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Rick Hendrick City Chevrolet

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Customer Reviews of Rick Hendrick City Chevrolet

4.9
Overall Rating
4.87 out of 5 stars(101)
Recommend: Yes (60) No (2)
Write a review: Sales | Service
5 out of 5 starssales Rating

Rick Hendrick City Chevrolet, totally customer focused

by JonoLov on 06/13/2024

The Sales rep "Dylan Clark" was absolutely outstanding during the whole process, He listened to the vehicle requirements/options that I had in mind for purchasing a vehicle, and he totally delivered keeping me updated (which is important to me) throughout. Dylan was extremely helpful and a real pleasure to work with; and that put me at ease and made everything so much smoother. The folks I engaged with at the Rick Hendrick's were very friendly, and the dealership itself is laid out so well. I am now totally enjoying my Trailblazer Activ with everything that I need and had asked for in a vehicle. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

101 Reviews
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5 out of 5 starssales Rating

Rick Hendrick City Chevrolet, totally customer focused

by JonoLov on 06/13/2024

The Sales rep "Dylan Clark" was absolutely outstanding during the whole process, He listened to the vehicle requirements/options that I had in mind for purchasing a vehicle, and he totally delivered keeping me updated (which is important to me) throughout. Dylan was extremely helpful and a real pleasure to work with; and that put me at ease and made everything so much smoother. The folks I engaged with at the Rick Hendrick's were very friendly, and the dealership itself is laid out so well. I am now totally enjoying my Trailblazer Activ with everything that I need and had asked for in a vehicle. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

1500 to go

by Russ H on 05/15/2024

Rick Hendrick City Chevrolet is a fantastic place to buy a vehicle. My experience there was excellent from start to finish, and I’m excited to share why. First Impressions From the moment I walked into Rick Hendrick City Chevrolet, I was impressed by the welcoming atmosphere and the cleanliness of the showroom. The environment was inviting and well-organized, making it easy to browse their wide selection of vehicles. Customer Service Experience The highlight of my visit was the exceptional customer service. Hamza, my salesperson, was particularly outstanding. He was friendly, knowledgeable, and most importantly, he didn’t push the sale on me. I appreciated that he allowed me to take my time and even walk away to think about my decision without any pressure. This level of respect for the customer’s needs is rare and commendable. Scott in the sales office was also wonderful. He was genuine and truly wanted what was best for me, which made the entire process feel comfortable and trustworthy. Their approach to customer service was professional and sincere, which significantly enhanced my buying experience. Transaction Process The negotiation and transaction process was smooth and transparent. The pricing was fair, and the team at Rick Hendrick City Chevrolet made sure I understood all my options, including financing. Scott’s assistance ensured that everything was handled efficiently, from the paperwork to the final purchase details. Overall Impression Overall, Rick Hendrick City Chevrolet did an excellent job. The combination of a great selection of vehicles, outstanding customer service from both Hamza and Scott, and a seamless transaction process made my experience highly positive. I would strongly suggest that anyone in the market for a new vehicle give Rick Hendrick City Chevrolet a chance. You won’t be disappointed! Rating 5 out of 5 stars

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

First Time Buyer Experience

by Terrilyn on 05/08/2024

This was my first time buying a car, I went in knowing what I could afford and at other dealerships the sales people would show me cars way out of my price range and couldn’t do anything to make me feel like I was being heard and understood. At Rick Hendrick City Chevrolet they listened to me and understood what I could afford. They showed me a brand new Equinox, went in depth on all the features and asked me what I was hoping for and when I told them they let me know it was something they could do! I didn’t feel like another dollar sign to them, it felt like a dealership that really wanted me to have a safer car that I could afford. Ray Farris was so amazing! He could answer any questions I had, went in depth on all the qualities of the Chevrolets I was looking at and he didn’t make me feel pressured into signing anything. Because of this experience, I will most definitely be returning because you can’t find another dealership that listens to their customers and makes them feel like they’re being heard like City Chevrolet. And if you go ask for Ray! He was the best salesman I have ever met and he will make sure your needs are being met and that you’re able to have a car that you can rely on for years to come!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

GREAT buying experience

by jserpico22 on 04/29/2024

I recently purchased a brand new Silverado from Hamza "H" at City Chevrolet. The experience was truly 5 star from the start. H and I met in the parking lot and immediately shared a laugh. Despite me giving him a hard time about some purchase and pricing considerations, he remained personable, professional and very transparent throughout the process. Even in the finance process they made me feel right at home and really like I was part of the Hendrick Family. The post purchase follow up has been spot on too. In short - they do what they say they're gonna do when they say they're gonna do it - and that's rare in today's world. I'm looking forward to the rest of the journey with this vehicle and dealership - and highly recommend both H and City Chevrolet if you're in the market for a Chevy at a VERY competitive price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great Experience

by Sara on 04/21/2024

My sales representative, Ray Farris was attentive and made buying my new vehicle a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Smooth process

by Cadey Mtz on 03/18/2024

Julio Rubio was awesome!! He made the entire process smooth and easy. He also made sure we got the truck we wanted with payments we were comfortable with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Best ever!

