Deceptive sales practices
Just left the dealership. Drive from muskogee to pryor to buy a truck. Had a truck on the lot priced online at $16000. We shake hands and agreed on the price of $16300 with new tires. After we agree some time passes and they inform me they cannot sale the vehicle unless i buy gap and an extended warranty and finance it through them. Raising the payment from 250 a month to over 400. Unbelievably that a new car dealership can practice these sales tactics and remain in business.
Beware of old school car sales
In an age where so much research can be done before actually going to a dealership, my experience showed the people behind the desk who make the decisions think we are all too stupid to know better. They started several thousand below the trade in value and were listed as being several thousand above market on the car I was looking at. In a typical car sales move, they did not want to return my keys on the vehicle I was going to trade until I provided a alternative offer to the original ridiculous offer they made. They do not respect your time and treat you like your stupid. Do yourself a favor and don't waste your time with them. There are dealerships on every corner anymore.
Advertised car not for sale
Made apt to see car, after 3 phone calls to remind me of apt, arrived and salesman was busy with someone else. After a few minutes another salesman tried to help me but they couldn't find the car. After I pulled it up on my phone and got the stock number for them the salesman and manager went to look for the car, found it being inspected in the shop. After a lengthy wait they came back to inform me the car wasn't safe to sell. The car had been listed for over 90 days? I asked about another vehicle but they weren't interested in dealing. I left frustrated, they asked if the owner could call me and I agreed but never heard from him. I would not go back if they offered me a free car!
Even if the car is brand new, off the lot with demo miles on it, do t expect Roberts to give you the 2 year free oil changes. They refer to these vehicles as used but sell them as new. Meaning, for instance if you buy a new 2015 this month, your oil change perk is already over a year old , your free oil changes will expire next July 2017. They say it goes off the year of the car. Not when you buy it. So to get the oil changes you have to buy a new vehicle in January 2017 to get 2 full years of oil changes. What a racket, it's not when you buy it. It's when the car was made. They will continue to send you updates on when your car needs oil changes and services. Be wise and ask them if it's part of the deal or will you have to pay? Again, I will state ,,, even if the vehicle is new, but has demo miles on it. They consider it a used vehicle they are selling, even though they lead you to believe their selling you a new one.
They tried to sell me a blue 09 Challenger R/T 6speed 84K miles. The car was found to have had extensive previous body damage that they did not disclose. The paint was a horrible respray on the passenger door and quarter hidden by vinyl stripes. It was only refinished to the vinyl stripe line. The rear quarter panel was full of bondo. Car also had bald tires and an inop parking brake priced all at full retail. The car was listed at $18,600. They wrote it up for $20,000 because of my "credit situation" and luckily "they got me approved" thru Chrysler Financial. They added a junk after market warranty that required me return there an hour away for oil changes that I explained I did not want. The warranty was supposedly required by Chrysler financial but that was a lie. I was given no trade allowance basically giving them my pristine 2001 infinity q45. In all they attempted to finance $22,900 for a challenger that appraised at $10,500. The next day my girlfriend decided she wanted my Infiniti. She gave me the $1000 they gave me for the trade in. They said I could only buy it back for $1850 and could not change the original deal. I contacted Chrysler financial explaining all the above and they said to return the car. After 2 days of attempts to either make it right or return it they kept telling me I could not return it and would do no repairs or modify the original paperwork. Luckily I was able park that POS Challenger up front and repo my Infiniti with a spare key that was blocked in the back with a mustang I had to put in neutral and push out of the way just to leave. BEWARE THEY ARE [non-permissible content removed]!!
I will never buy anywhere else
I can not stress enough how pleased I was with our experience. Shane was our salesman and I really liked how laid back he was. He was very calm and didn't push anything on us at all. He didn't try to coax us into anything. He simply listened to our interests, and that was really appreciated. Then, it blew my mind how this place went above and beyond to help us. BUYING OUR TRUCK ACTUALLY INCREASED MY CREDIT SCORE thanks to them. They consolidated my credit lines, and actually paid off one of my unsecured loans for me, which ultimately boosted my credit score.They still continually check on us to make sure we are pleased. And not to mention, they run specials for oil changes etc. all the time. I will NEVER buy a car anywhere else, I swear.
