Spitzer Kia Cleveland
Customer Reviews of Spitzer Kia Cleveland
Review type:
New car / Izzy
Great service!
by Tom Attina on 04/02/2023When you stop in to Spitzer Kia service ask for Melissa Myers. She is very helpful, knowledgeable and really cares. I got a flat on the way to work and had a brand new tire at the end of the day to drive home on. They were extremely busy… that day but she made sure that I was taken care of and I really appreciate that.DO NOT BUY FROM SPITZER
by Mac on 03/31/2023Awful. DO NOT BUY FROM SPITZER! I bought my car about 40 days ago and on the way to work my whole dashboard went black. I called for hours with no response. When they did call back, they told me to tow the car at my own expense with no… rental. This car is under warranty and no help from the dealership. PLEASE STAY AWAY FROM SPITZER KIA.Spitzer service is great
by Smith Robert on 03/28/2023Melissa was a true pleasure to work with she kept me informed about my car and was just a pleasant personThank you for leaving Melissa this positive review! We are so glad that she was both kind and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know how we may be of further service to you!
Check it out
by Cindy on 03/27/2023The great customer service made purchasing my car a very pleasant experience. Would definitely recommend Mary and Mate. So nice to be treated as a valued customerCindy, Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Mary and Mate could provide you with the quality care that you so much deserve. They will be honored to know that they earned your kind recommendation. We warmly congratulate you on your new vehicle- on behalf of the entire team!
Catchy little line
by Disappointed on 03/25/2023I got a lease and the process was very fast. Didn’t explain a lot. I was happy when I left but then had some problems with the car. I texted the guy who sold me the car with no response. I waited some more. Still no response. I… wanted to know how and why I had negative equity and why my buy out was more than I got the car for? I settled for that car. I emailed to get rid of the extras on my lease. I was told I had to go in. I went in on a Sunday. They told me to come back. I said no I can’t. They let me sign a paper and told me someone would call me back. No one did. I had to call them. The guy kind of laughed me off. I have been to other dealerships and they all say spitzer Kia sold me the car way over the actual price it was worth. When 4 other dealerships tell you that I’m going to go by what they say! Very disappointed in my experience with this Kia.Zade's Review
by Ron W on 03/24/2023Zade was very helpful and made the experience simple and easy. I will come back to him again !Ron, Thank you so much for your wonderful review! We are delighted that Zade could provide you with a smooth and efficient experience. He will be honored to know how confident you are in his efforts. Please do not hesitate to let us know how he and the team may be of further service to you!
5* 5* 5*
by AJ Forsythe on 03/24/2023Great, amazing, top notch experience here at Spitzer Kia. Jayden & Jeff went above and beyond to meet my needs.AJ, Thank you so much for your wonderful review! We are delighted that Jayden and Jeff could provide you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. We wish you safe travels. If there is ever anything more that we may help you with, please do not hesitate to let us know!
Zade's Review
by Kyle on 03/22/2023Very helpful and friendly. Had a lot of inventory to choose from. Zade was great.Kyle, Thank you so much for your positive review! We are happy to hear that Zade could provide you with 5-star service. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!
Great Customer Experience
by Tracy on 03/23/2023Found car at different location but didn’t want to take drive. The Internet Sales Manager at Spitzer Kia in Brookpark - CINDY. took the time and the legwork to get the car here and we purchased the car. Our Sales guy Zade made it seamless.… They make you feel like family. Great teamwork and truly pleased.Tracy, Thank you for taking the time to leave us this wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Cindy and Zade took great care of you and made your experience with us both smooth and successful. Your satisfaction means so much to us. Congratulations on your new vehicle!
Zade's Reviewt
by Frida Thien on 03/21/2023Originally found my vehicle on a search on my phone and found out that the car was actually in Cleveland about 2 hours away. so we contacted the mansfield kia sister store and they we suppose to help us but was not very helpful so we… contacted Zade and he was very helpful and it has been a great experience even though we had to drive but it was well worth it and i appreciate all his knowledge, kindness and funny look when i wanted to know where the cd player was, lolFrida, Thank you for taking the time to leave us this 5-star rating! We are glad that Zade took great care of you and made your experience with us worthwhile. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with.
Affordable cars
by Mr Davis on 03/19/2023It’s clean and it has a nice selection of cats and friendly people. Thanks, Stephen, Justin, and MikeMr. Davis, Thank you so much for your positive review! We are so glad that Stephen, Justin, and Mike could provide you with a 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
kia seltos
by liz stanley on 03/17/2023george woods helped me find my car. i wanted a car that was bigger & he found the perfect one to fit my family. thank you for everything!Liz, Thank you for leaving George this 5-star rating! We are so glad that he took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. We warmly congratulate you and your family on your new vehicle- on behalf of the entire team!
