VanDevere Buick

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 06:00 PM
Wednesday
09:00 AM - 06:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of VanDevere Buick

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Excellent Experience!!!

byjjgreeron 12/23/2016

I can't say enough how happy I was with my experience at VanDevere! I came in to look for a new Buick SUV at 4:15 on a Saturday (I had an appointment) when they close at 5. I was lucky to be assisted by the greatest sales consultant, Seth Geer, who was just awesome. He was so patient and took his time with me, even though it was way past closing time once I made a decision. Everyone, from the sales manager to the finance manager, were just great. It was a fantastic experience and I am beyond thrilled with my new Buick Encore. I also got to experience the service department the following week when the rim they had ordered to replace one of mine that was scratched came in. Equally impressive experience! Everyone was so friendly and they got me in and out of there in way less time than I had anticipated. This was my second Buick purchase here and I will happily return for service until I purchase my next one in 3 years! Thank you everyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
6 Reviews
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sales Rating

Excellent Experience!!!

byjjgreeron 12/23/2016

I can't say enough how happy I was with my experience at VanDevere! I came in to look for a new Buick SUV at 4:15 on a Saturday (I had an appointment) when they close at 5. I was lucky to be assisted by the greatest sales consultant, Seth Geer, who was just awesome. He was so patient and took his time with me, even though it was way past closing time once I made a decision. Everyone, from the sales manager to the finance manager, were just great. It was a fantastic experience and I am beyond thrilled with my new Buick Encore. I also got to experience the service department the following week when the rim they had ordered to replace one of mine that was scratched came in. Equally impressive experience! Everyone was so friendly and they got me in and out of there in way less time than I had anticipated. This was my second Buick purchase here and I will happily return for service until I purchase my next one in 3 years! Thank you everyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my Envision

byjordonleeannon 11/30/2016

I purchased my new 2016 Buick Envision from Patrick Scofield at VanDevere Buick in Akron. The buying experience was easy and they told me upfront how they do their pricing. It was easy and pressure free. Patrick Scofield did a great job and so did the rest of the team. I love my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Worst service experience ever

byrobi3on 02/02/2015

Service on a Chevy Tahoe, under warranty. Repairs are not completed on time, initial repair information is not proactively provided, you must phone for updates which are not easily obtained. Twice, used "previous experience" with vehicle instead of diagnostics. Insisted a loud transmission noise was normal in 4x4, even after replacing the differential on the opposite side for the same symptom. Just told me not to use it unless really necessary. Had vehicle on rack, but did not notice rear shocks were blown. This was identified by my mechanic two weeks later during a tire rotation and repaired (by a different dealer of course, well under warranty). Same dealer later determined that the left differential was faulty and was causing the noise. Was concerned as vehicle was slipping backwards while parked on hills, their solution; park it on a hill on their lot for days and see if it rolled away. Not just a poor service experience, just really scary from a safety standpoint overall.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Ask for Alex!

byhip4on 04/24/2014

Salesman was very polite and informative. The dealership treated us great. If we had any questions they answered them right away.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Would Not Recommend

bybaileymorganon 07/11/2012

The follow-up is HORRIBLE. My salesman, Randy Browne, is only concerned about getting a "100% completely satisfied" review. I am still having unresolved issues and it is as though he fell off the face of the earth. I would not recommend this dealership and especially not Randy Browne.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Like trying to pull teeth

bymcz2008on 01/25/2008

Called this dealer about a used vehicle (Pontiac Grand Prix) and salesman said "It's right out front, come on in." Travel there to see vehicle, but it is nowhere to be found. Then of course, the pressure of a brand new car starts. Okay, new is better than used, so I figured why not look into it, right? Was extremely insulted with my trade-in because I did my homework beforehand and this dealer had the same year, make, model, trim and approximate mileage of my vehicle, except a different color and the trade-in value of my car was $5000 less than the advertised price of the same car on their lot. DUH! I was born yesterday. The salesman was nice to begin with, but after a few hours of playing games with this [violative content deleted], he attempted to lay a guilt trip on me. He claimed that the dealer sold 12 cars in the last 3 hours and 3 of those sales should have been his. Now this is where I find this funny. There were 16 sales associates on the floor that afternoon, that he bragged about when I first came, and the dealer sold just 12 cars? At the rate he made it sound, the number of vehicles sold should have been about 45 to 50. Lying, deceitful [violative content deleted] with high pressure tactics if you ask me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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