Chesrown Chevrolet Buick GMC

Today 08:30 AM - 08:00 PM
Closed Now
Sunday
11:00 AM - 04:00 PM
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 06:00 PM
Saturday
08:30 AM - 05:00 PM

Customer Reviews of Chesrown Chevrolet Buick GMC

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

2017 Camaro

byCcampbell614on 06/07/2018

Good experience. The car was priced right, the process went well. Very happy customer! Joe did a good job handling the sales transaction. Go see him for a new Chevy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
180 Reviews
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sales Rating

2017 Camaro

byCcampbell614on 06/07/2018

Good experience. The car was priced right, the process went well. Very happy customer! Joe did a good job handling the sales transaction. Go see him for a new Chevy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stressful

byOsuqb07on 01/09/2017

First sales associate used bait and switch technique. I had to call over ten times to follow up on dealership incentives that were promised to me after purchasing the vehicle. I've had three oil changes done because they are free with the dealership...even when you have an appointment, I've never been out under an hour and a half.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Happy Chevy Owner

byChevyTraveleron 08/03/2016

This place is not only a dealership, but is also your car family. I only buy my vehicles from them especially from Tom. Free oil changes and tire rotation for free is a great deal. While you wait I love the popcorn and drinks. Currently drove out with my new Chevrolet Cruze LT 2016. My previous vehicles are 2015 Chevy Cruze and 2009 Chevy Aveo. Love Chesrown and they always treat me with the best customer service and they know my name.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Buying Experience

bydavidhoganon 06/23/2016

I have purchased many cars, but I've never actually enjoyed doing so before my recent GMC Acadia purchase at Chesrown. Every aspect of working with Chesrown was extremely positive, with a low-pressure sales approach and a very fair price. My wife and I drove away with a new vehicle and the satisfaction of dealing with truly pleasant and honest people. I highly recommend Chesrown for your next purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

FANTASTIC!

byAudgenowon 06/13/2016

This has been, by far, the BEST experience we have ever had in buying a car! Honest and helpful salesman and financing agent, fast and thorough purchase, topped off by no pressure to purchase unnecessary extras. Completely recommend the dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

False Quotes submitted by Service Department at Chesrown

byHaunch2151on 04/12/2016

Beware Delaware, Oh!!! Chesrown will not honor their quotes that they provide you for Service work. For a company that has been in business for over 50+ years they are still trying to figure out how to run their quoting system. Sounds like Chesrown needs to do some internal training so their employee's understand how to run quotes for their Customers who rely on this information to make a decision about what service should be performed on their automobile. When the Service Manager was confronted with this issue, he and Chesrown chose the bottom line over Customer loyalty. This act has cost Chesrown a Customer...No future oil changes, tire rotations or standard maintenance service work. If your in the Customer Service business, make sure you understand the word "Customer", it could cost you more that you think. Beware of the quotes that Chesrown is handing out when you have service done at this Dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Customer service

byAmy_Lynn16on 02/17/2016

I purchased my 2013 Cruze from this dealership. If I've ever had a problem with the car or even stopping in to get my oil changed, I typically deal with Rich Daubney. He is very professional and caring! A part had broke on my car and when I went in to purchase the part Rich was with another customer. I purchased my part and was told when it would be in. As I was leaving Rich stopped me to ask how everything was going. In conversation I told him about my car. He pulled up my account and found that the part was still under my warranty! I towed my car to the shop and they had it fixed the next day. He is the only one I want to deal with when I go in. He's the face of customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Would recommend! Ask for Mario!

byMarisKrison 12/30/2015

After visiting 2 other dealerships in the Columbus are where I had very poor experiences while actively seeking to make my next car purchase, I decided to visit Chesrown. I have nothing but great things to say about each one of my interactions from the sale associate, to finance, and to the individual that handled my paperwork. I appreciate how flexible, accommodating and friendly each one of them were. I would absolutely recommend the dealership to anyone I know!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Needs Improvement !

bytruckman1167on 12/24/2015

The young man whom you first meet when you pull into the garage needs to be more courteous and friendly. He is very short and not Chesrown friendly !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

doug williams

bydgw2012on 12/19/2015

I could not be happier with the way our family is treated at Chesrown . We have purchased 10-12 autos from Chesrown (what's that tell you about Chesrown ). I convinced a friend who is employed at a different chevy dealership to purchase his new truck from CHESROWN and he's very happy he did.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall work

by99Peter99on 12/17/2015

Appt was for 10am. Came in a 9:45am. Took 90 min for what was to be a short recall work. Seemed a bit long and was given a $1400 estimate for work that was suggested.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always excellent service

byBurrisj99on 12/04/2015

I enjoy every visit at chesrown! Everyone there is always amazing!! I had time restraints due do my work schedule and the chesrown team made sure I was in and out super fast with my oil change!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

byfud68on 12/02/2015

As usual very good high quality and friendly service. Great free coffee and muffins along with great friendly service. I wold highly recommend!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

the best of the best

byAmerdahche68on 11/30/2015

This was the most pleasant experience at chesrown Chevrolet Buick GMC. My sales person Jim Thompson was sooo friendly and helped me alot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

my gmc

byLouis1941on 11/26/2015

it was a experience to buy at your dealership. Fair trade in and a good price on my new truck and it wasn't a hassle to make the deal happen. Your people are great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

November 20, 2015

byCarol_Rice5on 11/23/2015

Timely service, great customer service all around, I have referred people to Chesrown.....my only complaint is that you keep running out of popcorn.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

byKatColumbuson 11/17/2015

Recommended by a friend who's relative bought from Chesrown and because of the lifetime oil changes we couldn't have been happier. Salesperson demonstrated that he was committed to finding us exactly what we needed and without pressure. Beginning to end the process was wonderful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A very helpful car buying experience.

byAnnManningon 11/17/2015

Everyone was very helpful so my granddaughter could weigh her options for choosing the right purchase plan and to get the vehicle that she could be proud of. I appreciated as her grandmother to help her with the purchase. This is the way buying a car should be. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership-outstanding service

by2xAcadiaon 11/06/2015

Tom Stevens has the highest ethical standards and is extremely knowledgable, patient and very customer friendly. He just doesn't sell cars, he sells GM.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Equinox

byKevin0911on 11/04/2015

Great, quick service...I brought my own battery to your service department and they gladly installed it regardless. I did not realize that your service department is now open on Sundays or I would have just brought my Equinox in bought a battery there at your dealership instead! Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mike

byMkenned30on 11/03/2015

Virgil, as always, was very courteous and helpful. There was one issue, though. When I came into the dealership, I had a coupon from a prior visit for a free carwash in the cup holder. When I checked in, Virgil gave me another coupon which I put in my wallet. After I picked up my car and left the dealership, I noticed the free wash coupon in the cup holder was gone - can I get another one?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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