Deacons Chrysler Dodge Jeep Ram

Today 8:30 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 5:00 PM

Customer Reviews of Deacons Chrysler Dodge Jeep Ram

4.0
Overall Rating
(4)
Recommend: Yes (2) No (2)
Write a review: Sales | Service
sales Rating

Distance Sales Experience

byThomason 07/04/2018

I was involved in an accident where I was hit head on. I was recuperating but still needed to look for a replacement vehicle. I searched high and low until I found a beautiful Ram Truck on Deacon’s website. The main problem I had was that I lived in the eastern most part of Kentucky and due to my injuries I couldn’t drive to Ohio to make the purchase. I spoke to Mike Behm, a salesman at Deacon’s and he took care of everything for me. He gave me a great deal and even had it shipped to my doorstep. Mike is a class act, please contact him if you need info on a purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
6 Reviews
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service Rating

Your timing is off

byGeniceon 07/21/2018

I wanted an oil change for my vehicle, so I called the service center several days ago to schedule an appointment. The service rep on the phone informed me to just drive in and that no appointments were necessary , so I arrive on Saturday July 21, at 12:20pm, I pulled my car into the service center, I wasn't greeted at my car, so I got out and went in only to be greeted by a cold welcoming, I was informed that they take the last appointment at noon, which I was not aware of and that information is not listed on the website or was not told to me by the service rep. The women was harsh and cold and not accomodating, she pretty much just brushed me off , I feel disappointed in the lack of customer service I received.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Distance Sales Experience

byThomason 07/04/2018

I was involved in an accident where I was hit head on. I was recuperating but still needed to look for a replacement vehicle. I searched high and low until I found a beautiful Ram Truck on Deacon’s website. The main problem I had was that I lived in the eastern most part of Kentucky and due to my injuries I couldn’t drive to Ohio to make the purchase. I spoke to Mike Behm, a salesman at Deacon’s and he took care of everything for me. He gave me a great deal and even had it shipped to my doorstep. Mike is a class act, please contact him if you need info on a purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service and salespeople!

byKat_Szafraniecon 05/14/2018

My husband and I purchased a Jeep Patriot from Greg Gathy at Deacons a couple of weeks ago, and we could not be happier with the whole experience! Greg was helpful and realistic, willing to do whatever it took to get everything right for us. This was our first big vehicle purchase in many years and I will continue to recommend Greg Gathy at Deacons to anyone I can!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great used car experience

bylivelife4loveon 05/14/2018

Thank you to Marvin and the team for making my daughters first used car experience a positive one. Marvin went above and beyond to answer questions and help us through the process. First impressions count on making future lasting customers.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dishonesty

byBryanH92on 04/06/2016

I was recently in the market for a used vehicle and was searching far and wide for a good deal, during my search i came across Deacon's Jeep. They had a vehicle i was interested in at a very good price and after some information gathering i decided to go through with a purchase through Deacons. Since i live far away Deacons assured me the vehicle was in great condition, the paperwork was all accurate and i had nothing to worry about. On 3/23/16 I gave Deacons a Non-Refundable payment of $1000.00 and they assured me the vehicle would be reserved for me and taken off the market. After this payment i purchased a plane ticket from NYC to Cleveland with the intention of driving the vehicle home. The plane ticket cost me $288.00. On 3/30/2016 (5 days before i was to make the trip to pickup the vehicle) I received a phone-call from one of the managers at Deacons stating "I am sorry but one of the other managers sold your vehicle." I was understandably upset but to add insult to injury they then proceeded to try to sell me the same model of car, a year older, with more miles and less equipped than the original, AT A HIGHER PRICE! A true insult to my intelligence. Deacons did refund me my down payment of $1000.00 but refused to refund me the money i used to purchase a plane ticket with the sole intention of picking up the vehicle, stating that the miles could be used for another flight the next time i needed one. The reasoning behind the dealer not refunding me the money for my plane ticket was because i COULD use the miles IF i ever needed them. It seems to me i wouldnt have purchased this ticket if i didnt intend on doing business with them and when they broke the terms of our deal, they refused to refund me on the basis that ONE DAY I MIGHT use said funds. I do not travel often and those $288.00 would be better served in my pocket vs. an airlines bank account on the premise i may one day use them. Its like telling someone who came to a supermarket to return an apple with a worm in it they wont be refunded their money because they MIGHT ONE DAY go fishing and could use the worm as bait. In conclusion: Deacons operated incredibly dishonestly, adding insult to injury trying to sell me a less equipped older car for more money than i intended to pay, acting like they were "trying to make it right." It appears to me Deacons sold the car i intended to purchase for more money, and then knowing i was in a vulnerable situation tried to unload a vehicle on me. I suggest anyone looking to do business with them consider other options.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Very good experience overall, Jessica Dudor is Excellent Sales Consultant

bymatthews6on 01/24/2016

4.0 star rating 1/24/16 First to Review I bought a used jeep at Deacon's in Decemebr 2015. I had a very pleasant buying experience and was treated professionally by the entire staff. My sales consultant, Jessica Dudor, was very helpful during the buying process. She was knowledgable, professional and went out of her way to make sure that I was happy with my purchase after I bought the vehicle. Overall, a very good experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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