And this was my 7th vehicle from them
Got a decent deal on the truck. Purchased running boards for 400.00 1st they put some cheap Off brand nerf bars on that bent before I left the lot. Made them replace them to better ones. Was never told that it would cost me more! After a 3 hour install I'm told I owe 250 more. Told them to take the steps off I can get better ones myself and install. Was told that I can not have my money back, and it would cost me another 100 to remove the steps. If this is how they treat someone who has purchased 7 from them I would hate to see what they would do to someone that is new. Do not I repeat do not purchase from them!!
Got a 2009 Tahoe that was listed on the internet at 14995.00 Was told by salesman that's the price I'd be paying. Reviewing the paperwork afterwards I see they charged me 4k more than quoted. Very dishonest. Do not recommend.
Salesman Anthony Dixon was given a list of what I needed... within a very reasonable time he led me to the purchase of a truck that exceeded my expectations along with reasonable payments and an extended warranty. I greatly appreciate the professional decorum displayed by him, Jeff, and Will Knighton. Give him a call and allow him to work for you, -I did!!
I would like to tell everyone about my experience with Roberts Auto Center in Pryor, Oklahoma. On May 6, 2015, my husband and I went to Roberts looking for a new or used Ford Explorer or an SUV with a third row. We ended up purchasing a 2010 GMC Acadia because we were told we couldn't finance the Explorer amount of $28,000. On May 6, 8 & 9, each time we put the Acadia in park, the vehicle would roll backwards (we had to put emergency brake on at all times). It went in on or about May 11, and I still have no idea what was causing that issue. Once it was fixed & we got it back, on or about May 14, the car started making an awful noise when turning to the left. We sent it in to be checked out and received the comment "they must not have sent it through maintenance when we got it". On May 19, 2015, we were forced to trade in the Acadia because we couldn't afford to fix it. We ended up with a 2015 Chevy Malibu because that is all financially (even though it was their mistake) that we could be put in. We ended up financing the amount the Explorer would have been in the beginning. Now that we are in the Malibu, though it's not what I wanted, I am getting used to it. On or about June 6th, we noticed standing (1/2") water in the passenger side of the car (front & back). We called to get it in. We were told that one of the hoses was hooked up wrong and caused the leak. 5800 miles at purchase, one of their loaner cars & Roberts never noticed this? Once we got it back, we noticed the weekend of June 19 that it was still holding moisture on the same side they had supposedly fixed. They now have decided to replace all of the carpet in the car. I have driven 6 different cars since May 6th and am still not in the car I have purchased. I financed $30,154 for an $18,000 car (this includes a $2000 rebate & I had to tag the Acadia because I was assured it would be less I would have to finance) all thanks to Roberts Auto Center. As of tomorrow, I will pay my first car payment on the Malibu & cant even get a date that I will possibly have it back. I know I'm stuck in it but I say all this to warn all my family, friends & anyone who reads this from going to Roberts Auto Center of Pryor, Oklahoma.
All staff very professional, courteous and easy to deal with. Purchased a 2012 Dodge Ram with a trade in Ford truck. Got a satisfactory price for both trucks.
The people of Roberts Auto Group were very good at their jobs and it was a different experience than any other dealership that we have ever dealt with. Let me tell ya we have dealt with many dealers due to my husband this experience was by far the best one. If you need a salesman give any of them a call but ours was Todd Collier.
I wish I would have read these reviews before driving 2 hours to look at a car that I saw on Autotrader which looked like a great deal just to go and find a car that would not start and was missing the 3rd row seat and had a cracked windshield!!! the salesman knew I was driving form far away and should have been upfront on the details of the car. I will never deal with these guys again!!
