My new Honda Fit came with a free first oil change. The service dept did the change but did not leave documentation of it. The 2nd oil change ALSO was not documented. Then of all things, a "safety recall" was NOT done, yet was documented as having been done. This situation was discovered by Leith Honda of Raleigh. It was 9000 miles later. It amazes me that Crown Honda is still in business. Anyone needing to see the paperwork I can show it. Corporate Honda itself please ask me.
Beware the sales representatives will like to you
The sales people lied to me about the type of warranty I was purchasing when I bought a new car here. I was told by multiple finance reps over the years when trying to cancel my extended warranty that I could refunded the warranty once it expired if I hadn't used it. However when talking to the warranty provider this was untrue. Beware the sales people will lie to you to get you to spend extra money.
Edmunds price promise not upheld
I walked in with an Edmunds price promise as well as a pre-qualification financing letter (and an interest rate etc). The sales manager refused to honor the Edmunds price promise -- apparently, I had two choices: 1. They would "honor" the Edmunds price promise but then tack on a totally useless "environmental protection package" for $600 on top of it or, 2. They would not honor the Edmunds price promise and only sell it to me at invoice (which conveniently was about $100 more than the price promise + the ridiculous environmental protection package). He did have the grace to say that he was selling the ridiculous "environmental protection package" only because they wouldn't make much money off of me otherwise (since I had the price promise and the financing set up). Basically then, they just run a complete scam. I have no idea how they're certified by Edmunds or Truecar. I would not go to them ever again. Basic professionalism and integrity is completely missing (yes, tall orders to ask for from car dealers but I have bought from other Honda dealers in other places without running into this sort of swindling). The only reason I'm even giving this 2 stars is because the actual salesman was a decent guy and not like the sales manager. If you are going in with an Edmunds price promise and your own financing, be prepared to accept that they have no concept of honoring the price promise. It's just a scam -- they only pretend to honor it.
Overbooked, way too many people
I made an appointment for an oil change for 9:30 AM. I arrived promptly at that time, only to wait for 30 minutes just to check in my vehicle. Then I'm told it will be sometime after 11 before it will be done. They overbook the service department to the point that they can not handle the volume of customers. I will not be returning!
Worst sales experience
We went in searching for a 2007 Pilot advertised - above book value for mileage and condition - at $12K. No problem, I think, I'm used to haggling, a consummate negotiator in other business areas, and my girlfriend really needs a new SUV to shuttle her dying father to his chemo treatments. Girlfriend went in the first day to scout the vehicle out. She was given the classic "as-is, this is our lowest possible price at $10K" pitch that was, at best uninformed, and at worst, an intentionally sexist and dishonest attempt to get the car sold on the first day of contact. When she started talking about getting an independent mechanic to look the car over, the salesman just kept saying "no, we sell as is, no warranty on anything". Big red flag #1. He also said she needed to issue a $200 refundable check so they would hold it, with the line of "you never know what could happen". Scare tactics on a young woman. Big red flag #2. After leaving the dealership, she received two extraordinarily passive aggressive and somewhat condescending voice mails from the salesman indicating "we may not have time for you tomorrow to look at it, we're really busy" and "buying now would be the best option". Red flag #3. Never buy on the first day. Luckily, she came back and told me what they said. No way was my answer, $10K is absolutely not the best they can do. Especially since this would be a full cash transaction, full payoff immediately on purchase, contingent on test drive. Fast forward to the next day, I go up there with her. Immediate change of tone from the salesman once he sees a male checking the underbody and pointing out obvious flaws in body work, non-functioning electronics, condensation in the lights, missing components, etc. We test drive. Goes okay, except for the fact where he condescendingly points out the gear shifter and other components to her as though it was her first time in a vehicle. Between the three of us, she has driven more vehicles and with greater skill than the other two of us put together, as she worked with all types of cars for a long time. He shuts up for a minute when I point that out, thank goodness, because by that point I was beginning to get a little tired of him insulting her intelligence. We get back to the dealership, I run a few more tests on the engine, he ignores us and goes to take care of other customers. Finally comes back out and we insist on taking it to an independent mechanic. We try our choice (unfortunately closed on 1st Saturday of the month), and he recommends the AAA down the road, where he knows a guy. Keep that in mind. We went to HIS recommended mechanic. A guy he knows and worked with. AAA checks it over. Care to venture a guess at the repairs needed? Over $3000 to get the vehicle up to the bare minimum maintenance specs because the vehicle was not well maintained. Body scratches. Timing chain kit replacement. Bad calipers. Bad brake rotors. Fluids indicating bad maintenance during ownership. Oil leak that will cost hundreds to diagnose, over $1K to fix, most likely. That came from HIS recommended