Axelrod Buick GMC

Today 09:00 AM - 06:00 PM
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Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 06:00 PM
Wednesday
09:00 AM - 06:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Axelrod Buick GMC

4.9
Overall Rating
(19)
Recommend: Yes (19) No (0)
Write a review: Sales | Service
sales Rating

Professional and flexible

byCodyCLEon 12/27/2017

Seth (sales) and Carl (finance) were outstanding professionals who were patient and accommodating to meet my financial goals and pair a great vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
54 Reviews
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sales Rating

Professional and flexible

byCodyCLEon 12/27/2017

Seth (sales) and Carl (finance) were outstanding professionals who were patient and accommodating to meet my financial goals and pair a great vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

MBasen

byBasenm1on 12/20/2017

I purchased a CPO 2013 GMC Terrain AWD this past weekend. My salesman was Michael Hadley and he did a great job working with me to get the best deal. I will definitely come back for my next vehicle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Oil change and tire rotation

byCFHJRLMHon 09/26/2017

As always service was excellent

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Best sales person sence i started buying cars

byTerraldon 09/08/2017

It was the best sales experience I had since buying cars Mike was nice and funny kept me laughing and you know gave me the best deal we possibly could then make me feel pressured and it was cool

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

G-R-E-A-T EXPERIENCE!!

byKyleDianneon 09/08/2017

Brandon Leek sold me a 2015 Regal. Beautiful car!! He is a great salesperson and would recommend him to everyone! Also, thank you Mitch and all that were so friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Exelent experience

byMarkSantanaon 09/05/2017

We hit Bill Delancy with a challenge of TWO cars within our budget. He responded like the professional he is. The first car (the encore ) he got to us in a day. The Terren was more of a challenge . He got the car in 4 days and I've been driving it since then. I highly recommend Bill for his work.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Service

by4EarlTBon 08/06/2017

Great service, easy to schedule, reasonable cost, dependable support.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great help in leasing first vehicle

bylexwal1109on 07/31/2017

The sales team was very helpful in finding me the perfect car for my first lease. They made sure that the car was exactly what I needed and didn't let me leave with any doubts. They work with my schedule during leasing and answered all of my questions. On top of that i love my new Buick Encore and I feel I made the perfect choice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

2017 Encore

bydtdawsonon 05/25/2017

Overall a good experience. Only real complaint was I had and appointment Friday evening to trade in my old vehicle and complete the deal. I called ahead to see if we would have enough time to complete because I had a 7:00pm appointment. I was told yes no problem. When I get there I was told there would not be enough time as a couple of people was put in front of me. So I had to come back the following morning to complete the transaction.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Acadia

byBobFinkon 05/08/2017

I had both headlights replaced. I was happy with the price as well as with the timely manner it was done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Great Customer Service, Car, and Transaction!

bybri7755on 04/18/2017

After having a bad experience with one of the dealerships locally, I found the exact car I was looking for at Axelrod. After agreeing to the price and the value of my trade with Steve, I made the three plus hour drive from Buffalo, NY to get the car. When I arrived the car was out front and Steve came out to greet me. The car was in even better condition than he had said on the phone and in the pictures. Within an hour and a half I had the car and was ready to return home. I had completed the financing and some other paperwork online and they were all prepared and ready for me. Steve gave me great service and price on the car, and was a pleasure to work with. Everyone there from financing to Safiyyah helping me set up my phone and on-star, was extremely friendly, knowledgeable and helpful. It was by far the best vehicle purchase I have ever had. I would like to thank everyone there, especially Steve, for the great service. I would definitely make the drive again to purchase a car from them in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Buick Envision

byjimsBuickSUVon 03/27/2017

After searching dealer web site, visited dealer to drive and discuss vehicle. I was greeted at the reception/entrance by Billy Delancey. After exchanging pleasantries he asked if I would like a beverage. He thoroughly explained the current GM deals and figured both purchase and lease figures to assist in making a financial decision. After a test-drive, he offered to hold the vehicle overnight to allow me to discuss the deal with my spouse. He even offered to have me drive the vehicle home and keep ovenight. The entire experience exceeded my expectation. The next day, after signing the papers, a technical specialist spent a good deal of time with my wife and myself going over the On-Star features and completed a thorough explanation of all the settings. Her name was Sophia and she was very professional, answered all our questions thoroughly and also asked us if we had any questions. This was a great experience. Also, the lease specialist - Susie Axelrod, was most pleasant and make the paperwork easy to understand. To summarize, the entire process from meeting Billy to the time we drove off was a pleasure. Based on the above, we expect future trips to the dealer to be enjoyable, professional and friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

2017 Terrain

bySnowflakeon 02/15/2017

Steve Cseke cares about his customers and made sure my purchase went smoothly. I always recommend Axelrod to all my friends, and tell them to ask for Steve. Thanks, I'm a very satisfied customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Acadia

byHisangel86on 01/11/2017

Love my car. I wanted the used acadia denali but instead they got me in a 2017 new acadia with almost all the features I wanted for the price I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2015 terrain

byShirleysimakon 01/08/2017

Oil change tire rotation windshield wipers and cabin air filter replaced all within one hour 15 minutes

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Exceptional experience

byRMSeufferton 01/05/2017

Steve got me into the Encore I wanted. Provided me with all information for an informed choice. I have never owned a Buick and am very pleased with my purchase. All employees were friendly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Fantastic service, as usual!

byNate1971on 11/06/2016

The Axelrod team always strives to take care of their customers. They keep me informed of what is going on and do their best to take care of all issues. Great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Outstanding Experience

byamandagrace821on 10/19/2016

Steve was amazing, knowledgeable, honest and easy to work with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall of Vehicle

byEddYHATEDon 10/10/2016

The people at Axelrod are the best! Ryan got me in asap and got me out faster than expected. The entire service team is so good that I have entrusted them to take care of my Camaro,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales staff

byArodm21on 09/14/2016

Went in looking for a appropriate least for me. The sales team work with me tips in the vehicle that I wanted at a price that I can afford. Great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding customer service and great deal!!

byLindanScotton 08/23/2016

After my fiancée had found a nice used 2009 Ford Edge at Axelrod we were greeted by Steve and Jayme. Both these gentlemen are top notch and went out of there way to make this the best car buying experience we've ever experienced. They took fantastic care of my fiancée and were so very courteous and helpful. We were in and out quickly and drove away in quite possibly one of the nicest used cars I've seen to date. I myself have purchased over 30 vehicles in my lifetime...never seen anything as relaxed and comfortable as this. Definitely not your usual car buying experience. Other dealerships should emulate what these guys do at Axelrod.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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