Matt Castrucci Honda

Today 12:00 PM — 5:00 PM
Open Now
Sunday
12:00 PM — 5:00 PM
Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
9:00 AM — 8:00 PM
Friday
9:00 AM — 6:00 PM
Saturday
9:00 AM — 6:00 PM
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Customer Reviews of Matt Castrucci Honda

1.0
Overall Rating
(9)
Recommend: Yes (0) No (2)
Write a review: Sales | Service
9 Reviews
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sales Rating

They Do Not Value Their Own Price Quotes

by ryneff1 on 12/01/2016

First, I'd like to say, I liked my salesman, Chris, but was extremely dissatisfied when I dealt with the management at this location. I was made an offer on a vehicle. I went to other dealerships and saw what they could offer, but ended up coming back to this dealership to complete my sale with Chris since I enjoyed working with him. I took the prospected car out for one last test drive with my parents while the dealership assessed my trade. I returned to find out they claimed to have misquoted me on the offer and made a quote for a 2016 model of the car instead of a 2017. They would not value the offer originally made and also severely low balled me on my trade. I ended up walking away, but called the store manager to let him know why he was losing the sale. My call reached his voicemail, and apparently he couldn't be bothered to call me back himself. The manager elected to have another one of the sales managers call me back, to which they apologized for the mistake and offered me a paltry additional $200.00 towards my trade and marginally reduced price on any additions (he claimed this was "at cost"). I advised him that it was bad dealing to offer a quote to a customer on something as substantial as a car purchase and then to go back on their offer. While apologizing is nice from a business standpoint, you stick by your offer and you make it right by the customer. I wasted the entire Black Friday shopping season, during which I hoped to find a good deal on a car, because they went back on their word. I also explained this to him and they offered me no consolation for my lost time. I am now starting at square one as any other deals offered to me by another dealership have fallen off after the Black Friday shopping season. The worst part of all of this? The "deal" they offered me for the car is actually MORE than the value of the car on Honda's website with the SAME exact features. I can't help but feel they tried to take complete advantage of me. Absolute disrespect for the customer. Do not waste your time here as they clearly do not care to right their mistake on the customers behalf.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

sales Rating

The worst dealer I have ever dealt with!

by Sugarb1 on 01/24/2016

After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had been agreed. After catching a few, turns out they put us in the wrong county with higher tax. And also changed the term of the finance. I have been back multiple times and have always been told that the person I need to talk to isn't there but will call me. Two months on, still no call! Just turns out it doesn't matter when you call or go in. The person that will "help" is never there! I will never be buying from here again.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Deler should have a little patience and concern towards customers

by rrk1 on 11/04/2014

We drove 80 miles to Dayton and all we spent in this dealership was hardly 3 minutes. The sales person some how was not interested in selling.went to this dealer on my friends suggestion but I think days have changed and people got a little arrogant. The minimum they can do is try to understand the customers.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Easy and quick

by corbin2 on 11/18/2013

Compared 3 different Honda dealers via email and Castrucci was the best price, quickest response and made it very easy. I recommend dealing with Walt if you want to feel well taken care of. He even came in on his day off on the day I got my car. I felt like my business was important to them. They will get my future business as well.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

GO THEY WILL HELP YOU

by jmills3 on 10/24/2013

I returned to this dealerhship to give them a second chance and they blew my mind they worked really hard to get me into the right car for the right price please over look my first post and go see them they are great

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

4th purchase from Castrucci

by tjsg on 09/02/2013

I have now purchased 3 new and 1 used car from this dealership and have absolutely nothing but good things to say. Most recently I purchased a 2013 Honda CRV. James was very patient with me and I appreciate his honesty. He told me the best way to assure I get a good price is to go through Edmunds and request 6 quotes. Great way to compare offers. James said he would be the best offer and he was the best by $1000. I feel I got a great deal and great service.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great buying experience

by amty007 on 02/03/2013

Got a 2013 Honda Accord and the whole buying exp. was a breeze... James is great to work with and ensured the whole process went smoothly....I did ask for quotes from 6+ dealerships before going with Matt Castrucci Honda. And the dealer honored all commitments that he'd made.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Excellent

by accordingtome on 12/05/2012

Very good experience...had checked 3 other dealerships before we went to Castrucci's Honda. Were so impressed with our salesperson David. He was so helpful and not pushy. Would highly recomend this dealer.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Accord Ex-L

by JLM70 on 10/24/2012

I utilized the Edmunds internet quote service. Castrucci's was the best price by far. Cindy was professional and courteous.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

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