Beau Townsend Ford Lincoln

Today 09:00 AM - 06:00 PM
Open Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
10:00 AM - 05:00 PM

Customer Reviews of Beau Townsend Ford Lincoln

4.9
Overall Rating
(43)
Recommend: Yes (21) No (1)
Write a review: Sales | Service
sales Rating

After hours, service still excellent

by JoeStacyA on 04/02/2016

Conner and Kevin stayed after hours to help us into our new vehicle. Both were very personable and friendly. We had our three children with us, and Connor took time to speak to them and even helped entertain them while we signed our paperwork. This was very valuable to us. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
43 Reviews
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service Rating

Routine maintenance

by mustang8687 on 11/25/2017

Brought our 17 Mustang and 14 Fusion in for Works package.On the way home the low tire pressure warning on the Fusin was going off.Had to stop and add air to all 4 tires.Thought they would check air pressure when rotating tires.Guess not.Service was good on Mustang.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

sales manager

by thrdshot on 04/12/2016

Took too long for an oil change but the clean up done b/4 I got the car back was MUCH appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Beau Townsend Ford Detailing Special

by JamesDix on 04/06/2016

I brought in my 2012 Nissan Sentra for your detailing special, and I was so delighted with your work, that I will recommend to my family and friends to look your dealership for work like that!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

After hours, service still excellent

by JoeStacyA on 04/02/2016

Conner and Kevin stayed after hours to help us into our new vehicle. Both were very personable and friendly. We had our three children with us, and Connor took time to speak to them and even helped entertain them while we signed our paperwork. This was very valuable to us. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

a very friendly and honest dealership

by TeeIgolf on 03/31/2016

The service was super. Everyone was very helpful and friendly. The salesman who sold me the car Pat Brunswick saw me and was very helpful and friendly. The service department even under construction made it easy on the customer. I really cant say enough about the friendliness and courtesy received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by BonnieB7 on 03/27/2016

My salesman had called me before my visit as my lease was ending. I told him what I was interested in and made an appointment to come in. When I showed up, he remembered our discussion and already had picked some out. I ended up with exactly what I wanted for what I could pay.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Experience!

by Jpage1984 on 03/19/2016

Johnny Gibson is easily one of the best sales professionals you have at Beau Townsend and probably across all Ford dealerships. He made the process of trading up to a new vehicle seamless. In and out in less than an hour is next to unheard of for a new vehicle. And his follow up post-purchase was outstanding when I had questions. I can not say the same for any other dealership I've dealt with in the past. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Followup Maintenance Service

by JackBrumbaugh on 03/17/2016

Every worker at Beau Townsend was very polite, kind and seemed very willing to listen and help in any way they could

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Ford Experience

by Diane6077 on 03/11/2016

My concerns about my vehicle were addresses right away by a friendly and helpful service person. Mike has always provided complete satisfaction concerning the repair of all my Ford vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional Service

by mikeohio on 03/06/2016

Professional service all the way! I was greeted as I arrived and despite not having scheduled an appointment the service department provided the full service oil change in an acceptable amount of time. The service department representative also explained the scheduled/recommended service items along with a recall item and offered to take care of those items and provide a loaner vehicle if necessary.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car buying experience

by batdrt93 on 03/02/2016

Prompt and friendly way in which we were greeted. Johnny was very friendly and extremely helpful. He and the General Manager "bent over backwards" to help us trade in our old car and purchase a new one. It was the easiest and smoothest transaction I have ever had purchasing a new car. I have dealt with many auto dealerships in the past and am sorry I didn't come to Beau Townsend first It is the best I have ever encountered. Looking forward to many more friendly visits. Many thanks, Beverly and Doug Thompson.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My buying experience at Beau Townsend Ford

