-in the car and get another car. I really felt used.
Treated very badly ( lied to by 3 sales people )
They said one price on the ad & phone to get me there. ( $ 15.000.00 ) When we get there price changed to $19.000.00. (. ) Had to put one star rating ) Deserve NONE
I purchased a new Chrysler from this dealership when I moved hear from out of state. To make a long story short, I discovered that the car had been in an accident after driving it for several months. This was never disclosed. Several months ago, my daughter was going to purchase her first car from this dealer. They wanted to sell her an overpriced used car. When I went to the dealership with her to negotiate the price, the salesman became very rude, blew us off to the manager. The manager was eyeing other customers coming into the dealership and had a this is the price - take it or leave it attitude. Needless to say, we left it. I will never buy from this dealership again.
Terrible Dealerships & Sales Associates
Avoid this dealership as the sales associates are all very rude and think they are so much better than anyone else. I worked with Andy T whom have dealt with in the past in which sold me a previous car which turned out to be a lemon and he tells you to contact him if issues or questions. So contacted him when had first issue and he would ignore your calls or not return them. So I recently went back to purchase a brand new jeep, he proceeds to turn me into buying a used 2012 jeep with about 2,000 miles on it. The sticker price was 34,000. after pulling teeth to make him realize the car is way over priced and him pulling up kbb and try to say it was worth that when we caught him adding extra features that it didnt have on it, we got him down to 335 a month pmts. So we go back the next day to pick up the vehicle and after waiting 1.5 hours for them to detail the car in which it still was dirty after, he goes to drive my trade in away and stops and proceeds to tell use the radio doesnt work and that it is are problem and to fix it (keep in mind he never check the vehicle to see if was working radio before hand). So technically we never signed the papers and the vehicle over yet as their computers were down. So he proceeds to argue with us and say it is are problem and we need to fix the radio we determined the issue was a $30. ribbon cable got fried the radio played just the screen didnt light up due to the ribbon cable. After Andy arguing with us he finally says they will pay for the cable, we got him to make a letter stating that they are covering the ribbon cable and we will not be held responsible for it. So he prints out what he typed up and it looks like something a 2 year old made no company letterhead he typed it in notepad and still had the untitled header at the top of the print out and gives it to us and says will this work. We look at him and are like really well you can at least sign it. So we leave with the new jeep keep in mind nothing was signed over yet so technically my trade in is still my car. So after considering over night I go back the next morning and explain to him I do not want the vehicle and would rather have a brand new jeep since never signed over anything. He gets a attitude and says I already completed all the paperwork, like I care. So he has me go get the stock number of the car I want out of the lot, as I am coming back to his desk I over hear him talking to his boss in his cube and they are bitching about the radio issue again that they stated would not be brought up anymore the night before. So he goes to get me pmt numbers for the new vehicle and comes back with 450 a month pmts. I look at him and am like are you kidden me. He gives me a higher number for a cheaper car: 2012 Jeep Wrangler 2,000 miles $34,000 $335 a month for 6 years 2014 Jeep Wrangler 0 miles $27,000 $450 a month for 6 years So I tell him so youre going to give me 335 on the used car and 450 for a brand new one and he looks at me and acts clueless like he doesnÂt know what I am talking about and acts like he never was going to even give me the 335 price. So again walks away and comes back then and is like I am going to need some time to think about this. So I tell him that I want my trade in car back and he says of course and gives me the keys back and swaps the plate meanwhile you can tell he has a attitude the whole time. He then tells me he will contact me later in the day about the jeep. Like are you kidden you think I want to deal with you after that. Needless to say Andy T is a [non-permissible content removed] and treats his customers like garbage he is just trying to get that extra buck out of people instead of giving good customer service. He doesnt like to be called out on his [non-permissible content removed], make sure to review what he pulls for you and where he gets his numbers as will probably add extra features that the vehicle may not have. He is a real [non-permissible content removed] and will never deal with that dealership again, I recommend no one go to this dealership or deal with Andy T. I went to another dealer later in the day and explained my experience there and with him and they knew him quite well and stated similar that Andy T thinks he is like manager there and the best salesman around and that he is a big [non-permissible content removed].
Beware of the price switch
After reading the last review I had to add my two cents. I too went to this dealer to purchase a used car. I printed out the online ad and worked with Andrew, I agreed to purchase the Jeep at the internet price, he stated the actual price was $2500 more. He also said it was on the bottom of my print out. It was not. He printed his copy out and his said it. Was this a trick? Why did their copy say $2500 down required? I drove over an hour to get to this dealer. I would say this is where "buyer beware" comes into play. The manager Steve tried to explain to me that he is not sure why my copy did not have this $2500. It was from their website. Another manager came over to talk to me to but it was what it was, I feel like it was a scam. I drove home without the Jeep and and looked online. I looked at cars.com, autotrader and their website, all had the same prices some said add $2500 and others did not. They are not consistant and I would not do business there. Seems like a megadealer with bait and switch.
