It was a great buying experience at Murphy Ford. I walked in never felt pressure to buy right away. Vince was more then willing to spend time with me showing me everything from the time I walked into the lot until I pulled out. I couldn't of been more happy
They don't care about the safely of their customers
Poor services at this ford dealership. I had a tire issue with the same tire within 3 months of buying my new 2017 ford. The service office didn't document all 2 times when I came in, and they enter only the first time and claim all my tires was good. Today, the 3rd time for the same tire issue, they told me a lie saying I ran over plastic but didn't show me the plastic. [non-permissible content removed] They don't honor the warrantees of their cars. Ford wont get my business again.
Recommend this dealer? No
Were you satisfied with the quality of work performed on your vehicle? No
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? No
Do you feel the price paid for service(s) was fair and appropriate? No
Don Dekay was an excellent sales person very attentive and made sure I was completely satisfied. Keith (sales manager) also played a part in making sure the transition of paperwork from one vehicle to the next went smoothly.
Don was great to work with on our trip to the dealership. We had a previous car that was totaled by a falling tree. We were not in the market for a new car, but Don made the experience as painless as possible! Everyone at Murphy Ford was great to work with and I will definitely be back!
I purchased a 2010 Ford Flex. Everything was fine except that I questioned that I only received 1 key to the car- after I had signed the papers of course, the salesman stated that it only had one. I asked for a second key and also what the door code was to access the car via code and was told he would look into it and get back to me. That was one month ago and no follow up.
I had a great experience at Murphy Ford and I love my new Ford Focus! My first stop was Team Toyota Glen Mills. I literally got treated like a second class citizen because my credit score wasn't perfect. They made me do all this running around. I said to the sales manager, "I never had to work so hard on my own to try to get in a car". He shrugged me off and they ultimately didn't help me get in a car. Murphy Ford did. They treated me the same as someone coming in with cash to buy a car and I really appreciate it. Don "the bald guy", my salesman, and his 30 years experience, served me so well and I would recommend people go to him at Murphy Ford in a heartbeat, if they are searching for a new or used car. Don't even waste your time elsewhere. Thank You! Ford Focus owner Ryan Hughes.