Trina
by Jacob Harrison on 03/09/2023I don't have any issues with this dealership. I've been coming here for about maybe 10 years and I will continue to come here because they have the best customer service I've ever come across.Jacob, Thank you so much for your wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that our team could consistently provide you with top-notch service. We look forward to continue providing you with our best care in your visits to come!
Great experience at Spitzer Kia
by Eric H on 03/08/2023Mary helped me find my ideal 2021 Soul! She was extremely patient, laid back and helpful and spent several hours showing me and test driving cars. Everyone at the dealer was friendly and professional and they expedited the entire… purchasing process!Eric, Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Mary took great care of you. She will be delighted to hear of your kind words. Wishing you the warmest congratulations on your new 2021 Kia Soul- on behalf of the entire team!
Loving my New Telluride!
by CJ on 03/02/2023Stephen Donat was my sales guy and he showed me nothing but respect and attention through it all! While training a new person! The atmosphere was great I recieved lots of information and every question I asked got an answer! Would… definitely recommend Spitzer and Stephen to my family & friends! Definitely go to Spitzer for quality service and ask for Stephen!!CJ, Thank you for leaving Stephen this positive review and recommendation! We are honored to have had the opportunity to work with you, and we are glad that he could provide you with 5-star service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Telluride- on behalf of the entire team!
Positive experience
by Mike on 02/16/2023Everyone at the dealership was friendly. Questions were answered in a timely manner. Did not feel any pressure.Mike Thank you so much for your positive review! We are so glad that our team took great care of you and made your experience with us as smooth as possible. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Very Pleased!!
by Happy Customer on 02/05/2023Stephen Donat worked very hard to get me into my vehicle with my "must haves" and within the price range I needed to be. Thank you, Stephen, for all your efforts.Thank you so much for your wonderful review! We are so glad that Stephen took great care of you. Our guests' satisfaction is our utmost priority. Congratulations on your new vehicle! Please do not hesitate to let us know if there is ever anything more that we may help you with.
Love my new Kia
by Julie on 02/05/2023Had a great experience buying my new Kia Soul at Spitzer Cleveland. Jeff was knowledgeable, helpful, and friendly - highly recommended!Julie, Thank you so much for your positive review and recommendation! We are so glad that Jeff could provide you with a 5-star experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Soul- on behalf of the entire team!
Sales Representative Review
by Dominick H on 02/03/2023Please speak with Mary for all of your Kia needs. She was phenomenal. She was kind, courteous, knowledgeable and very helpful. She was able to answer all of the questions my wife and I had. She even helped me trade in my 2009 Toyota Camry… which I didn't think would be accepted. Please see Maryisabel Hernandez (Mary), I promise you won't regret it!!Dominick, Thank you for taking the time to leave Mary this wonderful review! We are so glad that she took great care of you and your wife. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!
Kia Recall
by Igor on 01/31/2023Belinda, the tech service advisor was excellent. She took care of my recall needs and always followed up on status of the repair as promised. She was honest, attentive, and courteous. I don't remember being treated with this level of… service at other dealerships. Thank you.Igor, Thank you for leaving Belinda this positive review! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
King Soul
by Carl Lemmerman on 01/28/2023Very friendly and helpful staff. They work to get the customer what they want and need.Carl, Thank you so much for your positive review! We are so glad that our team took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
If you’re looking for the perfect dealership in Cleveland to shop for your next car, there’s no better place to be than Spitzer Kia Cleveland. We are home to a collection of new and used Kia vehicles refined with an upgraded powertrain and the latest technology features to offer quality rides. From sporty SUVs to sleek sedans, we will make sure you find what you’re looking for in our inventory. Our dedicated sales team will discuss your needs and budget, to help you select the perfect match for you.
One thing we have successfully established at our dealership is our customer-first approach. We are focused on satisfying our client’s needs to build lifelong relationships with them. This is why we built a modern service department where we provide top-tier Kia maintenance and repair services, from an oil change service to brake repairs, at cost-effective rates.
There you will also find factory-certified technicians with vast experience in handling all kinds of vehicle projects.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Tom, Thank you for leaving Melissa this positive review! We are so glad that she could get your automotive needs efficiently taken care of. your safety and satisfaction are our utmost priorities and she will be honored to know how confident you are in her efforts. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by Spitzer Kia Cleveland on 04/09/2023