Brunswick Toyota

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 06:00 PM
Wednesday
09:00 AM - 06:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Brunswick Toyota

3.4
Overall Rating
(9)
Recommend: Yes (5) No (4)
Write a review: Sales | Service
sales Rating

Toyota Sienna

byleslion 03/23/2018

We have had our van two weeks and are really happy with it. We worked with Bill Hanan and he was fantastic. No pressure and helped us find our perfect car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
58 Reviews
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sales Rating

Toyota Sienna

byleslion 03/23/2018

We have had our van two weeks and are really happy with it. We worked with Bill Hanan and he was fantastic. No pressure and helped us find our perfect car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Terrible service department

byKhmedinaon 02/26/2018

This place is the worst! I bought a 2015 Tacoma from them. Started have transmission problems 2 months at 43000 miles. Took it to them for a 9:45am appointment and called at 3:00 that day to find they hadn't looked at it. the service guy, Rich, told me my transmission fluid was 2 quarts low. He said it came from the factory that way (this tranny doesn't have a dip stick so I couldn't check it myself). They filled it and the 2nd day I had it back it started shifting poorly again (feels like the transmission is slipping and then clanking into gear). Took it back and Rich had it for 2 days, drove it 40 miles and he said it worked fine for them. I went to pick it up only to find the gas light was on (they couldn't replace the 2.5 gal of gas they used?.) The tranny acted up the next morning and has continued to act up. I even recorded a video of it on my cell phone but Rich said they will only fix it if they experience the issue themselves. They told me to bring it back when I know they can duplicate the problem. Totally unsafe to drive. Rich is worthless and the dealership won't take any responsibility. I'm taking it to Parma Transmission where I know they'll take care of it.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Deceiving sales practices.

byDisappointed_2on 12/05/2017

When I told the sales person M.H., at Brunswick Toyota that I wanted to go to METRO Toyota to see the inventory and compare lease prices, I was told that METRO doesn't have a good selection, which later, I found out to be false. Actually, METRO Toyota, had the car in the color that I wanted, but was too late, I already leased a car from Brunswick Toyota. Do Not Trust the people from Brunswick Toyota!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great deal, poor delivery

byMGSkidon 09/26/2017

I would recommend this dealership to someone who already knows the vehicle and doesn't need instruction on the details such as setting the clock or other technical details. The salesperson could not have cared less about teaching me...all he wanted to do was get back on the floor and sell the next vehicle.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best dealership

byTrinaon 09/10/2017

I would like to thank Will for the greatest help in my husband and I buying the 2017 Dodge Ram Rebel.we test drove the truck with Will with us, as we were driving he was explaining what the buttons on the dashboard. For someone new to the dealership, Will is Awesome. This is the third vehicle we have bought there. Only place to go.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome Experience

byTyleron 05/20/2017

We just purchased a used 2016 Dodge Caravan from Patrick Fraley. It was the easiest and smoothest car buying experience I have ever had. I didn't have a lot of time to come to the dealership and we needed to get out of our lease and into a van since we have our third child on the way. We still had a good chunk of time on our lease and were worried about getting out of it without paying a big chunk of money. Previous dealerships would not work with me over the phone and wanted me to come down to the dealership and still could not compromise but Patrick Fraley worked with me over the phone to get all the info he needed and worked the problem of our lease and all the other calculations needed to make all parties happy. We were able to come to a great compromise and I was only in the dealership for 40 minutes or so to check out the van and then sign the paperwork. I believe more salesman need to be like Patrick Fraley in how they handle sales. Working with customers on what they need and not just trying to get them to come down and test drive a car like the majority of my experiences buying cars have been. I am a numbers person so knowing the numbers on what I will be spending is much more important than a test drive. If the price isn't good, a test drive won't make it better for a person like me. I will be referring anyone I know looking for a vehicle to Patrick.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience at Brunswick Auto Mart

bySteveon 05/03/2017

We purchased a used VW Beetle for our daughter through Norman Hoelk. He handled the transaction professionally, from the first contact through the sale. One of the best car buying experiences I have ever encountered. Thank you Norman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful experience

byVicky Ayyadon 04/10/2017

I went to Brunswick Automart on Saturday April 8 with my old car and drove off the lo with my new Toyota! I wan tto thank Mo Hanini for his excellent guidance and service. He made the experience easy and hassle free. I would definately recommend this dealership to family and friends!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Not good business practice

byjosecanseco33on 12/30/2016

I was communicating with a sales Rep over email, we were discussing a trade and working on a deal for a lease. After several emails back and forth, I though things were going well, I made an offer to the sales person and asked him to discuss it with him manager. he replied to my email "talked to my Manager and we are all in". So what else would you assume from that besides acceptance of the offer. When I got there I test drove the car and then we say down to go over paperwork, the sales person then played completely dumb and acted like the email I sent him never happened, and basically told me he was accepting his original offer, he wasted mine and my wife's very valuable time and it left me very upset and I will never purchase a car from this dealership again. needless to say I did not purchase a car

