Hatfield Kia

Today 9:00 AM - 8:00 PM
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Hatfield Kia

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Repeat Buyer

bydodgejuleson 10/11/2017

They have revolutionized the car buying experience. I've purchased two cars from Hatfield Kia and another family member also purchased one from them in the last year. They are honest and care about customers. It's always a pleasure doing business with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

28 Reviews
Sort by:
sales Rating

Repeat Buyer

bydodgejuleson 10/11/2017

They have revolutionized the car buying experience. I've purchased two cars from Hatfield Kia and another family member also purchased one from them in the last year. They are honest and care about customers. It's always a pleasure doing business with them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Customer Service

byTashwardon 11/30/2016

My experience was long but worth it! Great customer service during my wait & employees were knowledgeable & friendly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Hatfield KIA Service

bySharryLCon 11/07/2016

Service was great. It was quick. And everything was explained to me prior and after.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tim Hunt

byAmes5628on 09/30/2016

It was one the most nicest dealers with the most nicest people working for them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service review

byBeezer1723on 07/24/2016

Always a great experience , good staff and communication

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byJtodd123on 07/12/2016

Kevin has helped me twice now and has been awesome both times!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Kevin The Great

bytgreenohioon 07/05/2016

Kevin assisted me at Hatfield Kia he suggested some other things to check compared to doing the diagnostic test. He saved me money and was the friendliest sales person I have dealt with at that place. Kevin deserves an A don't let him go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

If you are looking to buy a Kia, this is the place!

byG0tm1n3on 06/30/2016

My wife and I were looking for a replacement for our 2006 SUV and after visiting several dealerships, it was starting to sound all too familiar: Same old, same old. But when we went to Hatfield Kia, we knew right from the beginning that it was the one for us. While the entire Hatfield Kia team was good to work with, our sales associate, Cagney Seay (with whom I had spoken to on the phone) was the main reason we were successful in our purchase. Cagney was polite, personable, well-informed, understanding of our needs and preferences, and offered more in terms of a willingness to make a deal viable than any other such salesperson with whom we have done business in the last 30 years of automotive purchases! We made a "Win-Win" purchase at Hatfield Kia, just the way it should be. Thanks Cagney!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Attentive service, but one 'detail' shy of five stars

byjvisgaiton 05/02/2016

PRO: We had in mind exactly what we were looking to acquire and spend. Our needs were addressed fairly and we feel like we got the best deal available. We especially appreciated being able to stop by the dealership to let a sales associate know what we were interested in doing, then leaving for a busy day of travel before returning later to close the deal. CON: Pointed out just a single issue while checking car out - obvious "mechanic's hand print" smudge at corner of driver's side sun visor. Assured that it would be taken care of, did not note it when we picked up vehicle (after dark), only to find that it was still there the next morning. Makes me wonder what other 'details' were not 'detailed'...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love my 2016 Kia Sorento from Hatfield Kia

byMatthewb49on 04/08/2016

We were taken great care of by Cagney Seay he worked hard to get us our beautiful 2016 Kia Sorento. I know that I'll certainly return for our next one and I'd recommend everyone else to do so as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Poor service

byBlakeyGon 03/24/2016

Oil was changed but coupon was for tire rotation also and balance check, not sure that this was completed due to dust still on lug nuts, and brake dust on front wheels. Windshield fluid was checked on inspection sheet that it was topped off and it was not. Shop rag was missing from console. I called back into the service department and was told by the service manager that they would top off fluid and give me a new shop rag if I would stop by. I have another service call on 3/24 due to strut bearings replaced again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Keep up maintanence

byWitchlady10on 03/22/2016

Everyone always been really nice to me. I feel comfortable. They have work with me by letting what can wait and what needs done now. And I appreciate that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

5000 mile oil change and checkup

byDebO1952on 03/21/2016

Wonderful service, work completed on time, comfortable waiting area, friendly helpful staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byLovecars9765on 03/18/2016

Everyone was great service was fast dealership was clean best car dealership ever

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

oil change package

byswisher6683on 02/22/2016

gave me 3 different packages of oil changes. since I am keeping my kia for ever I went for the best which was not that much money. they took my car on time and was done on time. I was met by customer service person right away. waiting rooms has a tv and bottle water and coffee. and desk for your ipads.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Radio - lost bluetooth function

byMichaelD6446on 02/12/2016

Notified Kia Service around noon on Thursday and was in the shop by 4pm. Cant ask for a better turn around time. Mechanic (Kevin?) check out my radio and installed a new software version that corrected the issue. I was out the door within an hour! Perfect!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always efficient!

bySatisfiedJFon 02/03/2016

I registered online to have my next scheduled maintenance done. That didn't seem to work out, however they called wondering why I left my car and had no problem taking care of it that day. They worked with me on the price and I was able to pick it up that same evening. It was checked, fixed and washed. I have always had good service at Hatfield KIA.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly, honest service

byJdm1234on 09/09/2015

Our experience with Hatfield Kia more specifically Terry M. was some of the best I have had. There was none of that fake car saleman attitude where they are just being friendly to get your business. Everyone here is genuinely friendly. They offer exceptional pricing upfront. In fact, our initial offer for a 2016 Kia sorento was unbelievably good compared to the other dealerships we had visited. I had to keep checking to see if it was correct. Also, there is another salesman, David, who is one of the nicest people I've ever met period. He will be sure to share a couple of laughs with you while Terry works to land you an exceptional deal. Great business model here at Hatfield Kia.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Totally Satisfied

byjaykay3on 06/09/2015

I was very nervous buying my first NEW car. The salesman (Carl) was very nice and informative. I felt like I was talking to a real person, not just some Carsalesman. He answered all my questions, was patient and very friendly. He kept it "real" which is what I appreciate the most.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience from start to finish

bymichael_d2on 03/24/2015

We were helped as soon as we walked up to a vehicle in the used car area and the gentleman listen to us and directed us to Susan Fisher in new car sales. Once we entered into the showroom, Susan spoke to us like friends, not a typical car sales person. She was very friendly, open and jovial about us looking at purchasing or leasing a vehicle. We discussed options and she had two vehicles ready for us to look at, just in different colors. She knew exactly what to look for, by simply listening to both of us and what was important for us to have in a vehicle. We took the test drive, loved the vehicle and decided to purchase it. Came back the next day and the going though the paperwork was a breeze, everything upfront, no hidden fees or agenda's with other places that I have been to in the past. Within an hour, we were out of the dealership and on the way home with our new Sorento. Can't say enough about how we were treated from every department from the beginning to the end, a great car buying experience and great price!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly Recommend Hatfield Kia

byphotonut1120on 03/05/2015

We had a great experience working with everyone at Hatfield Kia! A special thanks to our salesman, Dave Richter. Dave was honest, personable and had our best interests in mind. Everyone at the dealership was friendly and willing to answer any questions. They helped turn our "sour" situation with our aging VW into a pleasant experience! Business Manager Rodney Lash was also great explaining the paper work and helping us choose a warranty package that would best protect us and our vehicle. Thank you to everyone at Hatfield Kia for making us feel at home! This was our 3rd purchase with the Hatfield/Sonic family of dealerships... we would recommend you give them try to. They will not let you down!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map