Moon Township Ford

Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Moon Township Ford

4.3
Overall Rating
(7)
Recommend: Yes (6) No (1)
Write a review: Sales | Service
sales Rating

Great customer relations!

byHappyMomon 03/26/2017

After what seemed like a grueling 2 month shopping spree where my daughter and I dealt with at least 6 different dealerships, horrible salesman, and bad service, we made the decision to travel further from home (almost and hour) and visit Moon Twp. Ford. What a relief! My daughter was a first-time buyer and was very discouraged at times, but when we walked thru the door at Moon we found a wonderful salesman who treated us like dear friends. He looked us in the eyes, offered truthful figures, and did everything he could to get my daughter the car she wanted. She came in there wanting to buy a specific car, which had left the lot just an hour or so prior to our arrival... to be taken to auction... to make room on their lot for newer vehicles. Wow, she was so disappointed. But this salesman told her he would see about getting it back for her. AMAZING! And he did it. He saved her 2016 Ford Focus from the auction, and she was able to purchase the car she had her heart set on! Neither of us had experienced such a helpful, caring, and truthful salesman like him in all of our shopping experience. After the purchase he agreed to be in photos with her, he sat for a long time in the vehicle to explain how every feature worked, answered her questions, and made sure she was comfortable with all aspects of the car before sending her on her way. He made the entire experience a joy for my daughter and I can't say enough about the salesman's ability to build a great relationship with his customers right from the start. So if you are looking to buy and you want a fantastic experience, visit Moon twp ford and ask for Chris! He really cares about what you care about. Thank you Chris!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
46 Reviews
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sales Rating

Rustproofing and undercoating

byRichardCraniumon 07/04/2017

I bought a new 2017 mustang from moon twp ford. Since i live in this area and don't have a garage i purchased rustproofing and undercoating A few days after getting my car back i decided to check out their work. I crawled under it first to check the undercoating. There was absolutely ZERO undercoat applied under the car, NOTHING. Thet were kind enough to spray inside of at least 1 wheel well. I know this because they painted my lower fender with it. About the size of a dollar bill. They must not have seen this giant spot so they gave it back this way. The rustproofing was a little better? They sprayed it under my hood to the top of the fenders. Right over top of everything in there. What a mess, you couldn't put your hands down without being covered with goo. The only other place they rustproofed was the door hinges? Really? That was it for rustproofing. Nowhere else on the car was done. NOWHERE ELSE. As i slowly steamed about what they tried to get away with i looked the car over and found a paint chip above the back wheel.The moulding around the quarter window was all scuffed up alond with the plastic moulding holding the mirror on the door. There was also paint chipped/missing on the inner door lip. It looked like they pried the door panel off with a screwdriver. Why? They didn't spray anything in there. If you or anyone you know bought a car here you need to see if you got what you paid for. I doubt i'm the only one this happened to

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Oil change and inspection

bySteveMustangon 05/24/2017

I was notified on the day before and the car was complete and in tact when I picked it up. The manager in the show room always treats me good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Annual inspection

bydonlsosebeeon 04/27/2017

Inspection, oil change and tire rotation was quick. I was in and out in no time. The waiting area was very confortable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service

byEdhal2twoon 04/17/2017

The service was fast and the service tech was courteous. The only thing that went wrong was they were supposed to do a full synthetic oil change and I got a semi synthetic one instead which is fine I guess because I understand that full synthetic oil change is not necessary with such low miles

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

My 2005 Ford 4.0 V6 4x4 XLT Ranger

byfrankfonneron 04/03/2017

I have been having all of my service work done on my Ranger at your service department since I bought it from Moon Ford in 2005. Rob has always taken very good care of me!! In the 12 years that I've owned my Ranger, your shop has done more than $15,000 in repairs to it to keep it running in perfect condition. I now have over 385,000 miles on my 2005 Ranger, and plan to drive it for several more years.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer relations!

