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Customer Reviews of Kendall Chevrolet GMC of Eugene

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Amazing staff!

byjohn_walker1on 08/24/2017

A big thank you to my sales guy Brian Dowers, Forrest Hetzel and Austin Gorden. My girfriend car broke down when finances were extreamly tight. I planned on purchasing a Cruze untill Brian Showed me I could save almost $200 a month by leasing. No risk of negative equity and if we still love it after two years we can actually finance it. Cannot thank the staff at Kendall Chevy enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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sales Rating

Amazing staff!

byjohn_walker1on 08/24/2017

A big thank you to my sales guy Brian Dowers, Forrest Hetzel and Austin Gorden. My girfriend car broke down when finances were extreamly tight. I planned on purchasing a Cruze untill Brian Showed me I could save almost $200 a month by leasing. No risk of negative equity and if we still love it after two years we can actually finance it. Cannot thank the staff at Kendall Chevy enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

It's a deal

byflybynite1on 05/01/2015

I purchased a new Chevy Silverado from Paul at Kendall Chevrolet. At all times Paul was very professional and polite. The dealership is easy to do business with; they gave me a very fair price on my trade-in, and a very fair price on my new vehicle, with little or no haggling.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Customer Service

bykristin417on 04/06/2015

I called in and explained what I was looking for and Roger went to work for me! He found exactly what I wanted and had it brought to the lot the next day! I was coming from 130 miles away and Roger kept in contact with me about every detail along the way and was very attentive to me! I appreciate the excellent customer service! I was highly recommend Kendall Auto to all my friends and family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service for Chevy Cruze

byDawn84on 01/28/2015

We had service on our Cruze last Saturday morning. Josh was very professional and friendly. We highly recommend Kendall Chevrolet. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Astronomical prices and poor service - NOT RECOMMENDED

bypoorservice1on 06/02/2014

SUMMARY: Kendall of Eugene sold my automotive service provider a part (transmission) with a warranty (3yr/100,000 miles) that ended up failing after 1 year/20,000 miles, then did not back the warranty, quoted me repair costs for other issues that were 2/3rds higher than my service provider would charge me, did not return my calls or emails, then finally after multiple communication attempts Kendall responded but would not provide service or help (details below). They tried to put the blame on my automotive service provider. I have had a 15 year business relationship with my service provider - he has never overcharged me, he has always been honest and he even ended up fixing this issue out of his own time and money because he was so embarrassed about how Kendall treated me (his customer). Who would you believe - a service provider who is honest and doesn't overcharge and has given me 15 years of honest service and always fixed my cars OR Kendall who sold a faulty part (multiple others have complained on the internet about this certain specific part since 2009 - so they knew it was faulty) - did not back their warranty - didn't return my calls/emails - wanted to charge me repair costs that were 2/3rds higher in price than other repair shops and then tried to put the blame on the small business man? Visit the automotive service providers in Oakland or Yoncalla. You will find better service for better prices and they will be men/women of their word. Kendall Chevrolet of Eugene should NOT BE TRUSTED with your vehicles or your money. DETAILS: Kendall Chevrolet of Eugene sold a faulty part (transmission) to my local service provider. They asked me to bring the car to their facility and they would fix the part since they could not issue a new part (transmission) to my service provider. The part was under a 3 yr/100,000 mile warranty and it had only been 1 year and 20,000 miles. After traveling over an hour and leaving my car for over a week - they informed me that they were unable to fix the problem because they did not have the tools or the personnel capable of fixing the part. (Then why did you ask me to bring the car in the first place?!) Then Kendall Chevrolet proceeded to explain other issues with my car and how much it would cost to fix those additional issues. ASTRONOMICAL PRICES!!!!! I called my local service provider and his company offered to fix those same issues for 2/3rds less! My service provider went up to retrieve my car on his own time and his own money and "share" with Kendall his opinion on how they care for their customers and backed their parts; POOR SERVICE and DO NOT STAND BEHIND THEIR PARTS EVEN WITH A WARRANTY. After countless hours via email with NO RESPONSE from Kendall, I sent Kendall a letter with all email correspondence attached and received a call from their customer complaint representative. He was very kind over the phone and said that Kendall Chevrolet would help. The customer complaint representative even spoke to upper management on my behalf. BUT in the end - they said that GM had discontinued the warranty the day before they sold the transmission to my service provider but did not notify them by the time they sold the part so Kendall was not going to back the warranty sold to me. Then they proceeded to blame my automotive service provider for faulty installation. My service provider spoke directly to them and researched their repair/parts software and claims of faulty installation. He came to the conclusion that everything he had done was correct and verified by Kendall's software and all parts and fluids were purchased through Kendall of Eugene. Then my automotive service provider fixed the issue out of his own time and money because he had been the middle-man and had purchased the transmission with warranty from Kendall; he would back it even if Kendall would not. DO NOT TRUST KENDALL CHEVROLET OF EUGENE - they overcharge and they do not back their service even with a warranty.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Don B is the Greatest !

bySteveG97401on 10/03/2013

Don in service has taken care of me and my rigs at Kendall for years ! I give him my issues and he fixes them . . . . no hassle and quick. Don is a straight shooter in my book ?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

bylighthouson 04/28/2013

I was excited about getting a new car but dreaded the sales process. I was pleasantly surprised by the ease of dealing with Kendall Chevrolet. The salespersons, Dib B. and Alan J., and the business manager Larry B. were great to work with. They were knowledgable about the cars available and helped me find just the right one - truly a professional group of people to deal with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2006 Silverado Truck

by541warrenon 03/07/2012

We were provided excellent service from the time we arrived until we left as a satisfied customer. Would definitely recommend this dealership to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.

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Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Customer Lounge Area
After Hours Drop-Off
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English
Spanish