Had a wheel issue under warranty. Great job, easy to work with.
The service department has come through woth flying colors on a repair that another dealership dropped th ball on. Thank you so much.
Service and Detailing
Service Department very friendly with loaner car readily available. Quick check in and check out process.
Highly recommend Bob More Audi
Bob More Audi Oklahoma has a super nice, modern facility. The service guys are very considerate, and explain what they did to your car. It is an expensive maintenance place, but I highly recommend it.
First time Audi lease
dealer was friendly and very attentive. I thought it was odd that the dealer wasn't aware of the Leasing deals advertised on the website. It had been run on the site for several months and this was the last day. When asked to see the vechile under the lease advertisement, they were just sold the day before. He was able to come up with another vechile that was close to advertised. Nice vechile but price was not close to what was expected. Felt like drawn into a bait and switch. Even when tbey were trying negotiate a lower price there was some miss leading. Promising a lower price and than not being able to follow through for some reason. Asked about adding Audi care during the lease and wouldn't even cut a deal for it. In the end took the lease for 36 months. Good place but hope it doesn't end up being a mistake.
My A5 service
I was having an issue with oil consumption. The young lady who answered the phone was very informed on the issue and explained the 3 step process to me. Shawn Box in service was very polite and informative also. I was also provided a loaner vehicle while mine was being serviced. Took care of step one to correct the issue and further explained the additional steps as needed. First time to use their service and was very impressed. Thank-
Poor Customer Service is just the start
Horrible customer service! Can't say much for their fixing cars either. Took over a week to get an appointment to bring my Audi A4 in for several major problems and no loaner was ever offered (or as I found out later, available). $1200 in repairs ($900 of which was for labor!) and a week later (I was told these repairs would take ONE day!)... I drove it home, only to have the CHECK ENGINE light come on 5 days later. I called them to have them correct their obviously inadequate repairs and they said that they couldn't "fit me in" for an appointment for another week and once again... no "loaner" was available. So I am forced to drive around an obviously defective service job, possibly doing even more costly damage to my engine, because they can't "fit me in". Have been here for service several times and have never had a good experience. Always overpriced and the service has never been stellar. Will NEVER go here for service again.