Dick's MacKenzie Ford

Today 8:30 AM - 9:00 PM
Sunday
10:00 AM - 7:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Dick's MacKenzie Ford

4.4
Overall Rating
(21)
Recommend: Yes (18) No (3)
Write a review: Sales | Service
sales Rating

A fast and easy process! In and out in about an hour.

byteodonnellon 01/05/2017

It was a very quick and easy process. The pricing matched the internet information and discussion by phone with Tony Martell, the representative for the dealership. Being part of the credit union groups made the loan process amazingly quick with the pre-approval I had sought earlier that day. Everyone was very friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

93 Reviews
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sales Rating

Go elsewhere! Huge waste of time

bydromskion 10/04/2017

Simply asked for a price for vehicle on their lot, but after hour no luck. They kept giving us run around to soften us up (as if they don't know price for the vehicle). During the time I used phone online/email and found 30 other vehicles with online prices and 3 dealers sending me email to my phone while they tried to wear us down. Gave them 15 min warning to give me a price (we were paying for a sitter) and they still didn't give us a price. It didn't work and now they get a 1 star anywhere that I can give it and poor word of mouth to all my friends. Dick's needs to wake up and join world of 2017 with competitive price publicly on their site to attract buyers - not repel them with old style sales tactic. We had cash and were ready to spend 50K. That now goes to someone else.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

2 Comments

sales Rating

Sold me a CPO that wasn't

byMeeeeeeon 05/31/2017

Told me the care was a CPO but I didn't get in paper work to show that it was, plus they put in a service contract and a tire contract without telling me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

BUYER BEWARE! Common dealership scam.

byNicholason 03/14/2017

Let me just start by saying that I'm a 23-year-old that does not know anything about automobiles. Understanding this, I decided to bring my dad with me before purchasing my car just to make sure that these guys weren't high-fiving each other after I left the lot. Things went fine until we got to the financing stage for my 2016 Ford Focus SE. I quickly realized that Eric, the man in financing, was the exact stereotype that you should try to avoid when at a car dealership. Here's why. After my dad had reviewed all of the paperwork for my Focus, Eric slipped in this form for an "optional" $400 VIN number window etching. This was something my dad had specifically said we did not want because it's a complete cash grab. Side note: Eric's chipper mood changed drastically when we told him that I wasn't interested in all the extra packages that they had to offer. He then showed me the form and told me that it was a standard agreement stating he'd "Gone over the details of the different packages with me." Assuming this to be true, I signed it with my dad sitting right next to me. I was completely unaware that I was actually signing an agreement for this VIN number window-etching scam. I researched more online and found out that TONS of car buyers every year get scammed anywhere between $200 - $800 from this same con without ever even knowing that they paid for it along with their car. The next day, I found the form in my paperwork and realized what had happened. I then went back to the dealership with my dad and we specifically asked to see Eric in order to get the $400 etching option canceled, which you can do within 30 days. When Eric saw us, he knew exactly why we were there and he brought us a cancellation form without hardly saying a word. At this point, the situation had become more than awkward. Once we got back home, we called the dealership, again, to ask Eric for a copy of the cancellation for my personal records. He then told us that he did not have the cancellation form anymore and this was only 20 minutes after I'd just signed it. He also made it a point to repeatedly tell us that he "had no reason to lie" to us. It took another 24 hours just to get this sorted again. By the time I finally did get a copy of my cancellation, I'd already made up my mind about making this dealership the topic of my first online review ever. We're still currently waiting to receive my $400 credit. Although, I wouldn't be at all surprised if I end up writing this off as a relatively inexpensive learning experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

6 Comments

sales Rating

A fast and easy process! In and out in about an hour.

byteodonnellon 01/05/2017

It was a very quick and easy process. The pricing matched the internet information and discussion by phone with Tony Martell, the representative for the dealership. Being part of the credit union groups made the loan process amazingly quick with the pre-approval I had sought earlier that day. Everyone was very friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

survey

byStevenHillson 01/04/2017

Mackenzie Ford accommodated my schedule by allowing me to drop my car same day that I called; work was completed next morning.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Repairs

byfitterboyon 12/24/2016

Roger Mackenzie treats me with a respect , he has knowledge of the mechanics of autos. He is extremely friendly and most of all I TRUST him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil Change

byMyTOdieon 12/22/2016

Everyone was accommodating even though my appointment apparently wasn't scheduled. I appreciate the courtesy and professionalism of the dealership. Thank you very much.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Happy with my new purchase at MacKenzie Ford.

byjcsanderon 12/13/2016

I liked the patience and service that Chrystal and Juan had in helping me find and picking out my new truck. Plus I will continue to have all my service provided by Dick's.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Best experience!

byMarkcustomerx2on 12/11/2016

Aaron Noble was a kind and helpful salesperson! Respectful, treats you fairly. I recommend him to all my family and friends. This was our second time buying a car from Aaron!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Returnee.... as they get it done

bypandaz3on 12/06/2016

They found an unusual problem and fixed it in a timely manner with little fuss. I bring all my vehicles here for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Quick change

byRameiston 11/30/2016

Dropped in without an appointment and was able to get an oil change completed within the hour. Benito did a good job explaining additional options in a friendly helpful manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

quick and efficient service

byashwinmendonon 11/29/2016

Stopped by for a routine oil change. Leann and team did an excellent job as always. Will always come back here.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

cruise

bybroncorickon 11/29/2016

Bonito and the crew were great fast,friendly, efficient, service from people who know what their business. hot coffee, cookies and popcorn too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excited With My New Escape

byCoastgrammaon 11/28/2016

It was a friendly, efficient presentation. I really Liked Juan. He worked with me on explaining the new features of my car, as an older person, it is more difficult to remember all the new features. He went over things several items to make sure I understood the main ones. I was extremely pleased with his help!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

C-Max Hybid is just great

byrEnrighton 11/26/2016

got a great deal on a very good hybrid car. After some confusion on my initial visit not due to the dealership but from another dealer we could not close a deal but the second time around I was able to get a car the satisfied my requirements

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Car Buying

byMatthewDWon 11/26/2016

Everyone seemed honest and truly there to help me. The discounts I received were the discounts that was advertised on Ford's website.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Pleasure doing business

byburntmomon 11/25/2016

This was one of the best experience I have had in the purchase of a new vehicle. I got exactly what I wanted with out any pressure. They listen to me and my concerns. Thank you for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2015 Certified Used Ford Edge

byweilbrekon 11/21/2016

Juan is a great salesman. Very professional. I did not feel pressured to purchase a vehicle and he was very thorough in showing me the features of the car and how to use them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great friendly service

byJimmyCoonon 11/19/2016

Always friendly and timely. I would absolutely buy another vehicle from Dick's and their service guys are always on the ball.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Mustang Service

byMustang_Owneron 11/15/2016

The dealership provided good service. The serviceman was informative and patiently explained the inspection results. The waiting area was neat and clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New car

byJodyrae62on 11/02/2016

Very professional and not overbearing. Polite and friendly. Kevin was outstanding and the finance person did a great job. Would recommend them for sure.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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