Mock's Ford Lincoln

Today 8:00 AM - 6:00 PM
Sunday
11:00 AM - 5:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Mock's Ford Lincoln

4.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Mr Joseph Cruz

byJoseph Cruzon 09/14/2018

Service was professional and completed on time, very please will all work performed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
15 Reviews
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service Rating

Mr Joseph Cruz

byJoseph Cruzon 09/14/2018

Service was professional and completed on time, very please will all work performed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Third try at fixing a sensor.

byTheresa1414on 06/22/2018

It took 3 tries to fix a sensor. It seems that Ford had the wrong coding for a particular sensor and the tech couldn't find the problem. The last try at the fix took over a week to complete. I made an appointment 1 month before taking the vehicle in to be repaired. I do not think that replacing a sensor should take that long. I have now put over 200 miles on the vehicle and the sensor is holding.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

CALL WHEN WORK IS FINISHED

byjgriffithon 10/05/2015

I would have given Mock's a PERFECT score had they called me when my vehicle was finished as I had requested them to do.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Transmission

byjazzy8037on 08/17/2015

Mock Ford has always been awesome and the service is the best! I just wish Ford would do something to resolve the issue with my transmission permanently with my Focus.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service regarding new car purchase.

byVioLenon 07/30/2015

Derrick was extremely helpful in explaining the functions of the Explorer. We even took it for a test drive before coming back to the coast. We highly recommend the dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Service ever

byelkhunter5521on 07/27/2015

That was the first time I had my truck washed in 4 thousand miles, you see we had been on the road traveling. When I asked if the truck could be washed the said yes it will just take us a little longer, it was hand dryer by your Ford Employee. That alone makes you Ford Dealership stand out even more that says a lot about you and your employees. I live in Colorado Springs, Colorado and was on vacation and needed my oil changed. So I called around to the closet Ford Dealership from my location in Crescent City, OR. I am glad it found you all. Your man changed the oil, when checked it out from top to bottom even went on to drain the water out of the fuel separator when his did not have to do that. My Ford dealer never would never do that. The best part was when your employee washed my truck and hand dryer it that took the cake. I will never forget that. Believe me when I tell you that if I lived in your part of the United States your Dealership would have my business for a life time. Oh and that young woman at the service desk was also super. Once again Thank you for a job well done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Awesome Crew at Mock Ford Service

byolivejuiceon 07/26/2015

The service department is awesome. The promise to deliver and they do it every time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dan's F150

byDLC2791on 07/24/2015

purchased a new F150 that is awesome! Bill Mehterian searched the pacific northwest to find the truck with the particulars that I wanted. He was quick, informative, knowledgeable, and easy to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A place I can go to and trust..

byPaulva214on 07/21/2015

Jason and Vic are amazing.. They go beyond the surface appearance and dig for the root cause. I had a particularly obtuse issue that took many weeks and visits to correct.. However they persisted and finally found the core issue.. I am very pleased.. Wished you could work on my chev Chassis motorhome.. Paul Akin

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent customer service

byKcuttingon 07/15/2015

Excellent customer service and friendly staff. I live an hour away from this business and there are plenty of other options where I live but I will never go anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service and Salesmanship.

byEarlUp32on 07/13/2015

The sales representative Scott was courteous and professional. He was helpful in all ways regarding, review, driving, purchase and delivery of the car we bought. We purchased a 2005 Ford Freestyle with low mileage. The car is mainly for my wife Sasha and she loves it! I was a sales representative for a Ford dealer in California many years ago and am familiar with the terms and importance of keeping the customer informed and satisfied in how they are treated not just in the price and condition of the vehicles being sold. Thanks again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service, but not so great results

byeileencordleon 06/24/2015

2005 Ford Freestyle SEL. I had the fuel rail sensor replaced. I was surprised that the total repair time only took an hour. Jason, my service guy, was fantastic. The only reason I'm not giving this review 5 stars is because once the sensor was replaced, I now have lousy gas mileage. I will be calling today.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Service

byCherie7081on 06/24/2015

Very friendly, clean & efficient. I will be coming back! Thank you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

byNailsbydevinon 05/25/2015

Everyone was very helpful. They helped me find the car I wanted & made my car buying experience easy. I highly recommend buying a car from Mocks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Looking forward to service in the future

bylsparkon 05/15/2015

I called mocks to get a price quote on a simple oil change and Sean answered the call. He was knowledgeable, friendly, and explained the process perfectly so I would know what to expect. I went to mocks to get my ford fusion serviced and was very pleased that Sean was there to greet me with the same professionalism that was projected over the phone. Everything was as he explained over the phone and I will be using mock ford for my servicing in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
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