by Siamurri on 03/05/2024

As someone who has spent the last two months going from dealership to dealership to test drive vehicles, I have interacted with some really great dealerships and sales associates and some not so great ones. My experience at City Chevrolet and with Julio was more than I could have asked for. Julio was easy to talk to, listened to what was important to me, and came up with great ideas to get me everything I was looking for in a vehicle. Not once did I feel pressured to make a decision and he was more than willing to work with me and lay out all my options. Julio was also very knowledgeable and showed me features that other sales associates missed. My experience and interactions with everyone at City Chevrolet made my decision to purchase a new car from them easy. I can’t recommend City Chevrolet and Julio enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Superb Service

by Carmen Gonzalez on 02/28/2024

Julio Rubio is an excellent salesman. Thank you for putting me in the car of my dreams. I will be recommending you to everyone. 😊👍

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Amazing work by Julio in Chevrolet

by Les Valladolid on 02/28/2024

I dream about my new car and you make it true! Thank you Chevrolet for your service and support. Julio was the indicated person in this process. He helped and explained me everything. Thank you everything! 1000% recommend

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Sales

by jglann@knap on 02/27/2024

Ginny Quinones (commercial / fleet dept.) was amazing, delivered car to my home. Couldn't have asked for a better experience :)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Best decision

by Jeanna on 02/27/2024

Julio was the best. Super easy and a pain free process. He had my new Chevy ready to go without hours spent at the dealers. I recommend him 1000% no hassle no stress. I appreciate him!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great experience

by Austin on 02/24/2024

I had a great experience with City Chevrolet, especially with my sales advisor, Julio Rubio. I would recommend him to anyone looking for a new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

1 out of 5 starsservice Rating

Collision Center Service

by M Monroe on 02/23/2024

This was not a pleasant experience. This service should have taken two weeks vice the one month experience. I had to conduct all of the follow-ups and mediate between the dealership and the insurance company. The entire collision team with the exception of the two young ladies that answer the phone in the collision center was unsatisfactory. I give those two young ladies 5 stars, that was the only way I could contact my advisor. No emails, or phone calls returned.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

5 out of 5 starssales Rating

Very good

by Alexis on 01/20/2024

Quick service & very trustworthy. Worked with Alexis. She is very patient and answer every question to the best of her knowledge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

5 out of 5 starssales Rating

Ask for Alexis!

by Jim Abbey on 12/18/2023

Purchased a 24 suburban and my salesperson Alexis Daniels was phenomenal. I highly recommend her to anyone that’s looking for a new or preowned vehicle!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Purchase

by Ray Farris on 12/10/2023

Ray Farris was awesome, he greeted us with a smile. So patient, nice and made the process speedy. All the guys there treated us so well. Definitely recommend and will return soon to see Ray F for my next purchase.. Thanks guys you’ll were awesome!!!!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Ask for Alexis

by Renee on 10/31/2023

Worked with a salesperson, Alexis, and she was very helpful and answered any questions I had. Very polite and strongly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Thanks

by Michele Blackshaw on 10/30/2023

Alexis was a darling to work with. She has all the information so that you can make a sound decision on your vehicle of choice. That said, she presents the facts in a very kind, non-pushy manner. I think car salespersons get a bad reputation because they have such arrogance and superiority in the manner they convey their hard earned knowledge (I respect their knowledge.) However, I feel like you go to a salesperson because of their expertise. I wouldn't try to fix my electricity; I'd call an electrician! So those salespeople need to get over themselves. And as a woman of a certain age, I have been treated as not there at times in a car dealership. All the information was directed to my husband, for a car in which I would be the primary driver. Alexis asked who would be the primary driver, and as it was me, she went over all the car's details with me seated in the driver seat. Bravo Alexis!! A huge plus, she ran out into the pouring rain to recover our NC Quickpass transponder we forgot to take from our trade-in. Thank you Alexis!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

New Truck Purchase

by Brian on 10/15/2023

Bought a new Colorado yesterday, process was very smooth and easy. Alexis was very knowledgeable and helpful throughout the process. I’m very pleased with experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

New Bolt EUV purchase

by Trish on 10/10/2023

I recently purchased a new 2023 Chevy Bolt EUV from Hendricks City Chevrolet in Charlotte. My salesperson was Alexis Daniels. I stopped by the dealership one day to see if I could order a new Bolt and was lucky enough to have Alexis help me. She really was so helpful and knowledgeable about the car and did not add a whole bunch of “extras” to increase the price. She also went over all the details and functions of this new car and answered all my questions and I had a lot of them since I''ve never driven an electric before. She made what I feared would be a stressful process just a pleasure. I can’t say enough good things about her but if you need a car and want a fair honest price and excellent service Alexis Daniels is the person to help you. I hope to do future purchases with her and I can highly recommend her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

City Chevy Review

by Carly on 10/04/2023

Just got my brand new car from City Chevy and I am in love with it. Alexis Daniels was my sales person and I truly can not speak highly enough about her. She made the entire process so smooth and seem less and we are in different states! None of the local Chevy dealers were able to help me get the vehicle I really wanted and Alexis went out of her way to do so AND drove to from Charlotte to Charleston because I was unable to travel with a newborn. If that doesn’t just scream customer service I really don’t know what does. Do not hesitate to visit this dealer and give Alexis a call.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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