Hatfield Volkswagen

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Hatfield Volkswagen

4.5
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Parts warranty with no issues.

bySmgvwccon 12/28/2016

When my vehicle was still under cop, I had the left rear shock replace because it was leaking. I had found that the new shock had also started leaking. Hatfield VW replaced the part under BMW's parts warranty policy with no issues. Great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
25 Reviews
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service Rating

Parts warranty with no issues.

bySmgvwccon 12/28/2016

When my vehicle was still under cop, I had the left rear shock replace because it was leaking. I had found that the new shock had also started leaking. Hatfield VW replaced the part under BMW's parts warranty policy with no issues. Great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

70,000 Mile check up

byBobD6551on 11/04/2016

For what I got for the 70,000 check up I thought was a little expensive. I've been going to Hatfield since 2007. For an oil change and tire rotation the price seemed high to me. Normally, the brake systems flush is done as well but that would have been an additional cost. The total I paid was $138.00. The service is excellent and the personnel are very friendly. These people know us and take care of us when we do come in. I would still recommend Hatfield for a car and the warranty work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Hatfield VW Outstanding Service

bytincolson 09/24/2016

I had a couple of minor concerns and due for my first year service. I was immediately given a loaner, due to staffing issues. They had a part needed to order and kept they kept me updated and went over every concern each day my car was there, i.e. continued to monitor my concerns. I love my Jetta. And Hatfield VW is excellent in every way

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

rear window regulator repaired

bySmiley63on 08/19/2016

I was in the waiting room till they were able to find the problem. They had a nice setup of refreshment while you wait for the repair cost. They were very helpful in explaining what needed to be done and the cost before they went any further. That is why I enjoy their service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience, our daughters first car

byLovemyvw18on 07/24/2016

We drove 300 miles round trip for our new Volkswagen, we were definitely not disappointed after our drive. Our salesman was so kind and informative, we left with our daughters first car, the Jetta sle. Before we left the facility, our salesman was so thorough with his knowledge of the car and making sure we knew how to use the features in the new vehicle, more importantly he spent a considerable amount of time with our 15 year old daughter explaining everything to her. Hatfield Volkswagen was competitive on price, better yet, they beat any price we got locally.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service, really nice people... Good service!!

byPepe234on 07/20/2016

I was here for oil change and a problem with my ac, and check engine light and everything was fix on time...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great purchase experience.

byconornelsonon 06/30/2016

Frank Pascoe was a great salesperson. Everything was easy, efficient and enjoyable. I had most of the deal worked out over email prior to coming into the dealership and there were no surprises when I arrived after my 2.5hr drive. I already love my new 2016 GTI SE. Frank patiently showed me everything about the car and was careful to make sure that I had everything I wanted. There was even a VIP tag in the window of the car when I rolled up into the dealership. Their technology is impressive and the financing was part actually fun-- thanks, Matt Mockbee! My experience here over other dealerships was night and day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service- friendly atmosphere

byRebekahInneson 05/30/2016

I live over two hours away, but bought my VW from Hatfield. I decided to get it serviced here, also. This has been a good decision. I always get it in when I want, and they are prompt and thorough. Also, I like the friendly atmosphere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rating of my experience at Hatfield Volkswagon

byEllenTurneron 04/22/2016

When I went to the dealership, I had no intention of leasing my car there. This dealership happened to be the closest to my house where I could look at the car I was thinking about. At that time, my preferred car was the new Chevy Malibu Premier. It was a beautiful sunny day, I was greeted at the door and the meeting began. My salesman is Jeromy Searls but not one employee, sales or management, failed to say hello to me while I was there. I was still undecided when I left the dealership but had a call at the first of the following week from the sales manager, Glenn, asking me to come out again. They spent the time to locate the exact car I wanted and our deal was made. Everyone there, especially Jeromy, followed up after each visit. Jimmy in finance, did a wonderful job explaining everything important about the lease and did a wonderful job.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service at a Super Price

bySkipJack77on 04/12/2016

For 14 years now I have had my 2002 VW Golf TDI serviced at Hatfield. I have always been more than satisfied with the quality of the service. This time I'd received a great coupon from Hatfield via e-mail, so I ended up with an oil change for about 60% off. I was able to make an appointment for my preferred time at almost the last minute, and the service was performed within the estimated time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wonderful experience

byckolodzikon 04/07/2016

Appreciate ease of scheduling, great communication & no waiting

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service/Great Sales

byTinColson 03/29/2016

I took my new Jetta in for a safety recall. It was checked and a complimentary car wash, and I was off. Less than an hour that was quoted. Ben, the service rep was very helpful with my questions. He even helped me with my Sirus radio issue. Just overall excellent guy and service rep.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

byRStumph55on 03/20/2016

Thank you for being flexible with the service on the Jetta. I was sick with the flu and had to delay in returning the loaner vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very helpful, super nice and explained everything nicely.

byladyreadon 02/25/2016

Very helpful and very short visit. Thank you for explaining everything so well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Service above and beyond

bynanBUG99on 02/24/2016

I was very satisfied with the service I received. I waited for my car to be checked out. They got to it right away, checked it out, tested it and even washed it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

very satisfied

byyellowbug4448on 02/17/2016

... have been working with the Service Manager, Ben for many years ... very trustworthy ... always stands behind work ... and helps me save $$

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

byspencer93544on 02/17/2016

My wife and I recently leased a 2016 Jetta from ANTHONY and could not have been happier with our experience. We walked in not having any recent experience in working with a dealership before (and were a bit skeptical, to be honest) but Anthony took great care of us, took time to understand our needs and got us in a car that we LOVE and in our monthly budget. I will definitely be going back again!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Vw service

byNina005on 02/16/2016

Great service as always. Brad was very helpful and the maintenance team was quick yet thorough.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful buying experience.

byKarenPMon 02/06/2016

The salesman and stuff at Hatfield were professional, courteous and helpful during our purchase experience . We would definitely recommend Hatfield VW when looking to purchase,

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

purchased vw passat 014

bytamiwillon 02/05/2016

Frank pascoe excellent professional salesman.....went above an beyond to make surebi had what I needed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Happy with service

byStapesccon 02/03/2016

Over all I was happy with my first service with this dealership. My only issue would be the amount of time it took. Made appt, for an oil change and filter was there around 1.5 hours. Everyone was nice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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