by jsrandall1022 on 03/02/2016

Our first visit was to your used car lot to look at a truck. Your sales rep Ron Burton was less that accommodating. We went in looking at a 2015 Ford F150 and told Ron that we seen one at another lot for a little less and his words to us were, You better go there and buy that one cause it sounds like a good deal. I was not very happy at all with that he didn't even bother to try and see if he could earn my business. We left thinking we were not ever buying anything from your Dealership. I really liked the truck that we seen and was pretty upset with my experience. I received an email from Jeanine Bussard on another truck that I had inquired online about so I thought, well lets give this a try. I called her and explained to her how we were treated and she was more than apologetic and addressed my issues. As I told her, I called back because I did not want anyone to be treated like that again and maybe he was just having a bad day but I felt it needed addressed. My cousin had bought a new truck from you sales rep Justin Jacobs and I explained to Jeanine I was told to ask for him but didn't because we were in used cars. She let me know she would contact Justin and he would be in contact with me. Within 10 minutes of my conversation with her Justin was calling one line and she was calling my other. From that point on all I can say is we received the red carpet treatment. Justin went above and beyond what I would have expected and sold me a new truck. He worked very hard to change my outlook about your dealership and you have probably made a customer for life. He gave me option with financing and let me choose what was best for us, he made sure I got top dollar for my trade, stayed late to deliver the vehicle etc. I could not have asked for more. Being a Chevy driver for years he definitely made me a believer in what Ford has to offer. Thank you Justin for your hard work.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

13 Escape The Works

by dg98adams on 02/26/2016

Quick service and always a great experience. this is my 2nd used Ford from Beautownsend, and I always get it serviced there.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lincoln and Dave (Salesperson) - Perfect Pairing.

by AmyAC58 on 02/16/2016

I was treated with respect and no pressure. Dave Towner was outstanding. He was an Advisor not a Salesperson. Next to the purchase of a home, autos are the next large expenditure and personal I run from a 'sales push' in either case. Dave earned my trust, listened, was transparent, optimistic as we worked thru the few bumps/challenges, and followed-up appropriately with me. I ask questions to truly understand the purchase beyond the surface level of beautiful vehicle and fits into my budget. Dave handled all of them with humor and grace. My family and I have owned many, many Ford/Lincoln's. My first car was a 64 1/2 Mustang. Before I purchase/lease an auto I research and test drive just about every brand. The quality of the Ford/Lincoln vehicles has always stood out without question. Being a taxpayer and in the Financial world with my career I also appreciate that Ford did not take TARP funds/Gov bailout. In addition, and this is essential for me, I am respected as an intelligent and informed consumer by the company. I have walked out of meetings with other dealers due to any lessor treatment. While I determined I wanted a Lincoln it was Dave that sealed the transaction. I did in fact walk out of another Lincoln dealer due to the dismissive attitude of the salesperson. Dave is a shining example of the quality and ethics that are the foundation of the Ford/Lincoln Company. I trust you see him as a valuable asset to your organization.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Townsend Visit

by 46077lincoln on 02/14/2016

The experience went well. I appreciated a staff member periodically checking the service waiting area to see if anyone needed something.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience

by ChristinaMM on 02/06/2016

Very pleasant atmosphere, all members of sales and support team are friendly and knowledgeable, they took care of the recall issue promptly and provided great customer service throughout the complete experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First oil change

by xKatie2009x on 02/06/2016

I really loved that I was able to get my first oil change free because of purchasing a car..plus they vacuumed and washed my car. It makes my life a little easier

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

january

by MargoS_52 on 01/28/2016

Staff is always friendly and explains everything to me in terms that I understand. I appreciate that! Costs are given up front and that is also important.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Coolant Tank Replacement

by CherylAnnT on 01/22/2016

They gave me transportation to work. I got timely updates and was given a loaner vehicle when they had to keep my Escape overnight because they had to order a part.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repair and Service

by Dan58___ on 01/21/2016

The way in which they inspect my vehicle and only repair what is needed. Not trying to get extra money from me!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recent Visit

by Diana0820 on 01/17/2016

The reception area was clean and TV is provided. If there are problems, someone comes and informs you of the problem and gives you solutions to solve the problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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