Lake Norman Chrysler Jeep Dodge Ram

Lake Norman Chrysler Jeep Dodge Ram

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Sunday
12:00 AM — 6:00 PM
Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
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Friday
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Customer Reviews of Lake Norman Chrysler Jeep Dodge Ram

3.2
Overall Rating
(52)
Recommend: Yes (4) No (3)
Write a review: Sales | Service
sales Rating

Excellent Experience

by ahshell on 12/02/2017

I enjoyed my experience purchasing my JGC from Lake Norman CJDR. Everyone was straight forward and explained things clearly. I felt comfortable purchasing my new car from the team of friendly and knowledgeable staff. Thank you to everyone who assisted my husband and I with our car purchases.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

52 Reviews
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sales Rating

Excellent Experience

by ahshell on 12/02/2017

I enjoyed my experience purchasing my JGC from Lake Norman CJDR. Everyone was straight forward and explained things clearly. I felt comfortable purchasing my new car from the team of friendly and knowledgeable staff. Thank you to everyone who assisted my husband and I with our car purchases.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Dealership

by Ooooner on 11/30/2017

I bought a new Laramie RAM from Lake Norman RAM and couldn’t be happier. Great service from the sales person (Mark) to the service department!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great service

by JohnMazure on 11/20/2017

Bought a 2017 Daytona Charger from Mark, he worked with me to get the best deal on a trade to lower my cost, and made the process very easy.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Swapping Challengers

by Cleetus on 10/21/2017

Just traded up from a 2016 challenger to a 2017 challenger shaker. Was a painless process. Thx to Devin who made all this possible. What an upgrade. I highly recommend Lake Norman Chrysler Dodge to everyone looking for agreat vehicle.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Poor Communication

by Ronnie2181 on 07/11/2017

I'm currently in the market for a vehicle that was for sale at this dealership. I reached out to them via the internet. No one called me back. I called the dealership spoke to a salesmen and internet manager who promised to call back with photos of the vehicle due to me living outside of the area. No luck with that! I called the dealer and finally got someone on the phone and wanted to discuss pricing and the salesperson told me they would not do more then a few hundred off and that's it. I said ok have the manager give me a call so we can discuss it a little more and I never received a call back.So I called them today July 11, 2017 and now the vehicle is sold. As a person that has been in sales for almost 20 years one thing I know is communication is everything. Please do not waste your time with this dealership if you are not on the showroom floor don't bother. Oh yeah I have bought at least 4 cars via the internet from all over the US and was hoping this would be another smooth transaction!

Recommend this dealer? No

Purchased a vehicle from this dealer? No

sales Rating

Horrible!

by PJ on 07/03/2017

I bought a certified used vehicle that was suppose to be inspected. I had the truck for one week and they tell me it needs over $300 in belts. How did they inspect the vehicle before it was sold and not know about the belts! Overpriced and slow! Will never come back here ever again!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

service Rating

Dont buy here

by peester15 on 12/28/2016

Lake Norman Chrysler Jeep Dodge is horrible. They promise you anything to make the purchase and then they take it away. We were offered Free Oil Changes and Tires for Life. We got about 3-4 oil changes for free...after that, they charged us without telling us ahead of time. $50 for an oil change is absurd. When the tires needed replacement, they told us that we get a $500 allowance for new tires. Apparently they only provide ultra premium tires (Kuhmo..haha) and we would have to pay an extra $400 to get all of this done. And did I mention that it took 3 weeks for their service department to give me this quote. Every night they said "Let me try to find someone to give you a better quote, and we will call you back".....they never call back. I'll never go back there. I called a local tire place and they will give us 4 new Bridgestone tires and balance them for $370.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

Great Sales Experience

by khubbell on 10/25/2015

My family and I love our new Jeep Patriot. Randy Lorelike was involved yet patient over a period of two weekends helping us find the right vehicle for our needs and budget. The service we received from Randy Lorelike and Tony Zorn and the rest of the team at Lake Norman Chrysler is top notch! If you need a jeep, go see the folks at Lake Norman Chrysler.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Update

by pbusa48 on 07/31/2015

After having a less then pleasant experience and falling into the cracks of "procedure", I wrote a less then stellar review. The owner, Jack Salzman, contacted me personally and went above and beyond what was expected, and honestly, beyond what he had to do. I am very pleased with how things turned out. Sometimes things happen and you become the one who suffers for it, this place, the owner in particular, made an unpleasant experience much better. My biggest regret was not contacting the owner before I wrote my initial review. Thank you Mr Salzman!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

purchase of vehicle

by SCMcGill92 on 02/28/2015

I called and spoke to Leslie Roscoe inquring on 2010 Chevrolet Silverado. She answered all my questions from the price to the condition of the truck. Upon arrival spoke with Tracy Sherrill , and he took us down to Carolina Custom Shop, and the crew was putting new tires and brakes . I was impressed with everyone being so friendly and helpful . Tracy was such a big help with the process of paperwork concerning . Leslie came out to greet us, and see if we have any questions. Tracy and Leslie were all I can say are GREAT and this entire was so simple and easy . Thank you

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Not Repaired

by lance26 on 07/04/2014

Had my Jeep GC there 3 times to repair brakes. Problem recurred, I asked LKN Svc to research issue before I drove 25 miles for 4th try - nothing. Svc Mgr and Gnl Mgr would not respond in any way to numerous calls. Just bought a new Jeep from Hendricks Jeep.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Fantastic Service Department

by robinhuggs on 07/01/2014

Over the past 15 years I've been buying cars here and having them do the maintenance and repairs. Their service department is very technically liable and they do great jobs. I've had 5 cars maintained here, along with repairs when needed. I would suggest using their service department to anyone.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

I'M A LIFER! BOUGHT MY 6TH CAR FROM HERE!

by RobinHuggs on 07/01/2014

I know it's a long story, but hang in there, it has so many positive items that, if you're wanting to buy a car you will know that Lake Norman CJDR is THE BEST DEALERSHIP ANYWHERE! Last Friday I'm driving home from work and decided to stop by the dealership and see if I can find a car I might want. Wandered in and bumped into Maggie. She's always been my friend so I decided, what the heck, show me a car! While looking I said to her, "well, do you have convertibles?" and of course she took me right away to the Chrysler 200 Touring Convertible. OMG I fell in love with that car right away. I immediately told her I wanted to buy that car. Now I thought, well, it'll take a few days to get it the way I want it, but guess what? They gave me exactly what I asked for on the trade-in for my PT Cruiser, and they priced the car exactly where I wanted it, and financed it at the pay rate I asked for!! Now how on earth can a dealership do all that? Oh, yes, this is my 6th car I've bought from this dealership, mainly because I have always enjoyed being with Jack and his wife Robin, along with the service team, parts team, admin team and their sales team. I have to say our entire family loves Lake Norman CJDR! So, it took exactly one hour to get a new car! Yes, only one hour. I came back in on Saturday for about 15 minutes to sign all the financing paperwork, and enjoyed being there again with all the nice people working at the dealership. I've had 6 cars now, and LN CJDR has maintained the previous 5, worked on them, fixed them, and kept them all running and staying tuned up. I've not taken my cars to any other place as I know that LN CJDR has the technical ability, along with the fantastic friendship, better than any other dealership in the entire United States. How can I know that? When I moved here it was my 11th relocation and I've lived all over the country, before this I never had such a wonderful and friendly dealership. Jack and his wife Robin have set up a fantastic business, and I'm always emailing and texting them. So, in my opinion this is the best dealership I've ever encountered.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Lake Norman Chrysler Jeep Dodge - WONDERFUL!!

by ccpope on 03/18/2014

Lake Norman Chrysler Jeep Dodge's slogan of "Why go anywhere else" is RIGHT ON THE MONEY. I have been a long standing customer of this dealership, purchasing several cars and always getting my service done at their shop. Today I bought two new cars. I cannot say enough good things - here are a few though: 1) Buying experience - the sales people are knowledgeable, friendly (always a smile), not pushy (let you explore without shadowing you), go the extra mile (drive to Gastonia with you just to look at different model colors that weren't on the Lake Norman lot), help down to the last detail (ordering options), and don't let you buy anything they wouldn't put on their own vehicle. They will happily show you everything on the lot, let you take weeks to keep asking questions, find a car for you at another location and have it brought in, or order a new vehicle from the factory. My last experience was perfect - I walked away purchasing two cars! Jamie and Nathan are superior employees and I would recommend both to my best friends. Nathan drove me to Gastonia and went over the vehicles' features and options many times over (at my request); Jamie spent hours with me and help me select both Mopar and after market parts for the Rubicon. These guys are like friends now. How about price? Fantastic!!! I will tell you that no other dealer can compare in selection, service and price! Also, they have the "Lake Norman Advantage", which includes tires for life, carwashes, 4 oil changes, loaner cars, etc., etc., etc ... wow! When it came time for the paperwork, Amanda was superior. She explained the financing options, warrantee options, etc. in great, patient detail. She also made recommendations based upon experience and didn't just "go for" the most expensive. She handled the plates, insurance, etc., and all I needed to do was sign by the "x's". Great experience. 2) Service: Terry and crew are fantastic - he's never recommended work for me that wasn't necessary and I've never felt like I've paid for something that wasn't critical. He is beyond helpful, and even advised when my last car was past its lifespan - and recommended not to put more money into the 14 year old engine! He is knowledgeable, trustworthy, fair and friendly! 3) Parts department: These guys have a great inventory, and get you what you need fast, and fairly priced - very helpful! Bottom line - when I shop for a car, I want to get the best car at a fair price - Lake Norman Chrysler Jeep does that plus, adds friendly people who you would recommend to your friends, adds great service, and throws in the "Lake Norman Advantage". If you are at the dealership and what more great information, please let have them give you my number. Enjoy your new vehicle!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Buyer Beware

by 04droptop on 01/21/2014

The salesman treated us wonderfully, until after we purchased. He abandoned us afterwards. The finance manager was the most dishonest I have ever dealt with. I asked earlier and was told there was NO rebate on the new Jeep. I made an offer based on NO rebate. The sales contract showed a 500.00 rebate. Rather than taking 500.00 off the difference I paid, she raised the price of the Jeep 500.00, then took it back off (cheating us out of our rebate). She insisted our finance rate from the bank was dependent on us purchasing nearly $4 THOUSAND dollars in extended warranties. I questioned it. She had some made up answer. I later learned that is one of the biggest scams in the car business. It is my fault for not walking out, but that does not excuse her dishonesty. Anything for a commission right! I learned 11 days later that she did NOT contact the insurance company like she insisted she would do. I was owed a refund check from the proceeds of our loan. The salesman, the finance manager and another manager jerked me around for nearly two weeks before they wrote the check. Every time I celled, they told me it was being taken care of. I cannot believe the way we were treated. This is the single most dishonest dealership I have ever experienced. I trade cars often. This will not happen again.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Bad experience at Lake Norman Chrysler Jeep Dodge

by ajeepbuyer on 11/07/2013

I visited the dealership last week and expressed my interest in buying a Jeep Patriot. I was asked to bring my existing car to the dealership for a trade-in appraisal. I did this and the sales person and used car manager carefully inspected my car. I was told I would receive a phone call within an hour with a trade-in offer. I did not receive the call and did not hear back from the dealership. It is clear that they did not value my business. I would recommend anyone reading this review to avoid Lake Norman Chrysler, Jeep, Dodge and take their business to a dealership where they value customers.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

sales Rating

Most positive and pleasurable buying experience in a very long time!

by FJFFrank on 10/15/2013

After looking for a Grand Caravan for a little while I priced a particular one through the internet and contact from Mark M began, this resulted in the best vehicle purchase experience I've had in a long, long time. Mark is a warm, personable, informative and detailed professional in the business, what an incredible asset to this dealer group. The dealer is most fortunate to have him. Thanks as well for the friendly service of Richard D who made the financing and delivery go smoothly and in a really simple manner, happy to have purchased this new van from them and look forward to recommending to others. Was a good day at the dealer!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great place to buy a car.

by FrankNC on 07/24/2013

Mark M is great to work with. I got a great price on my new Dodge Challenger, a very fair trade in allowance and all the "for life" extras that are a feature of this dealership. Free tires for life, free nitrogen for life, free car washes for life and free loaners for life. And with what the Challenger has to offer, I don't plan on buying another car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Dealership

by Brian7758 on 05/23/2013

I've bought 5 vehicles from them now. They have always treated me well. I will definitely buy from them again! Christine C worked with me to get exactly what I wanted and at a great price.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Chellenger Experience

by cjc931 on 09/29/2012

I would like to express my appreciation for the excellent customer service providded by Willie B. on 09/27/2012. Will ie was very knowledgeable about the Dodge Challenger, answered all of our questions, and put us at ease during the decison to purchase the vehicle. He promised us that we would not need to go to another dealership to purchase the Challenger. Thank you Willie for your help! C J Cooper & M Cooper

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Best Interest

by tiffany26 on 07/22/2012

I will always buy my car from Lake Norman Chrysler because of Willie and Amanda. They were always looking out for my best interest when it came to the car and my monthly payment. They made the buy experience fun. Love you guys.:)

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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