Missing Vin Plate
First of all I emailed about a car online. I got pictures of the car since there were none online, but the pictures showed the car all dusty with even hand prints on the hood from the dust. I was told on the phone the car was a great car and there wasn't any damage to it like hail damage. They brought the car to me to look at and test drive which was nice. But when I got to see the car there was hail damage and scratches on it in different places. I asked about this and the person told me well he was just going with what the other person had said. I asked for them to drop the price some and they would only drop the price $199. After I decided to buy the car I was told they would mail me a check for the $199 and the title. I called after two weeks asking if they knew when I would get my tag and they said no and acted like they didn't know about the check. So I continued to talk to the sales person I got the car from since his number was the only one I knew to a direct person. I finally got the title and check but only 4 days before my 30 day tag was to expire. I tried to get my car inspected so it could get tagged in Kansas but they VIN plate on the dash is missing. I called the person I bought the car from and he told me he would try and help me, but wasn't sure what to do. I told him that day I would need another 30 day tag. Two days later he said he had would have them send me another 30 day tag over night. I still haven't gotten it so my tag will be expired after today and tomorrow is Sunday so I know it will not show up then if it was even sent out. I was told today that they couldn't do anything for me that I couldn't do for myself. So instead of taking the car and trying to find the VIN plate or saying they will do what they can to help me with this they told me they can't do anything. So I now have a $10,000 car I can't drive in the state I live in. And they don't care because they got their money so I'm not a concern. I would not recommend this dealership to anyone.
read before you travel long distances to roberts
8-26-14 Here's my story for dealing with these guys over the weekend of 8-23-14 at the Roberts Automotive Group. I'm from Little Rock, AR, 4 hr drive to Pryor I've been looking for a used Acura MDX for a couple of weeks, I searched the Internet on Tuesday August 19th, found one at Roberts for $27,500 - next day down to $27,000. Mileage 45,532. I called Wednesday, asked Sales rep to drive the car for me, he said car was great. I then asked him if I could possibly get $10K trade in for my 2004 Acura MDX 107,000 miles. I sent pictures. I described some minor scratches on the outside. He checked, texted back that 'everything I wanted to accomplish was within reason'. Thursday, a sales Manager called and asked if I needed some help. I asked him if the $10K trade in was feasible. He said that they'd have to look at the condition. I mentioned I was worried about committing to a 4.5 hour drive without reassurance on the trade in. I drove to the dealer that Saturday, August 23rd. I drove the car when I got there, it was very nice. They came in with $5,000 for the trade in, then went to $6,000. They had not driven or looked at the interior of the car yet, as I had all the keys and locked the car. I was very upset at this time, as I didn't think that the 5K or 6K was reasonable (compared to $10K). It appears that they didn't really think of what price they could offer me, even though it was 'within reason', until I got there. I don't think that it was based at all on the condition of the car because they didn't drive it or look inside. I thought that if they'd told me that $10K was not reasonable before I drove 4.5 hours I wouldn't be upset. I eventually decided to purchase the car for $27K, with a $6K trade in. They agreed, and while we were waiting on financing I filled out a review that they asked me to fill out. Well, I was upset at the time, and I wrote that 'ÂI thought they were screwing me and to call me for details'. A few minutes later a sales manager named Doug came out and told me he didn't want to sell the car to me. That based on that review I wouldn't be happy, and he wouldn't be happy, that a sale didn't do him any good. I tried to get him to understand about why I was upset about the $10K / 6$K within reason discrepancy but he either could not relate to that or would not admit to it. He had no respect for why I was upset at all. He said that I should have known that $10K was too much for the old car. Crazy part: he also said I was taking advantage of his dealership in this way: he said I had recognized that the 2011 MDX was not priced correctly, and was taking advantage of it. To make this clear what he was saying, I'll give this example: imagine going to Wal Mart and seeing a 50 inch Sony LED tv with a $100 price tag. You know that's too low, but try to purchase it at that price. He said that's what I was trying to do to them. Incredulous. I'd given them several days to think about this deal, I'd seen the price drop $500 over the week, crazy to think I was exploiting the dealership I really didn't want to leave without the car, as I thought that I would be even more upset. I told him I would not rate him on car sale sites with a 0 or 1, so I'm not. I am though, writing this review to help other car buyers who may have to work with this dealership. When I left: -They didn't help me move my stuff to the 2011 MDX. -The gas tank was empty with the empty light on, first stop was the gas station -The odometer was at 49K and change instead of 45,600. -The 'requires service light' was on - I had to change oil and transmission fluid on the next business day. -They only gave me one key. - The car ran great. As I left town, I honestly kept my eye on rear view mirror for police after a stolen car.
