Rydell Chevrolet Buick GMC
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Customer Reviews of Rydell Chevrolet Buick GMC
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Brianna Seeba
by BriSeeba on 09/07/2025
I had a wonderful experience at Rydell’s in Grand Forks! From start to finish, the process was smooth, stress-free, and even enjoyable. A huge thank you to Craig Croaker, who was absolutely fantastic to work with. He went above and beyond… to make sure I felt comfortable and confident throughout both selling my old vehicle and purchasing my new one. Craig was knowledgeable, patient, and genuinely cared about helping me find the right fit. I couldn’t be happier with my experience and highly recommend both Rydell’s and Craig to anyone looking to buy or sell a vehicle.
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Rydell Service
by EV owner on 03/29/2026Quick and competent service with an eye towards customer care. The convenient shuttle service is outstanding! Thank you!Not An Ideal Experience
by JMJohnson on 01/04/2026I am disappointed with how your service department handled the recent visit from my 16 year old daughter. She stopped to get her vehicle serviced and asked for some help swapping out her car battery. When it came time to settle up on… her bill, she was charged 40.00 for simply changing a battery. The cost of this minor service was bot communicated to my daughter prior to the work being done. This is NOT how a local business should treat a repeat customer. Very disappointing!Brianna Seeba
by BriSeeba on 09/07/2025I had a wonderful experience at Rydell’s in Grand Forks! From start to finish, the process was smooth, stress-free, and even enjoyable. A huge thank you to Craig Croaker, who was absolutely fantastic to work with. He went above and beyond… to make sure I felt comfortable and confident throughout both selling my old vehicle and purchasing my new one. Craig was knowledgeable, patient, and genuinely cared about helping me find the right fit. I couldn’t be happier with my experience and highly recommend both Rydell’s and Craig to anyone looking to buy or sell a vehicle.Brianna, thank you for taking time out of your day to share your great experience with everyone. Craig is one of a kind and we are lucky to have him on our sales team. If we can be of any further help, please reach out at your convenience. Best, Kathy Lind, Guest Experience Manager
Leasing a new
by tiraleigh28 on 08/27/2025Our experience was great! We were treated fairly and everything was so quick and easyRydell Service is great!
by StarBlazer on 08/10/2025They were very professional and very nice. I went in for a tire rotation and an oil change, and they noticed that I had a leak in a fuel line from the pump and one misshapen tire. So that all was taken care of too to prevent me from having… dire problems in the future. I'm very pleased and impressed. Cody is the person I deal with most, and he is wonderful! He will keep me coming back and recommending you to others.Nissan 350s
by JMolfino on 04/15/2025The driver’s front tire was flat so needed to be filled before we could take it for a test drive. Next day we still came back to buy, but by next day the cooling fans were not working. Came back to pick up and were told that techs couldn’t… get it to overheat. Explained by my grandson again that it was the cooling fans. Techs looked at it again and found that cooling fans needed to be replaced. Comment was that it must have been missed when they looked at it. “As is”. For 7 days and even was in the shop for 2 of those days on day 9 car stopped and had to be towed to Rydel Honda, because, after talking to someone who answered the phone at 7am Monday morning told me that maybe sometimes if we talk to the service manager they might at least run diagnostics since we had talked with the sales man Jace, how will we know that the “Service engine soon” light that was on was just for the catalytic converter and doesn’t really mean anything. I had asked Jace to check with that service check that told him that and he disappeared through a door for about 2 minutes. He said yup, that’s what he said. And now we are towing it home and my grandson again that son has for years of car payments to look forward to. My husband and I have purchased vehicles of all sots from your business for the last 50 years. Congratulations, this is the wordy service we have ever experienced and the saddest part of the whole experience is that this is our next generation of your customers and I will remind them of this experience every time they need a new car because this is not how a quality business keeps their customers.Purchased new Truck at Rydel
by GregHall on 03/31/2025Nathan was amazing to work with ,getting a dealer trade for truck we wanted. Kept us in the loop on time line. And made purchase painless.Greg, thank you for taking the time out of your day to leave us this great review and 5 star rating. Thank you for also mentioning Nathan and his great service. We are lucky he is part of our team. If we can help in any way, please reach out at your convenience. Regards, Kathy Lind, Guest Experience Manager
Great service
by MikeM7030 on 03/18/2025The staff at Rydell's is always ready when you arrive for your appointment. Everything is done quickly so you are in and out.Mike, thank you for the kind words and 5 star rating. We appreciate your business and look forward to helping you again. Best, Kathy Lind, Guest Experience Manager
Gerri's purchase
by Gerri Konze on 03/07/2025updated 03/17/2025Walked in and Sales person was right there. I deal with Craig Croaker. I've dealt with him before and he asked me a few questions with regard to vehicle type I was interested in and said he was sure he had the car for me. I stayed with… BUICK. I LOVE BUICK! We went for a trial run and I was sold as well as the Buick Envision was sold. Craig has years of experience in sales and knows his customers well. No time spent figuring things out. SOLD and out the door in a short period of time. Helps to have that type of service.Service
