Thomson Macconnell Cadillac

Today 10:00 AM - 4:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
10:00 AM - 4:00 PM

Customer Reviews of Thomson Macconnell Cadillac

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
service Rating

Great service department

byswilkinson 01/11/2017

Fast, reliable, trustworthy service. The only place to go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

30 Reviews
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service Rating

Great service department

byswilkinson 01/11/2017

Fast, reliable, trustworthy service. The only place to go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

bycorenteron 09/07/2016

Thomson MacConnell is a wonderful dealership.I bought my 2007 CTS used in 2015.I brought it in for a minor headlight replacement.To my surprise,I was told the car had not had several maintanence items done since it was originally bought. I appreciated the service recommendations,and have brought the car in for service.I would not have known the requirements to keep it at it's optimum otherwise.This dealership cares about GM cars,and wanting to build a relationship with the client.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent - way to go!

byDeniseSchenkeon 03/06/2015

Love that the same employees are here year after year. From Russ and the men in service, to the nice lady in the accounting office who I settle up my bill after each visit. I feel like I am amongts friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

excellent service

bya1tennismanon 02/14/2015

made an appointment for oil change got email confirming appt got email reminding me of appt had appt service advisor Martin advised me of additional service that was recommended and I approved doing and car was ready when promised and as budgeted

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

January 2015

bybillgfm1on 01/31/2015

Until I started buying certified pre-owned Cadillacs from Thomson McConnell I never realized how good customer service could be, starting with Gary Schwalbach when searching for the car I wanted, selling it to me, and the follow up. Also a very special shout-out to Russ, my service representative. He couldn't be greater. Even the assistance I receive fro the people who answer the phones are always very courteous and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Top Service group

byJOHN_OMARon 01/31/2015

Like always this is a true team, Martin in service always takes care of me, Car had issues in morning reduced engine power, Didn't have part in stock got the next day and had car back. Got new 2015 SRX to drive as loaner really nice. CJ & Mike in sales came by to say Hi. Great group of people, I'll never buy another car from anyone else, they really take care of you here. Thanks again

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Iignition Concerns

byJeannine_CTSon 01/13/2015

Received excellent care and attention for concern. Ignition locked-up 12-24-14. Courtesy care was sent and car was driven to dealership. Still concerned about the ignition lock-up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quest for a new Cadillac

bySharonjlon 01/01/2015

My Husband and I were met,as we entered the dealership with a smile and a handshake and from that moment on our salesman helped with everything he had to make sure we had all the information we needed to make the decision and leave with the vehicle we wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service

byPbaynard64on 12/26/2014

Everything is simple...make the appointment and someone comes and picks up my car and brings it back. It's the best customer service I've ever experienced.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

couldn't be happier

bya1tennismanon 12/22/2014

appt was made and they evaluated the problem and notified me that it would be significantly less than est and had it ready before even time estimated I couldn't be happier,appt was made and they evaluated the problem and notified me that it would be significantly less than est and had it ready before even time estimated I couldn't be happier

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byhotflashon 12/21/2014

Service is what I had expected. I was kept in formed and called when the service was completed. They even brought the car to my place of employment. Tell what dealership does that!!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

PPP

byPaulMeon 12/19/2014

Went in for recall and purchased a newer car... Go figure! The used car salesman Gary Schwalbach is a truly nice person.. Russ in the service dept treats us like family....

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Drive Belt

bywltslton 12/19/2014

I had my drive belt break down and made an appointment to have it repaired. This is the only time I had a communications problem due to my service advisor overworked due to recalls. He did his best under the circumstances and in my opinion a good job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Happy Camper in Mason, Ohio

byStaplron 12/19/2014

I have found everyone very helpful, from billing staff to service department, as well as my experience with the sales team and Sr. Leadership. We have purchased three cars from your business and feel very satisfied with our experience even though there are dealers closer to our home.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byWltslton 10/31/2014

Martin, my service advisor, was as always excellent. He put me in on a one day call for service the next day. There were no loaner cars so I had to wait a couple of hours for my car to be repaired. He expedited as soon as possible.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Class Act Service

byadavis6531on 10/30/2014

I was greeted with a very courteous service professional. After explaining my service needs, I received a quote for the repair and offered a loner vehicle until my repairs were completed. Very professional service! A.Davis

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Alice5Quilts

byAlice5Quiltson 10/26/2014

Always Professional and Positive! Great place to work with! They provided me with an appointment to work in my schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thomson-MacConnell Cadillac

byWilliam_Hullon 10/24/2014

I received fine service and transportation while my car was being worked on. I was treated very well by the entire service staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cadillac service

byAbigaillocoon 10/06/2014

Russ Perkins always provides me with excellent service which is the reason I continue to drive Cadillacs. To me, service is number one, not the car that I drive.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Department

byjascook007on 10/01/2014

Service very prompt to respond to online requests. You work with me to pick up my car when I need a pickup and your service department always has my car back to me when promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cadillac Service

bywhitehjron 09/30/2014

My scheduled service appointment was easy to set up, the employees were friendly and polite and gave me an accurate estimate of how much time the service would take. The car was cleaned and washed and looked great when I left the dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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