Don't buy from Roberts Auto!
I WILL NOT DO BUSINESS WITH THIS PLACE AGAIN!!! They are dishonest [non-permissible content removed]! We were in need of a car due to our previous car being wrecked. I searched for several days for vehicles both on line and visiting car dealers. I saw the car that I thought was a good price. I called and talked to Brian and he assured me that we would get a great deal and also that the car in question was a Ford certified vehicle. My wife and I and our 2 children drove 1 1/2 hours to visit Roberts and see if we liked the car. We drove it and liked it. The salesman, Brian was very nice. Bucky was great and even offered to pay for our lunch, which he did. We made a deal to purchase the car. He even offered a check for $100 towards the purchase of tires in the future. We have as of yet not received $1 of that promise. That's when the real trouble began. We were not offered any options as to the length of the loan. They just put us down for 78 months. We did not have an option of interest rates. They just slapped it on the paper. Upon being presented the paperwork, I noticed that our $20000 car just turned out to be $30000 due to the interest rate, the length of the loan, and the extra add ons, to a total of $5000+! Shocked! How could someone be so dishonest and try to deceive? I questioned the paperwork and said that I would not sign it. It was a deal breaker. I was ready to walk out the door! After much talking, the paperwork was reproduced with the right figures on it. We bought the car....and we also found out that, shock of all shocks! its not certified! I'm still waiting for my $100....which I'm sure was a lie also. Please do your home work! Don't be quick to choose a car at Roberts. There are certainly better places around to purchase a vehicle! These people have no credibility and certainly are a bunch of deceitful people. In 35 years of purchasing cars, this is the worst experience that I have ever had! I'm sorry that I have to post this online, but I do hope that others will take heed of my experience.
Buying a truck and it did not look good
I purchased a truck and had problems. Seth worked with me on the problem I was referred to Keli for the sale of a different truck. Keli was fantastic in fulfilling my needs on getting a different truck. I will buy again from Keli given the chance.
Will not stand behind thier produt
I bought a 2009 Pontiac G8 from this dealer in June 2012 paying retail even though it needed tires, attention to the brakes and a cracked bumper cover, they reduced the price $200 for the bumper cover. Right off it cost me $1200 to replace the tires, later in December I recieved a Christmas card from Aubrey O. stating they would pay me 20% above fair market value for my car as they needed used cars, so I made an appt to see him and drove back to Pryor from Broken Arrow. When I got there a guy named Barry came out scaned a code on the car said he be with me in a minute. He passed the paperwork off to a salesperson who informed me they would only pay me $17000 for the car, he said was wholesale or auction price of the car. I was very upset as they didn't offer me any concessions when I bought the car and now they wanting to buy it back for considerbly less. I tried calling back asking to talk to Mr O. only I got Barry again when I told him I did not want to talk to him after he low balled me on the car and he got upset with me! I have written the BBB about this business which I recieved no satisfaction by doing so! I want to warn others who may buy a car here to BE CAREFUL!!
We set up a deal for a car and let the salesman know when we would arrive. When we arrived, the car was not there. They tried to sell us something else. Come to find out, a salesman had taken the vehicle that we had previously arranged to view home for the evening. We made him drive it back. The only reason we had came to this dealership was for this specific car. We have to wait two hours for the return. We get it. It is not detailed. It looks like [non-permissible content removed]. The keyfobs do not lock or unlock the door. The paperwork has to be run three separate times, with the finance guy bashing us about what he thinks we can pay. Had we not driven an hour and a half just to do business for that particular vehicle, we would have left. The guy tries to empathize with us about our budget, while he has a watch the size of Flava Flav's clock watch on his wrist. Then, after the problems with the paperwork, we are able to leave and come home, only to receive a call the next day stating the paperwork isn't acceptable to the bank, and other signatures need to be placed on a new form. VERY UNPROFESSIONAL PEOPLE. DO NOT DO BUSINESS HERE!