Dealing with Nicole in the service area was great. She can me updated on my car and what was going on with it
we had a great experience, the salesman was very knowledgeable, got our car to us from Tulsa, and had the windows tinted in a short amount of time and treated us right. would go back and use them again!
Finally an enjoyable auto buying experience!
The most significant factor in my decision to purchase from Smicklas vs. other dealerships was the quality of my experience as a customer of Chris F. Chris's friendly professionalism, along with the quality of character he exhibited, made it as positive of an experience as I can ever remember when purchasing a vehicle.
purchasing a vehicle
When i came in to look at vehicles deciding whether to purchase an automobile, the salesman were very curtious and allowed me the time to "check out" the merchandise. When i decided to buy, my salesman, Donald was extremely informative and patient when answering my many questions and concerns. I was just as pleased with the finance officer, Ed. He was also patient and informative helping me through the tedious process of financing my auto. These gentlemen carried a smile throughout the evening even when passing the midnight hour. I will definately recommend Smicklas Chevrolet to all my friends, relatives and co-workers. Thank you Smicklas.
Customer is your best...or worst calling card
Our experience with Kenneth at Smicklas was very poor. He acted like a frat boy rather than a gentleman. We were never once offered a bottle of water. He bashed another salesman that he doesn't even know at another dealership. Something that shocked us was that he was so comfortable swearing in front of us.
I have received nothing but respect from Smicklas Chevrolet from my very first contact with them. As a single female, that is often not the case in a "guy-dominated" industry.
Extremely poor customer service.
I bought a new 2004 Monte Carlo from Smicklas in May of 2004 with the extended warranty. In the summer of 2006, I began to have trouble with the engine cutting out randomly, about once every two weeks. I took it into Smicklas to get it fixed, and they could not figure it out. They told me that if it got worse, bring it back and they would fix it. They said that since I was still in warranty and they could not figure out what the problem was at the time, they would cover it in the future, even if my warranty ran out. Three days ago I took my car in again for the same problem, and they said the "crank sensor" is bad, and it's going to cost $270 dollars to replace, and they will not cover it because I'm out of warranty and the crank sensor is not the same problem I had before. My question is, how do they know that this is not the same problem I had before if they never found out what the problem was to begin with? I called Chevrolet customer service, and they told me that when the crank sensor goes bad, it goes bad all at once, and you can't drive your car anymore. They said there is no way the crank sensor can go out slowly over a year. Well the only problem with that is, I drove my car to the shop to have it fixed! I went up to the dealership and got my car back, I've put about 50 miles on it since and it's run just fine. Earlier today I called up Smicklas and I asked to talk to whoever was in charge, and they referred me to Gary Williams, who I'm told oversees Smicklas and a few other dealerships in the Oklahoma City area. Gary told me that the diagnosis sounded like it was probably wrong. I couldn't believe what he said next - He said, "Why should I help you? You're already mad at us, you're not going to be doing business with us in the future, so why should I pay to have your car fixed? I might as well throw the money out the window." I think that basically says it all. Smicklas wants your money, and that's all they care about. If you plan on buying a car, and you want good customer service after the sale, Smicklas is NOT for you.