by JudithL on 03/07/2025updated 03/17/2025All work was completed in a timely manner. I am very satisfied with my experience at Rydells.Judith, thank you for sharing your positive experience with everyone. We appreciate your business and the 5 star rating. If we can be of any further assistance, please let us know how we can help. Best, Kathy Lind, Guest Experience Manager
Oil change
by Diane Barrie on 02/18/2025Yes, the team was efficent and very easy to talk to.Car
by Vernon l on 12/31/2024updated 01/06/2025Took to long to do job still part of it not done. Left tape on window thought it was a scratch in glass. Charged more than the bid. Not happy.GMC
by Sunshine107 on 10/30/2024Savannah did an awesome job! She was patient and determined to help find the truck with the specifications I requested.Thank you for taking time out of your day to leave us this great review. Savannah is a top notch sales person and we are lucky she is part of our team. If we can be of any further help, please reach out anytime. Best, Kathy Lind, Guest Experience Manager
Savannah
by Darrell J on 09/08/2024updated 09/19/2024she was a fantastic person to deal with. answered all of my questions. Highly recommend this dealershipAwesome experience
by Dayton Marek on 09/16/2024I recently purchased a vehicle from Robert, and I couldn't be more impressed with the experience. From the moment I walked into the dealership, Robert made me feel welcome and at ease. His knowledge of the cars and their features was… exceptional, and he patiently answered all of my questions, never making me feel rushed or pressured. What really stood out was Robert's attention to detail and his willingness to go above and beyond to ensure I got exactly what I wanted. He took the time to understand my needs and helped me find the perfect car that fits my lifestyle and budget. The entire process was smooth and stress-free, thanks to Robert's professionalism and genuine care for his customers. If you're in the market for a new vehicle, I highly recommend working with Robert. His dedication and expertise made this the best car-buying experience I've ever had. Five stars all the way!"Forgot tires
by Goose buster on 08/25/2024When they rotated my tires they forgot to change air pressure from front to back I had to go somewhere else and have it fixed.Great work but got pushed into tires I didn't want
by tyler2024 on 05/24/2024I needed new tires one got wrecked and I had good years on it and wanted the same. On two different phone call they pushed michelins. I was told next week it would go in the mechanic shop for repairs and would get tires at the same time so… come in and look at the tires I might like them. When I got there, they were already on the pickup. I never agreed to them but talking to a guy over in the tire department not sure his name he told me they were 180 dollars a piece so I thought I'd leave them on since they were so much cheaper but not happy. When I went to pick up my truck I had to pay for two tires since insurance would only pay for two and rydell tried to charge me 212 dollars for tires I didn't want in the first place. After throwing a stink I did get my two tires for 180 dollars just didn't like being pushed into tires I didn't want. Still wish I had goodyears on it, but great body work.
The following reviews are more than two years old. They are not included in the overall rating.
173 reviews
Dee
by D Villanueva on 03/31/2024Dylan was totally awesome, very informative and patient.Rydell is a good place to buy
by Farmchicken on 02/27/2024This dealership is a good to work with. No pressure to buy, got the sense they are honest. Everyone was helpful. The sales guy I worked with, Austin is good at his job.Big nope
by Charlie on 02/19/2024I bought a 2018 suburban 125000 mile vehicle at the end of November 2023 during the red tent event. I traded in my current vehicle which ran. After I brought in my title and lien release, I got a call they needed my lien release card. I… told them I brought it with the title. They lost it and said I needed to call the bank and get a new one. Ok. Then in the beginning of January 2024 it died and left my wife stuck in parking lot. The battery had to be replaced $250. End of January breaks start squeaking bring it in all brakes need replaced another $1000 uggg. Tires were also at end of life. ( I knew this when I bought it). Now early February transmission is slipping. That’s the last straw brought it to Rydells and was told $7000 to fix it. I talked to sales and was told they would buy it back for about half of what I bought it for less than 3 months ago. “To help me out” they said. Well I said no, and hung up. Lesson As-is at Rydells means “this vehicle will not last long - good luck” Addition took it to another dealer they were $1000 dollars cheaper to replace the transmission. And found a leak in the transmission cooler and wheel bearings needing replacing.Great first chevy car purchase experience at rydell grand forks ND
by Pradhuman on 03/03/2023I have trade in my Toyota rav4 at rydell grand fork ND. I have got best price for my trade in and very price for new chevy equinox 2023. I have work with sales lady Savanah, she was great to deal with no gimmicks everything upfront. She is… very professional and has great smiles and respectful, I am very pleased with her service and help to purchase my 1st chevy in life at rydell dealership. My experience with sales lady and dealership was great, I would recommend other's to buy cars from rydell and contact Savanah. I am guessing other salesperson would also great but I have personal very good experience with Savanah. She has answered all my questions and help set up my phone to car, explain all car functions. Makes me and my wife very comfortable with car. God bless Savanah and her service is great dealership is also great. Just go with confidence you will not disappointed.
Chevrolet Silverado 1500
GMC Sierra 1500
Chevrolet Traverse
Chevrolet Equinox
About our dealership
Brianna, thank you for taking time out of your day to share your great experience with everyone. Craig is one of a kind and we are lucky to have him on our sales team. If we can be of any further help, please reach out at your convenience. Best, Kathy Lind, Guest Experience Manager
by Kathy Lind on 11/07/2025