McKenney Chevrolet Buick GMC

Today 08:30 AM - 07:00 PM
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closed
Monday
08:30 AM - 07:00 PM
Tuesday
08:30 AM - 07:00 PM
Wednesday
08:30 AM - 07:00 PM
Thursday
08:30 AM - 07:00 PM
Friday
08:30 AM - 07:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of McKenney Chevrolet Buick GMC

4.1
Overall Rating
(30)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Brandy

by BrandyRush on 04/07/2017

I liked that the Salesman Randy Woods was able to get me in a car that suited me. Thanks for Everything Randy and Staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

30 Reviews
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service Rating

Service Department

by KeithWhitley on 04/18/2017

I have taken my car to other service departments. They can never seem to find to exact problem. McKinney is very efficient & friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Brandy

by BrandyRush on 04/07/2017

I liked that the Salesman Randy Woods was able to get me in a car that suited me. Thanks for Everything Randy and Staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Service

by bibs5 on 04/05/2017

Excellent customer service. Courtesy car brought me home, picked me up the next day to get my car. Tim Spivey is the best. Always considerate, always doing the very best job for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Visit of 03-27-17

by JoelCG12 on 04/05/2017

All issues were addressed promptly and remedied. Wait time was minimal. Overall a positive visit. Scott Braswell has proven to be reliable in the sales area, follow up after the sale and delivering continued service when called on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very Disappointed

by jameyhill on 06/28/2016

I have an unfortunately bad review of McKenney. As a matter of fact, whenever I get into my car, I literally think of McKenney and my sales person and get frustrated and sick to my stomach. That is absolutely no exaggeration although I wish that it were. We bought a "Certified Pre-Owned" Traverse. I've had it in the shop three times. It's already leaked oil in the cylinders due to the head gaskets leaking. It was smoking and everything. The vehicle has been wrecked prior to my ownership. Not disclosed to me although Certified Pre-Owned vehicles pass a "101 point inspection" that includes emblems and floor mats (read on). Oil all over my driveway now. The tailgate does not have the Traverse emblem on it, but does have the McKenney sticker which I find humorous. I've left it on there so when people ask what kind of vehicle it is; I can share my story. I have used old carpet for floor mats b/c "it didn't come with any" (per the salesperson), but certified vehicles are supposed to. There is currently an awful whine in the transmission. It is just a really bad situation. I am counting the days until I can trade this car back in and get something reliable for my family. Don't bother playing phone tag with them. You can hardly call it tag since Mr. Surbek won't return a call. Really sad. I love the Travers model, but I wanted a reliable one. I'm at 40,000 miles with oil in my cylinder, no floor mats, a whine in my transmission, oil everywhere on my driveway, no emblems, and who knows what else that hasn't come to fruition yet. I hate even driving it. Luckily, it's my wife's to drive although I worry about when it's going to stop running and we are going to be in an even bigger hole. The local dealership I've taken it to for repairs has said that it had no business being "Certified Pre-Owned" . The tailgate has been replaced. If it were ever to have to be removed it should be a challenge as the bolts are good and rounded off. Really frustrating. Unfortunately...even though touted as a great dealerships and most of the older reviews say the same, I urge all potential buyers to move a lot further than the Carfax (which was clean) and inspect the vehicle very, very carefully. They aren’t big on disclosing issues. You are more than welcome to see mine. I am counting the days until I can get it off my hands albeit at a huge loss. Check, check, check....long gone are the days of being able to put trust in auto dealerships. There priority is moving vehicles, not checking them before they do. So, if you are fond of driving a car that has been wrecked and not disclosed to you as a buyer, missing work to sit in dealerships for repairs, driving a car with no model emblems, have extra carpet laying around for floormats, prefer oil spots from your new vehicle all over your driveway, suffer from complete nausea when you even look at the vehicle, and a loud transmission whine whenever you let off the accelerator....McKenney is the spot for you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Business Professionalism

by skidaddy20 on 01/05/2015

I recently purchased a used truck from McKenney Chevrolet. In my haste to get things done in a hurry, I made numerous mistakes on my end with the paperwork. These errors could have been very costly to me in the end but after a simple phone call to Mr. Jace Stowe (Sales Manager) all of my problems were handled. He took the time to listen to me and stepped up to help me out. I should say these were my mistakes and he didn't have to do anything. Instead he showed a very high level of professionalism and integrity, which is something not seen very often in the car business. Thanks to him my problems were handled and I was able to continue on without a huge expense to myself. when a man meets his maker, he will be judged on numerous things, including the way he has treated other people. Thank you Mr. Stowe for your time and help in my situation.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service

by oldtonyman on 12/28/2014

This was my third experience with McKenney's service department. Each time has been an enjoyable one. The personnel are very courteous and customer oriented.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Service Supreme

by jslowery on 12/19/2014

As always, Tim in service dept took great care of me & my service needs fast & efficently! I am always impressed by the level of service provided that usually includes a car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Very but offer on piece of advice.