mechanic, which, frankly, was the only honest, good thing he did during the entire process. We go back, he asks us how it goes. I say to him: "Want the bad news, or the very bad news?" "Shoot," he tells me, "it won't change anything." I show him the report, he goes back to talk with the sales manager. Comes back showing how they were providing a "discount" of $2K. Which was, frankly, just an advertising gimmick and meant nothing seeing as how the vehicle was overpriced. A cross-through price is just technique, not a place to start negotiations. I should note that this entire time, he was condescending, passively insulting, and acted as though we didn't know what we were talking about. Even if that were true, the AAA mechanics definitely knew their stuff. So I tell him: "Realistically, you guys need to start closer to six thousand considering the condition of the vehicle and the repairs it desparately needs." He proceeds to slide the $200 "assurance" check across the table to me and says "Bye!" I'm used to jerks. I'm used to condescending salesmen. I've dealt with them all my life in my business dealings. He ignored the woman that was actually buying the car when a reasonable offer for a vehicle in BAD mechanical condition was made. We were willing to make an offer, negotiate, find a fair price that would work for us AND the dealership, but no. Guy stands up, walks into the middle of the sales floor, and begins laughing and taunting us loudly about how we want to buy a Honda for $6K. He was not a good listener. He was sexist towards my girlfriend. He was condescending to the both of us. Oh but it does't end there. We're about to walk out, walk away, end it there. We'd had enough of his personal insults. He yells out across the floor, as we're walking out, taunts us: "Good luck finding a Honda for $6000 dollars! Hahahaha!" My girlfriend is demure. Sweet. But savvy. She had held her tongue the entire process through his soft and at times overt sexism and condescension. She asked to speak with a manager. He goes and gets one. The manager comes out and says "No way can you buy a Honda for $6000 dollars! What makes you think that's an OK price?" I said: "I never said that. I just suggested that for a starting point for negotiations for a vehicle we would need to heavily invest in to repair." "Oh, what repairs?" he says, rolling his eyes and guffawing at us, his protruding gut bouncing the whole time. I flash the official AAA necessary repair list at him with the cost estimate. "Oh that's just someone trying to get one over on you and make a buck!" Really? Really!? AAA, one of the most reputable of organizations in the entire world, whom I have had multiple estimates and repairs done by, who have bent over backwards for myself and my family and my friends and has a track record of being one of the most outstanding organizations in America? Those guys are trying to pull a fast one on me? A guy that knows mechanical work quite well? The insult to our intelligence was just too much. I said "I'm done, I can't talk to you anymore." He then proceeds to ignore my girlfriend, the woman that asked to speak to him, the woman whom was attempting to buy the vehicle goes "Alright!" and walks away from her. Not from me. From her. So when I say this was the very worst sales service I have ever received in my life, I say it without a single conflicting incident in mind. And I have had more than a few that were bad. But none, absolutely none, that were this insulting, terrible, condescending, ill-advised, and dishonest from the get go. Fix your staff, Crown Honda of Southpoint. They're awful people with awful attitudes that treat women as though they don't have a thought in their minds, and treat logical responses to bad mechanics on a vehicle as though it's nothing to worry about. Dishonest. Insulting. Horrible. Simply the worst. That was our Crown Honda of Southpoint experience. Yours may vary, but buyer beware, and make absolutely certain you get your vehicle inspected by a reputable independent mechanic before you buy. Because they will absolutely try to sell you a vehicle in bad shape, and insult you publicly in front of people when you don't buy into their schlock.
I had the pleasure of working with Mr. George and Mr. Prinsep. Every time I sent them an email, they replied back within a few hours during business hours. They were very patient in answering all of my questions and were willing to negotiate within a reasonable price. They were always honest about their price and never once deceived me with hidden costs, like some other dealerships have. They also gave me a great price for my trade-in. Ms. Brown at finance was very helpful. She explained all the documents that I was signing and answered all of my questions. Overall, I had a very pleasant experience with Crown Honda of Southpoint at Durham, North Carolina. I wish they were the only dealership that I had to deal with. I contacted around 10 Honda dealerships around North Carolina via email, asking for the best quote for 2016 Honda Civic. Some did not reply at all, some gave me ridiculously high price, and some lied about their price. If you value honesty and fair negotiation, you will not be disappointed at Crown Honda. If you have unrealistic expectations, you will be disappointed wherever you go. I will definitely go back when I need another car and will recommend Crown Honda to anyone I know who wants to buy Honda.
Great service. Wonderful experience.
All of the folks at Crown Honda at Southpoint are very courteous, and they go the extra mile to take care of my car.
Long wait time
Oil change takes longer. They don't have express service.
Great Customer Care Great Buying Experience
The sales and finance staff were wonderful and worked hard to get me out of what I thought was a hopeless situation of being upside down on a trade. With their help I was able to purchase a new vehicle.