Maybe an honest mistake?
It could have been an honest mistake, I asked for a quote on a particular suv and received a quote fairly quickly from Mark. However, when I simply replied back where I needed to be, I got another (lower) quote. Within minutes of that quote, I was emailed back that it was a mistake. (about a $2000 difference and not to my benefit). I responded back asking for the managers information. I did get an email from Marks manager explaining the problem but they did honor the quote they originally gave me. I know it could have been an honest mistake but I buy online to avoid going back and forth and having to haggle. It's hard to accept a pricing mistake from a car dealer. I did end up buying another vehicle from another dealer, in part because I thought there were some unknowns at this dealer. Because of my job, I did most of my buying via the internet and email, I don't want to give this dealer all low marks because the emails seemed sincere, they did get back to me very fast and maybe it was just a mistake. Just be careful if this happens to you.
They really helped me out........
I went to three other dealers trying to get approved after my divorce. Two dealers said they were not set up to handle me (whatever that means) and one said I could buy a car with 70% down. My credit was not all that bad but I did have a few problems with my mortgage but it was all handled with my divorce. My situation wasn't because I didn't want to pay my bills, it was because of a bitter divorce. Anyway, I saw the commercial on TV and tried one more time. I applied online and expected not to hear a thing but the following day I went it, again not expecting to purchase a car. The finance person sat with me and we came up with a game plan. I did put some money down but not 70%. I spoke with the banker on the phone and explained my situation and why my credit was the way it was. About two hours later, I left with a car, with a factory warranty and I really feel like they went the extra mile. Other places treated me like I didn't matter but brown daub really took the time and helped me. Nothing was hidden, I even took the car to my mechanic and he gave the car a perfect "thumbs up". I would recommend this dealership to anyone who needs help or doesn't want to make a rush decision.
Bought a car online, it was great! They shipped it over 2000 miles!
This dealer had a hard to find used car with barley any miles on it. I spoke with a account manager the first day who directed me to a sales person. The sales person was very helpful and took additional photos of the vehicle for me. He also faxed me carfax and service info on it including what they did. Needless to say, I did ship the car over 2000 miles to my home and it was just as they described. I did a lot of home work on this dealer and nothing but positives to speak of it before, during and after the process. The car was detailed perfectly inside (outside was dirty due to shipping on a carrier and that is understandable). The paperwork was sent via overnight service with a return envelope. This was the EASIEST transaction and I never even set foot in the dealership. I took my car to a local dealer who verified that the car was infact serviced as they said, everything checked out 100%. They were flexible in price and were very professional, my only complaint: I wish they were my local dealer!
We dealt with Bruce Layton, a pushy and inconsiderate man. My car broke down, so I was in a hurry to purchase a car. He knew this and tried to play on that. I was trading in a car on a 2007 vehicle, with very low miles on it. I drove the 07 over the weekend and was going back during the week to finalize paperwork. The heat in the new car was blowing cold air, so we decided we didn't want a practically brand new car that already had problems! Plus my mom was having surgery two days later and I did not have time to go back and forth to this dealer. Mr. Layton continually tried to force the car on us. I told him over and over why we didnt want it. He didnt want to hear what we had to say and would just talk over me. Heres the kicker Bruce towed my car, even though I told them I wasn't sure what we were going to do about the sale. They told me they were towing it to their dealership, which made sense because my plate was still on the trade and all my belongs were inside my car and I was suppose to clean my trade in, after we finalized all the paperwork. Once we said we were not taking the new car, Bruce said they wholesaled it out already and he wasn't sure if he could get my car back. They towed it to their wholesaler, when the car wasn't even theirs!! They didn't even have the title to my car, because the transaction was CANCELLED by us! But they were trying to keep us in the deal and were doing anything they could to make it hard for us to get out of it. Bruce tried to make me pay for the towing charges of almost $300!! To make this long story short, I contacted his manager, Mr. Kirby and he told me I was not responsible for the towing and we could go get out deposit back that day. Even he said that was odd for Mr. Layton to do! Mr. Layton will do anything for a sale and we will never go to this dealership again, because of his worth ethic.
Been buying for years
I've been buying for years. I always do my homework and research before and after I go. They are always helpful and allow me to buy the way I want to. A lot of the staff has been there for years so when I go back, I see a lot of the same faces. This time I bought a used car for my daughter. It's the first used car I've ever bought, ever. The car was clean and they offered a carfax report because I asked for one. I specificly asked for certain model for gas mileage and they infomed me on a better choice with a certified model. The car drives like new and came with a warranty I didn't have to pay extra for. The deal was so good, I actually felt good leaving a car dealer (I almost felt like I got on over on them it was such a good deal!).