Bobby Layman Cadillac

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Bobby Layman Cadillac

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
service Rating

Oil Change & Tire Rotation

byGMTruckManon 08/13/2018

I went in for my first oil change and tire rotation on my new truck. The Service Representatives provided great customer service. The service was completed in a reasonable time and care was taken to keep my vehicle clean. I would recommend this dealership’s service department to anyone needing service on a GM vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
2 Reviews
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service Rating

Oil Change & Tire Rotation

byGMTruckManon 08/13/2018

I went in for my first oil change and tire rotation on my new truck. The Service Representatives provided great customer service. The service was completed in a reasonable time and care was taken to keep my vehicle clean. I would recommend this dealership’s service department to anyone needing service on a GM vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Won't be buying a vehicle here. Go down the road!

byjhorn46on 01/18/2015

As my interest in the potential of buying a GMC Terrain increased, I decided to look around the Lancaster area. I emailed them twice from Cars.com and twice from their website. No personal response at all. I also stopped in one night. Walked around the lot looking at the Terrains, and they had a lot of them. Then I went in and stood at the front for a while. There was no one at the front desk. I looked at their informational booklet and stood some more. The staff was just talking amongst themselves in an office in the back. Saw some people coming in and out of the side door, and I'm pretty sure they saw me. Still no one came up to help me. So I went back out and looked a few more times, also sat in a few unlocked ones to get an idea if it fit me and I liked the car. STILL no help. Mind you this was around 5:30-6:00 pm and they were definitely open. Sure, I could have asked someone for help. Sure, I could have gone back to the office and asked. But no one greeting me once I walked into the door pretty much said it all for their customer service. They were open, and they didn't even have a sales staff ready to greet people. This is straight garbage for customer service, and they won't be getting my business. I'll be buying a Jeep instead. And in case they actually read this, I hope they know that Bob Boyd, Taylor, and Buckeye ALL had multiple people greet me when I walked in. And I went to them the same night, AFTER I had been to Layman. Very disappointed in a dealership that has a strong presence around Central Ohio.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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