Murphy Ford

Today 10:00 AM - 3:00 PM
Sunday
10:00 AM - 3:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Murphy Ford

4.5
Overall Rating
(11)
Recommend: Yes (10) No (1)
Write a review: Sales | Service
sales Rating

Mr.Clarke

bywawamikeon 02/19/2018

I enjoy doing business there the people there are very courteous and vey helpful this is my 4 th purchase there and I hope to continue doing business there thanks again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
68 Reviews
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service Rating

State inspection

byAlpop7591on 06/26/2018

Murphy Ford as usual has done an incredible job with my vehicle. The scheduled the service quickly, worked on the car in a timely fashion, and did only the work necessary. What more can you ask for?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2010 f150 service

byJeanineM20on 06/24/2018

everything went according to plan

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

state inspection

byJeanineM20on 04/28/2018

Walked in without an appointment. They got me out in 3 hrs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Mr.Clarke

bywawamikeon 02/19/2018

I enjoy doing business there the people there are very courteous and vey helpful this is my 4 th purchase there and I hope to continue doing business there thanks again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My first new car!

byChrisCampon 02/05/2018

I had an excellent experience, my sales person really gave great customer service and went above and beyond to help me. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Murphy ford

byDJDAve86on 10/31/2017

It was a great buying experience at Murphy Ford. I walked in never felt pressure to buy right away. Vince was more then willing to spend time with me showing me everything from the time I walked into the lot until I pulled out. I couldn't of been more happy

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied customer

byyvonne7643on 09/11/2017

Great service and I am forever satisfied! The service department is always on point with getting your vehicle in and out in a timely manner!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceptional Customer Service

bycathomas2on 08/29/2017

Everyone at the dealership was so welcoming and helpful! Each person we interacted with made the purchasing process so easy. A true customer focused dealership. I would highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byAlpop1957on 03/18/2017

Everything was done correctly and on time. This is the kind of service that I have always received from MURPHY Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

They don't care about the safely of their customers

bycutemama83on 03/04/2017

Poor services at this ford dealership. I had a tire issue with the same tire within 3 months of buying my new 2017 ford. The service office didn't document all 2 times when I came in, and they enter only the first time and claim all my tires was good. Today, the 3rd time for the same tire issue, they told me a lie saying I ran over plastic but didn't show me the plastic. [non-permissible content removed] They don't honor the warrantees of their cars. Ford wont get my business again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Opportunities for improvement

byPmcmichon 12/13/2016

Everything was great in the service dept. My only complaint is the wait area and the bathrooms need to be remodeled. Those areas are not up to Ford standard.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Review of Murphy Ford

bySharonWinteron 11/21/2016

Don Dekay was an excellent sales person very attentive and made sure I was completely satisfied. Keith (sales manager) also played a part in making sure the transition of paperwork from one vehicle to the next went smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Made car buying a breeze!

bybkwick1on 07/28/2016

Don was great to work with on our trip to the dealership. We had a previous car that was totaled by a falling tree. We were not in the market for a new car, but Don made the experience as painless as possible! Everyone at Murphy Ford was great to work with and I will definitely be back!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byJeanineM20on 07/21/2016

Wonderful service, flexible hours and kind mechanics. I appreciate your speed and professionalism and thank you for noticing that my tire pressure was low and filling it up for me!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used car purchase

bycsimo11on 07/14/2016

I purchased a 2010 Ford Flex. Everything was fine except that I questioned that I only received 1 key to the car- after I had signed the papers of course, the salesman stated that it only had one. I asked for a second key and also what the door code was to access the car via code and was told he would look into it and get back to me. That was one month ago and no follow up.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

The Bald Man

byRyanh1481on 06/28/2016

I had a great experience at Murphy Ford and I love my new Ford Focus! My first stop was Team Toyota Glen Mills. I literally got treated like a second class citizen because my credit score wasn't perfect. They made me do all this running around. I said to the sales manager, "I never had to work so hard on my own to try to get in a car". He shrugged me off and they ultimately didn't help me get in a car. Murphy Ford did. They treated me the same as someone coming in with cash to buy a car and I really appreciate it. Don "the bald guy", my salesman, and his 30 years experience, served me so well and I would recommend people go to him at Murphy Ford in a heartbeat, if they are searching for a new or used car. Don't even waste your time elsewhere. Thank You! Ford Focus owner Ryan Hughes.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
service Rating

Have a warranty

byNightangelson 06/26/2016

They helped me when my car needed an update and they listen to my concerns.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

murphy ford chester pa.

byjoebarry75on 06/21/2016

everyone was courteous and helpful.explanation of vehicle was excellent.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Truly happy customer

byrozzie112on 06/20/2016

I had body work done which was very good. I also had an oil change recently which was quick. I am quite satisfied

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byVincent95on 05/27/2016

Great service department, helpful and friendly , i was very satisfied with work performed

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

bymswan2uon 04/25/2016

The service department moves very quickly. I am glad that Murphy Ford has wi-fi for the waiting customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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