byHappyMomon 03/26/2017

After what seemed like a grueling 2 month shopping spree where my daughter and I dealt with at least 6 different dealerships, horrible salesman, and bad service, we made the decision to travel further from home (almost and hour) and visit Moon Twp. Ford. What a relief! My daughter was a first-time buyer and was very discouraged at times, but when we walked thru the door at Moon we found a wonderful salesman who treated us like dear friends. He looked us in the eyes, offered truthful figures, and did everything he could to get my daughter the car she wanted. She came in there wanting to buy a specific car, which had left the lot just an hour or so prior to our arrival... to be taken to auction... to make room on their lot for newer vehicles. Wow, she was so disappointed. But this salesman told her he would see about getting it back for her. AMAZING! And he did it. He saved her 2016 Ford Focus from the auction, and she was able to purchase the car she had her heart set on! Neither of us had experienced such a helpful, caring, and truthful salesman like him in all of our shopping experience. After the purchase he agreed to be in photos with her, he sat for a long time in the vehicle to explain how every feature worked, answered her questions, and made sure she was comfortable with all aspects of the car before sending her on her way. He made the entire experience a joy for my daughter and I can't say enough about the salesman's ability to build a great relationship with his customers right from the start. So if you are looking to buy and you want a fantastic experience, visit Moon twp ford and ask for Chris! He really cares about what you care about. Thank you Chris!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Super dealership

byDreasdmdon 12/16/2016

A super dealership staffed with wonderful people who go out of their way to accommodate and resolve an issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service.

byjimfinnieon 10/10/2016

I had no problems getting the work done on my vehicle. I knew it would take some time to get repaired so the wait wasn't a problem. I was very happy with the service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Go To Moon Ford To be Happy

byMarkinMoonon 08/22/2016

I have always been pleased with service at Moon Ford. Caroline Carroll is always my go-to person and she makes sure my needs and concerns are taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Fast Service With An Engine Warning Situation

bydpwmailon 08/19/2016

Had an issue with warning light/engine heat. Needed attention immediately. Brought the Escape in without appt and had my car back the next morning, only because some parts were needed. That was fast and most appreciated. That's why my Escape is only serviced at Moon Twp Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service and clean neat service area.

bymergeeeon 08/05/2016

Very prompt and courteous service, as always. Service scheduling staff is very helpful and informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rotor repair

bysparky146on 08/03/2016

My F-150 truck was in for front rotor repair. The service was good. The staff was very helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byThomasd90on 08/02/2016

Everybody is smart, knowledgeable and helpful. I was in and out in a hurry. Ill be a life long customer

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Shelby GT 500 KR

bypdf1950on 07/28/2016

The service was completed quickly and as with all of my other service visits I was treated courteously and professionally. Anytime I need to get service on any of my FORD vehicles I truly enjoy coming to Moon Twp. Ford where I feel like I am visiting family!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great service

byLwelchNSCHEVon 07/16/2016

The service staff is so helpful. Anytime I need repairs I just call and they pick my car up from my work and bring it back when it's done. They will answer any questions I have. Keep up the good job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mountaineers

bykaylyn98on 07/15/2016

outstanding service as they allways do got me in and quickly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Driver's side airbag recall.

byMymustang09on 07/13/2016

I took my 2009 Ford Mustang in to replacement of the driver's side airbag replacement as part of the recall. The appointment was made very easily and quickly. Service staff was welcoming, polite, helpful, and friendly. I have absolutely no complaints.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Moon Ford is the BEST!

byshellys85on 07/01/2016

Great customer service. Vehicle was in, serviced, and out before lunch!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service! Quick and Complete

byShellyS85on 06/27/2016

My car was in and out of the service department in a matter of hours. The malfunction was found and fixed before lunch. Great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Poor customer service

byMarleyRon 05/19/2016

This dealership refuses to do trades. Ok, however they also refuse to return phone calls. This is the worst customer service I have experienced. At least have the decency to return a phone call and decline the trade. This shows how unimportant their customers truly are to them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Great service department.

byJimFinnieon 04/24/2016

When I purchased my Ford Flex I was informed that a part was on order for it and we found that one of the mid row seats wouldn't fold down while I was looking at the car. There were also a few other concerns that I found when I was able to drive and check the vehicle out more. An appoint was made to have the vehicle serviced and I was warned that it would take a while and that I might want to just drop the car off. I chose to stay while the vehicle was being serviced. I walked around the lot looking at cars and talking with people that worked there. It was a long day but a good day and I didn't mind it. Everyone was friendly and all of my concerns plus some, were taken care of. I have no complaints of the time it took because I knew of most of what needed to be done on the car. The staff was more anxious about the length of time I was there than I was. It's a very nice car and because everything was serviced, I should be able to enjoy it more.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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