by Keyth on 11/08/2014

My experience was pleasant as it always is. However, I am disappointed a bit on one level. I always get my oil changed w/tire rotation at the McKenney Dealership and thought my car would get some sort of 20 point inspection that would include checking my break pads. Well, at this visit I learned that my back rotors needed replacing and couldn't be turned...I thought I would have gotten some sort of warning about the condition of my breaks and rotors in a previous visit, so that I could at least budget for it. Please be mindful, that whenever possible, allow a customer an opportunity to prepare his/herself to budget for car maintenance costs when an issue is discovered. Therefore, with my incident, I assume that the 20 point inspection may not have been happening thoroughly or not at all.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Two Best

by dalexander12 on 10/13/2014

Mr. Ryan Ghantt and Mr. Mike Hagon , have always been the "Best". I will only deal with those two. If one or the other are out, I wait till they return. You could use more like those two.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2014 Camaro

by Philip14Camaro on 10/01/2014

It is very obvious that customer service is their number one priority. I had a great experience buying a new car. Bill S is the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Happy Customer

by S_Galloway on 09/17/2014

Everyone was awesome. They kept me up to date on everything and answered any questions I had. They did everything I ask them to do to keep me happy. They don't hide anything from you. This is why I don't go anywhere else to buy a car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent Customer Service!

by Mischell on 09/17/2014

I had just got off from work in Charlotte and needed to get my car inspected. The time had passed for inspections to be performed but, they still took the time to inspect my car! In the meantime, I was able to check my email in the waiting area. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by JEKiser on 09/15/2014

I required a little different arrangement with pick up and delivery of my car before and after service. You handled this like a champ! I appreciate it and will be back for the next service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ryan

by TarheelGreg on 09/15/2014

Ryan G in service is a rock star! He is always very accomendating to me with my very busy business schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

2004 Trailblazer

by Jacqueline1161 on 09/07/2014

Tim S always takes really good care of me with my vehicle. He knows how important it is to me to know that when I get in it to drive that everything be right. He knows that I don't want to be stranded on the road

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service

by jimbo21869 on 09/05/2014

I commend both McKenney Chevrolet and General Motors for alerting me to a recall, the reason why I was in the service department on September 4th. Good job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

expiernce at mckenny dealership

by comisher on 07/09/2014

I was given the opportunity to have a loaner vehicle while mine was in the shop. Everyone I dealt with where nice and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

McKenney Chevrolet

by JewelT on 07/05/2014

We have dealt with McKenney's since they first came to Belmont and have had excellent service always. McKenney's is a modern day dealership with the old fashioned touch in service and taking care of their customers. I have never met Ray McKenney but his employees always speak highly of him and from what I have read about him, I expect this feeling I get when I deal with McKenneys comes from Ray McKenneys guidance and truly knowing what people want and treating people right. Please don't ever change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

excellent dealership

by Ace001 on 07/04/2014

Cliff has a GREAT service department. Tim, Jon and Ryan have always been super helpful. I recently had to get my car serviced to get the taxes paid. Tim "red flagged" me the next day because my wife had to drive me there (hip replacement). As usual, David did his excellent service on my Vette, they got me a new set of tires (and kindly loaned us a car) and got us on our way...Extra service-even with unexpected tire problems, loaner car, my own excellent service man for my Vette, helpful and friendly service. All on one of the busiest days for service......Hard to beat. That's one reason Robert J has sold me and my friends and family so many cars. I also like the fact that Ray McKenney is very giving to our community. Will C

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

by bibs5 on 05/17/2014

Tim alwYs takes good care of us. Explains everything that needs to be done and what it will cost before any work begins. Had to leave the Envoy this time and had no way to get home or back to pick up the car. The courtesy car was a lifesaver and Bob was so nice and pleasant to ride with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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