Roberson Motors

Today 8:30 AM - 8:00 PM
Sunday
11:00 AM - 5:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Roberson Motors

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

New Car Purchase

bytgc0767on 01/09/2018

We were looking downsize by trading in our 2013 Jeep Grand Cherokee on a new 2018 Jeep Cherokee. We needed to make the deal work within our limited budget, which we expected would require some pretty hard negotiating. This turned out not to be necessary. The Roberson salesperson quoted a serious low price offer on the new car and offered us $500 more for our trade-in than the top end of the range estimated using the Edmunds website. We ended up with a net cost that was about $250 below the Edmunds TMV (True Market Value). Our sales person was also courteous and very helpful in dealing with our unpreparedness. We live 2-1/2 hours from the dealership and, not expecting to take possession of the car that day, had failed to bring along title and extra keys for our trade-in, proof of insurance, or loan authorization to bypass our fraud alert we had placed with the various credit unions. He managed to get past all these barriers so we could complete the deal and head for home with our new car. Which we love.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
37 Reviews
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sales Rating

New Car Purchase

bytgc0767on 01/09/2018

We were looking downsize by trading in our 2013 Jeep Grand Cherokee on a new 2018 Jeep Cherokee. We needed to make the deal work within our limited budget, which we expected would require some pretty hard negotiating. This turned out not to be necessary. The Roberson salesperson quoted a serious low price offer on the new car and offered us $500 more for our trade-in than the top end of the range estimated using the Edmunds website. We ended up with a net cost that was about $250 below the Edmunds TMV (True Market Value). Our sales person was also courteous and very helpful in dealing with our unpreparedness. We live 2-1/2 hours from the dealership and, not expecting to take possession of the car that day, had failed to bring along title and extra keys for our trade-in, proof of insurance, or loan authorization to bypass our fraud alert we had placed with the various credit unions. He managed to get past all these barriers so we could complete the deal and head for home with our new car. Which we love.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Happy Jeep Buyer

bypennor1on 09/10/2016

Our salesman, Mark Whittington was a pleasure to work with. Not only were we able to make a very good deal on our new Cherokee, Mark stayed well into a Sunday evening teaching us how to use all of the features of our new Jeep. Then he made a follow-up appointment with us for the following Wednesday to make sure we fully comfortable with our new Jeep, at which time he answered all the new questions we had and showed us how to use the self park feature. But that's not all! After leaving the dealership on Wednesday he called us and told us we needed to return because the finance person had uncovered an error in the computation of the Chrysler rebate. We came back within the hour to find that the error was in our favor which saved us a lot of money. The savings were so large that we were able to opt in and buy the extended warranty coverage and still keep our monthly payments right in our budget. Thank you Roberson! This car buying experience has been one of the best I've ever experienced. This is my first new Chrysler product, I've always been a GM buyer before. You have a very satisfied customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Highly recommend

byLBeaty7652on 06/23/2016

In one word - Integrity. Our Jeep needed a fuel pump and distributor. Thanks to Roberson Jeep it now starts right up and purrs like a kitten. As I am new to owning a Jeep there are little things I am learning. My wrangler was making a horrible grinding noise when I shifted into reverse. Matt Stoenner in Service shared a tip with me: shift to First gear then into Reverse. No grinding noise. Matt could have just as easily charged me a service fee, saying you would inspect it. Instead he shared a tip with me. Matt also discovered some lug nuts were broken, had missing caps. Would have made it difficult to change a tire. You replaced them. Much appreciated. After having a very bad experience with another Jeep Dealership, this was so refreshing. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

We are Happy to be Jeep Owners

byMDKenn59on 06/05/2016

Fast and Friendly, Our salesman,Trenton, was knowledgeable and did not mind taking the time for several test drives and explanations. We enjoyed the process and LOVE our new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

safety recall

byJuanmheon 05/31/2016

Courteous and quick service upon arrival. I was there for a safety recall and the service was completed in a reasonable time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Good experience

byBrian734on 05/31/2016

We had John as our salesman. I honestly hate car salesman and usually have my wife speak to them because I get so angry. John was completely different, very low pressure, able to answer questions. He actually listened to our needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience other than the sales managers

byairforcegirl16on 05/18/2016

Trenton was great and make the experience a good one. the only down side was the sales manager tossing my wifes card at her when we had an issue with the bank. that needs to be fixed right away you don't throw someones bank card at them and tell them that there is an issue with the card. Also they force the Ofac check down our throats as well when it only needs to be done if your spending over $10,000 and we were not. that was almost a deal breaker for us. We told them we were cash buyers and that we wanted to go and get the tags and title our selves but they forced there fee for filing the tags on us as well. The sales managers were the only issue we had with this dealership also our trade in we got ripped on that as well. this is an overall good company to deal with like I said trenton was great but his bosses needed some customer service lessons.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

bykandisue8on 05/12/2016

i just love Robersons they are so helpful and I get great service everytime. they do not charge a arm or leg for their service they charge what is appropriate. and I will be buying an new jeep from them soon

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good services!

bynulrich1170on 04/23/2016

Bob was very responsive and communicated frequently over the week it was at the shop. He also found out what was wrong after several tries.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you

bySherryrmaher12on 04/21/2016

The person that helped us was very helpful and knowledge about vehicles and for us to make the right choice of what vehicle we wanted to get thank you very much.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Patriot Lover

byterrilucas12on 04/18/2016

I always get friendly and helpful service by Matt. He tries to make sure my vehicle is taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Robberson is a great place to buy a vehicle!

byCaroleJSon 04/03/2016

I was treated with respect. And given my current situation the dealers were able to work with me. Scott found me a great vehicle and Pete was also very helpful. And Jim did an awesome job finding my a great rate.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent customer service

bySassy_Chicon 04/01/2016

Everyone I encountered was great to work with. Matt came through with a loaner vehicle when I needed it the most.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Almost perfect

byAbbeyorvalon 03/29/2016

Informed friendly staff, organized,clean and tidy facility. Short staffed but was kept aware of same with apology for short wait to be served and checked in. Check in is fairly efficient, especially for returning customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Survey

byGeorgienneon 03/28/2016

They explain clearly what will be done. They listen to my concerns and take them seriously. That is very very very very nice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Robersons

byNWRichardon 03/25/2016

They were polite, friendly and professional. They have always done a good job for me. I wouldn't take my Jeep anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Review 2014 Jeep Cherokee

byKathy_O_Non 03/24/2016

Service Manager Matt Stoenner was thorough, efficient, and very pleasant to deal with. He was very helpful, and answered all my questions and concerns regarding my 2014 Jeep Cherokee.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Friendly and Knowledgable Service Staff

byMy3Carson 03/15/2016

The service staff are always friendly and knowledgeable and work hard to make sure we always understand the work needed on our vehicles!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

byJeepers2016on 02/27/2016

Roberson has always been so helpful with all of our vehicles over the past 4 years and the customer service throughout the dealership is outstanding.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Wonderful car care

byRachaelHon 02/27/2016

We have had Roberson Motors service our vehicles for at least the last 15 years. The service is honest and reliable, and our vehicles are well cared for. The service department might just be impacting sales because if you keep your car serviced at Roberson you won't be buying new ones as often!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good experience

byRhenderon 02/20/2016

Salesman was courteous and helpful. He had the car ready even though I arrived early and we test drove right away. The sales went smoothly and didn't take a long time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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