Great service, no complaints!
I purchased my car from Crown Honda of Southpoint in May 2014. I had a great experience at the time and continue to now that I use their service department for oil changes and tire rotations. They have a great waiting area with strong wifi, coffee, snacks, etc. The service reps are always professional and courteous, and I appreciate that they provide me with accurate, detailed expectations prior to taking my car in for service. I also like that I can make appointments online.
Great service and quick turn around.
The Honda rep greeted me very soon after I arrived. He promised a quick turn around and I got that. He also advised me on service that was recommended but not necessary in that exact moment. I appreciated his candor and his truthfulness.
Good Dealership for Service
I would have given this dealership 5 stars if it were not for their lapse in communication, especially trying to get an appointment for service. All the person who originally answers the phone for a service appointment does is hand it off to one of the many service reps in this busy service department. I called twice for an appointment. Each time the individual who answered the phone immediately put me on hold to speak to a service rep. Both times no one to pick up the phone on the other end. The first time I left a message and never received a call back. The second time I did not leave a message but again, no one picked up the call. Finally, after complaining the third time I called, someone answered and said I did not even have to make an appointment for the kind of service I was requesting. This kind of information could have easily been provided by the receptionist answering the original call. While she was not rude, she definitely was curt. I understand this is a VERY busy service department, but a little positive communication upfront goes a long way in creating good customer relationships when it comes to servicing the car. I am fairly new to the area and was immediately put off by her demeanor. I think some intensive training of the receptionist would go a long way in creating a better communications environment.
Services for my Honda Civic
Both Mr. Joe Defrancesco and Mr. Kenneth (I don't remember Kenneth's last name) were a very enthusiastic and professional. This was the first time I met these two service advisors at this dealer. Joe was very professional. He provided all information to my inquiries. The work was performed on time. My car was served with what it was needed to be done. Furthermore, Joe gave other helpful suggestions. Kenneth was also very nice and helpful. He made great recommendation to the next service in the near future. Thank you very much to have these two wonderful Service Advisors on your staff. I am happy to have opportunity to participate in this survey and am appreciated all services had provided to my car at this dealer. Sincerely,
Crown always gives great services! They are always provide great customer service. My oil change was quick and accurate.
bad service and too expensive
This is the second and last time I will take my accord there. They take forever to have the car ready and they are very pushy when it comes to sell you services for your car. I brought the car for reg service and a concern with the pressure sensors in the tires. I don't think they even looked at the issue. The tech didn't seem very concerned with my request and told me that one of the tires had a nail and that it was patched.this happen after I showed to pick up my car late in the evening.I looked at the tires the day before and there was no nails. I told him that 3 of 4 tires loose pressure in a regular basis and he still decided not to listen to my request.
Great service Service Advisor
My Service Advidor, Josh demonstrated excellent customer service. My overall experience was great. I will return and recommend Crown to my fandom and friends. Thanks for a great experience and service.
Came in at 4:30 and was out by 5:30. I would have liked a wash and vacuum, but they said it was almost closing time (even though their hours said they close at 7pm)
Fine Technician; Quality Service Advisor
Kenneth Butron set me up with an alternative technician to one he'd suggested and had scheduled me for (– because that tech’d called in sick that day). Damir Hacic was a privilege to work with! I hope to have him service my 2015 Fit in the future and I appreciate Kenneth’s saying, yes, I can ask for him to do service. It was good to be able to use a computer with in-house wi-fi in a quiet cubicle while the car was being serviced. Kenneth's been very kind about communicating via email regarding question I've had. Both he and Damir seem very informed, capable and intent on addressing the service needs of the customer.
Best deal in town!
I traveled 80 miles for my car from them. I was not disappointed! Dan and Terry were great. Their finance department got my APR percentage ridiculously low! Almost 6% better than the other guys (USAA) They were a little under staffed in the finance department when I was there but it was worth the wait! Filled up the gas tank and all used cars have a 30 day/1000 mile warranty 100% covered. Best experience for buying my first car and really worked with me on a price!
Easiest purchase I've ever made
Started with the Edmunds Price promise and they beat that pricing on their own even. Highly recommend Oliver in the internet department. Gave me what I needed for my trade as well. They have a few options that I don't think they should put on by default, but they took them off the car and price, without a fight.
Best car dealer I have ever worked with.
I have a 2005 Honda Odyssey which is the second that I have purchased from Crown. I have had both Odysseys serviced at Crown and could not ask for better service. They let me know the things I need to know and never try to sell me things I don't need. Everyone is exceptionally nice and the price is fair for the work performed. Shuttle service is convenient, can take you to home or work, or to Southpoint Mall to shop etc while repairs are being made. I have had no complaints in the 13 years I have been coming to them for service!