Ray Catena Lexus Of White Plains
Customer Reviews of Ray Catena Lexus Of White Plains
2 New Cars!
byon 03/08/2018
My wife and I were car shopping (both had expiring leases) and were excited to get something new and different. We were at Jaguar of White Plains. They were condescending, snotty and rude. We never even got to drive the car we wanted. We were fed up with shopping for the day and decided to head home. We drove by Lexus of White Plains and begrudgingly decided to try one more dealer and went in. Jasmine greeted us and was so happy and warm, we were in a better mood right away. We walked the showroom waiting for assistance and within a few minutes, Michael Bergman came over. He was funny and quickly made us forget the bad experience we had just had. We got excited again and started discussing the NX 300 F Sport which we drove that night. It was great. We met Nick (sales manager) and felt comfortable, so we went home to think about it. 2 days later we were back, test drove the IS 300 F Sport and got an irresistible deal. We leased both of them and are so glad we did. Joe did our tech setup and showed us every button in the car, he knows his stuff, and we met the service team too (hopefully just regular maintenance) that will help us. Everyone is a part of the process and we felt warm and fuzzy there. We are both glad we went in that day despite our mood, we're Team Lexus for Life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
ROTTEN Salesman
byon 05/09/2015
I drove my Lexus GS 350 AWD to trade it in for an LS 460 L AWD in Larchmont and the sales rep was very abrupt when I stated I wanted the L model not the standard wheel base. He said it is a waste of money etc. I called Prestige Lexus in NJ and they had one ready for me to pick up the very next day
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