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Fun Getting Car Serviced at Brunswick Auto Mart

bydenny7710on 09/06/2015

Since 2010, Brunswick Auto Mart has performed all of the service work on my Chrysler Town & Country Minivans. It is a real pleasure taking my car in for regular service. Every employee that I have ever spoken with has great customer service skills. Two of my children and a number of friends have their cars regularly serviced with by this dealer. What is especially impressive is that Geoff Panteck, owner of Brunswick Auto Mart, can often be seen walking around the dealership (if in his office, the door is generally open). Also, he makes it a point to say “Hello” to a number of customers by name --- including his service department staff. Numerous friends patronize this dealer and speak highly of the service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buyer Beware

byTheWhipon 08/14/2015

Sales and finance dept. have no integrity. Make sure you read all the paperwork when you are signing the finance papers. They like to add gap insurance, extend term of purchase or lease months, increase payment dollar amount with out telling you. Once signed you have no recourse. Horrible business practices. Salesman Art Miller, Scott in finance, and the general manger of dealer Chuck Dodds [non-permissible content removed] and slick to trick you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Tremendous Service highly recommended

byMp233010on 07/30/2015

I've had a lot of issues with my 2013 Dodge Dart, there is no doubt to that, but I felt the need to publicly recognize how exceptional the service is at Brunswick Auto Mart - Dodge. The service department has always done right by me, making the extra effort to fix everything that has gone wrong with my Dart in a timely fashion and making the entire experience more convenient by driving me home and dropping my car off two days later (had to order an additional part) at my apartment. I have had bad experiences in the past at other Dodge service locations throughout Northeast Ohio, but I have nothing but good things to say about this department. Shoutout to Michelle who has helped me in the past, Rob who helped me this time, and Stephanie who drove me home and dropped my car off. You guys are great! Keep up the good work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased a 2015 Forester

bylor92on 07/24/2015

Worked with Eric Holley. Called him up Wednes. night. Told him what I wanted . He said he had it at the price I wanted. Told him I would be in Thursday. My wife drove it, liked it and Eric honored the price he quoted over the phone. About 15 minutes on the phone, 1 hour at the dealership and we were on our way. Best car buying experience I ever had. No haggling, no hassles, no high pressure sales. Friendly, courteous, knowledgeable about the car and options. Tip of the hat to the finance guy as well. Very friendly and courteous. Not at all rude like the finance guy at another dealership I was at with my son. Ask for Eric Holley. Easily five stars. Thank you Eric!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Scheduled Mantenance

byretiredone2on 06/19/2015

I took my year old RAV4 in for the free oil change and tire rotation. I mentioned that very small section of the black finish on the leather steering wheel came off. I was in a location where I do not hold the wheel. The service technician then walked around my car and checked it over. He found a small dent on the front wheel well. They repaired the dent and ordered a new steering wheel since they felt that leather had cracked and could not be repaired. This was totally unexpected. This was WOW service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tony Willams is a ten again

byVx2JMoon 06/16/2015

We got our 2012 Venza as our first lease from Tony Williams. He was so easy to work with and we were so impressed when we picked up our car. He didn't just hand us our keys and say have a nice day, he took us to the car and explained all the features and showed us how to use them. He even programed our phone with Bluetooth. We loved our Venza. Brunswick Toyota has provided amazing customer service for us for almost 3 years. When we brought our Venza in for it's regular 41 point check two weeks ago, we thought we'd talk to Tony about our options when the lease was up in Sept. He outlined what we could do and ended up putting us in a new Venza with more options and nearly the same price! When we picked it up last week Tony provided us with the same "special treatment" before handing us the "key" and that was to show us how all the new fancy features worked compared our "old" one. He worked patiently and persistently on getting both of the geezers flip phones to work with Bluetooth. We think he is the greatest he is not a 5 star but a 10 (again). We will be seeing him in another 3 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience

bypriusvhappyon 05/27/2015

David was very patient and answered all questions about the new car. He gave us good price and quickly located the car in the right color and trim. I received the quote via email right from the start which wasn't the case for some of the "Internet sales" people in other places.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Subaru Outback 2015 purchase

bywrr0on 05/16/2015

We purchased a new Subaru Outback 2015 from Rick Cortes at Brunswick Auto Mart. The entire process from initial contact through training on the vehicle functions when we picked it up, was outstanding. We really enjoyed working with Rick. He exceeded our expectations at every step. Ask for Rick when you go there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rick Cortez is the best!

byHoulie50on 05/10/2015

Recently purchased a 2015 Subaru Legacy Limited from Brunswick Auto Mart. We had a great experience working with Rick Cortez. Rick was knowledgeable, friendly and didn't pressure us. He related well and didn't play the games so many of us long-time vehicle buyers have come to know when dealing with car salesmen. The lease process was smooth, and one of the quickest we've experienced - and we have leased multiple cars in the past. Eric (Finance) was professional and courteous. We highly recommend Brunswick Auto Mart (Subaru).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very hassle free environment.

bydirtyred29on 04/29/2015

I had an amazing time buying my car at Brunswick auto mall. They worked with me on my trade in and my negotiations with them went very well. Made my car buying experience very easy and would highly recommend them to any and all!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car for a great price!

bysirzurkaloton 04/29/2015

Beat everyone's price by a long shot on a Mazda3 Sport. Fast and friendly deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

service

byjamesd71on 04/27/2015

sometimes i feel the cost of the services are a little bit expensive but of always been very satisfied with all the work performed and i have been going there for 20 years james dunlay

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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