I have been taking our 2015 MDX to Ron Tonkin Acura for service ever since we purchased it new in 2015. Ron Tonkin's service department has always been pleasant, polite and professional. The service department techs seem to do a good job and they stand behind their work. On this visit between the service advisor, Derrick,[5 stars] and the service tech they saved us over $800.
What started off as a potential disaster turned out to be great customer service skills by management. Great teamwork. I used a loaner while my car was being repaired and the day was saved.
The Ron Tonkin service personnel were well prepared, knew exactly what I had booked, and also responded promptly to a last minute request when I arrived. This is consistent with the professional and courteous manner of service that I’ve observed in the 13+ years of my relationship with their service team. Truly a 5 star experience.
Mark, the service manager went above and beyond to provide us with a contact free oil change for our 2020 RDX. His communication was clear and work was super efficient as he picked up and dropped off the car at our home. We understand the importance of the first oil change and appreciate everyone's hard work at Ron Tonkin's service department.
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
It was time to purchase another vehicle....decisions, decisions. Without a doubt this was easy to make! Ron Tonkin Acura has been and will remain my “go to place” for automotive sales and service. Excellent, professional, caring and committed are the words that come to mind. These are values that come from the Tonkin Family and are adhered to even today! My thanks to Jim, Cam, Ray and Joe for making this experience awesome!
I love the great people at Ron Tonkin Acura! It’s super easy to get an appointment to get my car serviced and while waiting I sip on their awesome array of coffee drinks! The staff are super polite & helpful!