Pat O'Brien Chevrolet West

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Pat O'Brien Chevrolet West

4.9
Overall Rating
(38)
Recommend: Yes (38) No (0)
Write a review: Sales | Service
sales Rating

RGA

byBobon 10/26/2018

Very helpful salesperson

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
62 Reviews
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service Rating

Timing Chain Replacement

bycadillacon 11/13/2018

The Service Manager Joe Asturi did an exceptional top notch job working with me on the cost to replace the timing chain

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quality work done quickly

byQualityWorkDoneQuicklyon 11/10/2018

I brought my car in for standard maintenance (multiple checks and an oil change). I scheduled the appointment on the website. No problems were found and the car was given a wash (after I agreed to have it done when it was offered). I waited in the waiting area approximately an hour and I was out with the car in good shape.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

RGA

byBobon 10/26/2018

Very helpful salesperson

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great transaction

byJayneon 09/20/2018

Recently purchased a Suburban we found on-line on O'Brien's website. We test drove the truck, had our trade appraised and completed the purchase in a couple of hours. Sales representative was easy to work with and knowledgeable. Finance manager was very professional and personable. Well worth our hour+ drive to O'Brien-Westlake. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

customer

byjimon 09/18/2018

oil change only, completed in a timely manner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byChrissyon 09/16/2018

My rep Brian is always great! The only problem that I seem to have is with the cashier who tells me I owe when Brian tells me its covered under my extended warranty. Always gets straightened out in the end

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Advisor

by5on 09/04/2018

Brian M., my Service Advisor answered my questions and was able to assist me in a timely manner for my oil change and tire rotation and made the time spent at the dealership informed and I knew what to expect

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Department

bykahsilverado69on 08/06/2018

The service department was exceptional. Joe is one of the most knowledgeable service writers I've ever dealt with. 5 Stars all the way!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought new car

byTonyon 07/31/2018

Sam was great. I had a prior lease and he called every few months to check on me. He did everything possible to make this quick and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Chevy Tahoe

byAaronon 07/09/2018

People at the dealership was tremendous. Our sales representative, Reggie, was outstanding. Mr. O'Brien and his team met every expectation and we are extremely satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Chevy Tahoe

byAaronon 07/09/2018

People at the dealership was tremendous. Our sales representative, Reggie, was outstanding. Mr. O'Brien and his team met every expectation and we are extremely satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Totally satisfied

byssgoldenon 04/24/2018

This the 3rd vehicle we ave purchases or leased and we are very pleased with the service we have been granted all 3 times.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Really great place to have dealership work done

bymonemrk1on 04/11/2018

They are always friendly, Most all of them know me by my first name, my service lady is the best there could ever be!!! She is always so cheerful and right to the point!! She gives me the utmost believable security. She is like one of my friends, she would not [non-permissible content removed] me. She makes you feel comfortable. She probably does not make enough for what she does and she should. but always love to go there for anything, service, look at car's, or get a new one. My sales man and service lady are number "1" to me and I like that as a consumer or customer. Please give both a thank you and a job well done!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service and rapport generated by Don.

byCARRDRCon 02/27/2018

Couldn't ask for better PERSONALIZED SERBICE! THIS IS THE SERBICE CREW YOU DREAM ABOUT. Can't find elsewhere in this day and age.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byjimilazeron 02/27/2018

They did everything they said they would do!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service

bySparky1950on 02/04/2018

1st time I used your service area. Mike was my service representative. He was great. Got me in and got work going right away. I will be coming back for service on my truck.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Chevy Cruze

bymcgrealshannonon 01/23/2018

This is the fourth vehicle I have leased from Pat OBrien ~ excellent service and knowledgeable sales staff The service department is top notch

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent

byspidercatron 12/26/2017

Work was done fast and efficiently.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brian M. Fantastic in Service

bymcauntieon 12/22/2017

Brian is fantastic!!! He always makes sure that everything for the car is taken care of and we are treated well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

9000 mi checkup

bygabriella1on 11/14/2017

Brian M always make trip go smoothly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

My review of Pat O'Brien Chevy

byElEdwardson 09/12/2017

As always, the folks at Pat O'Brien Chevy we're courteous and friendly. It's a great dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
about our dealership
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