Jim Norton Chevrolet
Customer Reviews of Jim Norton Chevrolet
Hard to beat the Norton Team!
byon 09/26/2023
This is the seventh vehicle I have purchased from this dealership or its predecessor. I have always had the best experience with the sales process, from the sales team through the finance department and the service team is the best. I don't know how many more vehicles I will buy in my lifetime, but I can't imagine a scenario where I wouldn't by my next Chevy from Jim Norton.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hard to beat the Norton Team!
byon 09/26/2023
This is the seventh vehicle I have purchased from this dealership or its predecessor. I have always had the best experience with the sales process, from the sales team through the finance department and the service team is the best. I don't know how many more vehicles I will buy in my lifetime, but I can't imagine a scenario where I wouldn't by my next Chevy from Jim Norton.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
$4,000 worth of damage
byon 09/01/2023
In the past two visits to the service department, my car has received over $4000 worth of body damage. In both cases they claim it’s not their fault and they are not doing anything about it. I bought the car five months ago and it has spent three months in the service department. They don’t go over their vehicles before they put them on the lot.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil Change / Tire Rotation
byon 07/31/2022
Everything with the service was fine, however the automatic car wash evidently has a habit of "eating" hitch covers ( as I was told by the service manager ). This was certainly the case with my Pistol Pete Hitch cover ... the locking mechanism was pulled off of the post and the posts of the hitch cover were bent all to heck. All I needed was a warning and I would have removed the hitch cover myself. However, the key was on the key chain that was left with the dealership. The service manager was very cooperative when I called back and explained the situation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy customer
byon 03/02/2022
Performed oil change & tire rotation, & applied coupon w/or even me asking!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission Replaced
byon 02/05/2021
Dealer did an excellent job getting my vehicle in and back to me quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excelente
byon 01/08/2021
Muy buen servicio 💯 recomendado el personal muy amigable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Advisor Ever
byon 12/23/2019
The absolute best customer service I have ever received. My service advisor is absolute top notch. He went above and beyond what a normal advisor would ever do and to him I am forever grateful. Jim Norton you have a customer for life
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Avalanche
byon 06/06/2019
Tire changed. Took longer than I expected. There were black marks on the front of my vehicle when it was returned.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic!
byon 06/25/2018
I was a few hours away from home and experienced an engine problem with my diesel truck while pulling my horse trailer. Jim Norton Chevy did a great job determining what the problem was and fixing it. They also took great care of me and helped get my horses taken care of. I can't say enough good things about them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service at Jim Norton Chevrolet
byon 08/07/2017
Anytime I have been to Jim Norton for service on my 2015 Sonic, I have always received courteous service in a reasonable amount of time. Staff is always friendly, no salesmen pressuring you the whole time you are there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our experience with Jim Norton Chev
byon 07/14/2017
We knew what we wanted, walked in told salesman, he took care of our needs and paperwork and we drove away with the car we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trustworthy&Service Dept (do those words go together)?
byon 05/25/2017
Todd Galliart in the Service Department at Jim Norton Chevy is a man of his word! I was missing some information on warranties and wanted documents in writing. He did was he said he was going to do and provided me more than what I asked for in very quick time! AWESOME!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AH-MAZING SALES EXPERIENCE!
byon 05/24/2017
Jim Norton was recommended to me by a long-time resident of OK. I had just bought a pre-owned vehicle from another Chevy Dealer 3 months earlier-the mechanical issues and lack of resolution had me very leery of another experience. I made an appointment with Marie Bowers and the process began. Marie went above & beyond all my expectations for helping me find the vehicle that was right for me - that I enjoy driving each day, can afford the payments and have peace of mind with the manufacture's warranty and Certified Pre-Owned benefits! From something as simple as the color of the vehicle to the bells & whistles! She answered all my questions. She sent me home with different vehicles to try. She truly was concerned about helping me make a decision that I am happy with far beyond the sale. Because of Marie Bowers, I am driving a car that I am completely satisfied with and will not have to stress if any mechanical issues occur or routine maintenance needs happen - because of the warranty! Marie has made me a life-time Jim Norton Chevy Girl!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendliest dealership in Tulsa
byon 06/07/2016
I've been shopping for a Silverado and I could have saved myself a lot of time and frustration by starting at Jim Norton. Everyone here was really friendly and easy to work with. They treated me with respect and valued my time. I will definitely be back for my next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Will def go back
byon 05/11/2016
Was very pleased working with them. They weren't pushy and def knew the product. They also spent a lot of time showing and teaching us ll the features of the car. Super car dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck
byon 02/22/2016
Good buying experience. When I came back to pick up Truck it had bed liner spray on the side. Whoever got truck ready did not do their job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Epic Customer Service
byon 02/08/2016
The service tech provided epic customer service. My services was one and done and stress free. I would highly recommend Jim Norton to all my friends and family. Thank you again for providing epic customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jim Norton Does great work.
byon 02/08/2016
My service advisor Kyle gave me an estimate that was dead on and completed the work sooner then he promised. He even took the time to answer Munding questions from me about the new facility. Top-notch service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jim Nortan Chevy
byon 02/07/2016
Very helpful staff, gave me a new 2016 car while my car was being worked on. And daily update from Kyle let us know how everything was going.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
HHR
byon 02/07/2016
Todd always makes me feel welcome. He makes me feel like that my car is going to get the best service and it does! The guys do an excellent timely job on my car no matter what kind of work it needs. I would not drive over 100 miles one way to get my car serviced if it was not such a great service department!! I have never had any issues with this place....It has always been fantastic service!! I really like bringing my car here to get it serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience
byon 10/03/2015
Cody was great to work with. I went in looking at the online inventory and pricing and i already picked out the vehicle i wanted. Cody and i went on a test drive and i told him i am sold, what can you do? He came back and had several options and after very little haggle made a great deal on my trade-in and the new vehicle. Definayely be back to purchase another one from Cody and Ryan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments