Customer Reviews of Hendrick BMW
IMPECCABLE SALES & SERVICE TEAM!!!!!!!!!!!! I will always search their site and location before I ever buy another car from another dealer. They help me out with a X5 and I was able to leave the lot that day with my car. Never pushy, fact based only about my purchase and gave me a GREAT deal.
Easy to work with-
While not a Hendrick fan, I will say that this BMW team did a great job in a very difficult environment. They were responsive, reasonable and accommodating. I'd recommend our sales person and sales manager. Thanks
Terrible Service and Dishonesty
I reside in Connecticut and unfortunately Hendrick BMW did not follow through on what was promised on their end. I left NC with an unregistered vehicle, after being told I was "good to go" and when I spoke to them shortly after, they told me they have 30 days to file all paperwork. It has been over that and the CT DMV still does not have the paperwork from Hendrick BMW. I have been waiting for phone calls and emails back from several staff members at this dealership and still am going unnoticed. Do not trust this dealership. There are better options.
Hendrick BMW Charlotte
I want to thank Jeff Shinn for a great customer experience with getting me into my new 328i coupe !! This was my 4th purchase from him and every time my service is exceptional !! Pleasant process and everyone in sales and service was excellent taking care of me for 5 years now!! I will stay doing business with you all and look forward to coming back in the future. Justin Love and Rusty Reeves were also a big help with the process of getting my new vehicle and always take care of me for routine maintenance and supplying me with loaner cars when needed. I just want to thank the Hendrick BMW Charlotte for going above and beyond :) !!
Great Service from Brian Barry.
Brian was a great help to us in our used car purchase. We found a listing for a great used car, but were concerned about making close to a 3 hour drive to see it. Brian answered all of our questions, and helped us negotiate a sale price before we made the drive.
Great experience with Brian Barry
I had the pleasure of working with Brian Barry to purchase a 2013 528i. Brian was great to work with and made the process quick and easy. I would definitely recommend him.
I had the pleasure of working with Jeff Shinn recently, he was highly recommended by one of my BMW enthusiast co-workers. I test drove my new Z4 during my lunch hour and Jeff had the deal done and ready to sign when I got off work, you can't ask for an easier purchase process! Jeff was knowledgeable and helpful throughout the process and just a lot of fun to do business with - I highly recommend Hendrick BMW and Jeff Shinn.
Best BMW Sale EVER
Last Wednesday after having my old 330i serviced I happened to stop by the E. Independence Pre-Owned Hendrick's lot. I wasn't really out to buy, just look. I was greeted by a sales associate named Jeff Shinn. He was very friendly, not pushy, & very helpful. He asked what features I liked etc, then we looked at all the the vehicles that fit the description. We went out & found the perfect BMW 328i fully loaded w/more features than I could ever imagine. I am so happy. The customer service was amazing. I couldn't have asked for a better experience! Jhoda (the sales Mngr), Jonathan (credit specialist) & Jeff Shinn are a car buyers "dream team"! They really make you feel like more than just a # & they truly go out of their way to put you into the car you want. From beginning to end it was the best experience I could ask for & I highly recommend them to anyone ; )
We bought our first BMW last weekend at Hendricks and Brian was our guy. He was very professional and very easy to work with through the process. I would recommend Hendricks and definitely Brian to purchase your next car!
Service with a smile
This is my second purchase from Mr. Jeff Shinn. A man of few words, but very many laughs, he is a breath of fresh air in the automotive sales industry. His knowledge and professionalism radiates positive energy throughout the building! Straight forward, honest, efficient and flawless, Jeff Shinn will be the only salesperson I plan to work with in any future purchases. Hendrick BMW will be the only BMW store I ever work with.
BEST EXPERIENCE EVER!
This makes my second BMW purchase, both from Hendrick BMW and Jeff Shinn. Jeff is by far the best sales professional with whom I have ever dealt! he is professional, personable and thorough. He addressed all of my wants and needs, and he even hooked me up with some pretty decent BMW gear (both times)! Hendrick is the epitome of service excellence, and Jeff Shinn is the face with which I associate the Hendrick name. I highly recommend Hendrick BMW and Jeff to anyone looking for a new or used BMW vehicle!
I recent;y purchased an X5 from Hendrick and could not be happier. Jeff Shinn really worked hard to find the right BMW for mine and my family's needs. He makes car buying fun, yet he is truly a professional and so thorough. He listens and delivers! I would highly recommend Hendrick pre owned BMW. A+
I recently purchased a used BMW Z4. I had been looking for the right car for several years. Jeff Shinn was my sales person. Jeff was great: he made the car buying process easy, clear and informative. Further, it was fun. Jeff is professional and client focused. Follow up by Hendrick and BMW has been terrific.
Wonderful experience- Don Bennett
We have purchased before from Hendrick dealerships, but this experience was by far the best. Don Bennett was attentive, listening to our needs and delivered a terrific result. If you decide on a BMW -- and you should -- be sure to visit Hendrick and ask for Mr. Bennett.
Very Good Experience
This is my first BMW and had a good experience with Hendrick. Brian P.Barry is our sales person.He went out of the way to help us out to purchase our first BMW.
2011 BMW 550i Great Experience
My visit with Hendrick BMW was very good and super quick. I knew that I wanted a 550i, and went in to see them. Brian Barry helped me and identified several vehicles, we test drove and I wound up purchasing one the same day. The sales process was quick and easy, and the car is fantastic. I will definitely purchase from them again!
Proud Owner of my new 2015 BMW 535i xDrive
I loved the BMW 535i xdrive from the day I test drove in May 2015. Jordan DeVore, the manager explained me the benefits of 535i from top to bottom compared with Audi A6 & Lexus GS 350. He helped me to get the best car with good features for best cost in less time when compared to other BMW dealers in NC & SC, but the pricing and service from Hendrick BMW Charlotte was the best. Jordan also recommended to get my car delivery from Greer SC thru BMW performance delivery program, which I had to drive the similar 535i in tracks and x5 in rocky rocks (the experience was amazing). The team there explained me the features for about 3 hrs, which is very useful and it is truly awesome. I'm 100% satisfied customer of Hendrick BMW Charlotte and a proud owner. Thank you Jordan
Thank You for the amazing experience.
I want to take the time to say thank you to Jeff Shinn for the amazing experience I had on the purchase of my first BMW the positive attitude and attention received was amazing. I would definitely recommend to family and friends.
WoW!! A car dealership w/professional, courteous staff. Who Knew!
My Team... Frank K - salesman Corey - co-salesman Todd - sales manager Carlos - finance manager I want to thank all you guys. I do my very best to not spend my hard earned money in a place where there is no professionalism or courtesy. Thanks for reminding me it still exists. Will be back!!!
They make sure you are happy!
I also need to pay a specific complement to Dante, my sales guy, and his manager, Matt. They responded fairly, cordially, reasonably, and completely to all of my questions and concerns.
First rate service
Found a car on-line through Edmunds available at this dealership. About a hundred miles away from my home, but I wanted to see and ride in the new 328d wagon and there aren't many of those available. I was really pleased with both the car and the sales people. They were helpful without being pushy and fully knowledgeable of a new model. I wish I could have done a little better on my trade in, but what I got may be all that it was worth on the wholesale market.
We offer the largest and most complete selection of new BMW cars in the three state region. Committed to providing exceptional service and exceeding our customers' needs, we constantly strive for excellence in character and quality within every aspect of our business.
We take pride in giving our customers a premium, memorable BMW buying experience. Our staff is fun, knowledgeable, professional and well trained. When you do business with us, you will not only get the best pricing but the peace of mind that you are purchasing from an establishment founded on Respect, Integrity, Great teamwork, Honesty, and Trust. Not only is that the RIGHT way, its Mr. Hendrick's way. We are proud to have earned BMW's most prestigious award, the Center of Excellence, twelve years in a row. The Center of Excellence designation is only awarded to the top 8% of dealerships in the entire nation. We take the utmost pride in ensuring sure that our customers are 100% satisfied with their entire experience.