Atlantic Toyota

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Atlantic Toyota

4.0
Overall Rating
(14)
Recommend: Yes (11) No (3)
Write a review: Sales | Service
sales Rating

Tacoma lease

byHokiemomon 07/31/2018

From the moment we walked through the door we felt so at ease. Danny made us comfortable and listened to what we wanted and where we wanted to be with our payments. He made it happen and was so patient. Everyone made the process so easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
42 Reviews
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sales Rating

Tacoma lease

byHokiemomon 07/31/2018

From the moment we walked through the door we felt so at ease. Danny made us comfortable and listened to what we wanted and where we wanted to be with our payments. He made it happen and was so patient. Everyone made the process so easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bait and Switch Perfected

byJCalamison 05/30/2018

This dealer wrote the book on bait and switch. I emailed 3 local dealers for a 2018 C-HR. I had a legitimate offer of $280/mo. (including taking back my Scion lease and accepting the vehicle as is), but the person who emailed from Atlantic Toyota (Victoria Rivera) said they could do the same deal for $183 per mo, and they would put the deal together and I wouldn't need to wait, "the car would be ready", so I made an appointment. When I arrived the person I "had the appointment with" pushed me off to a salesperson (Shamika Luciano) who had no idea of "the deal" they offered. Her first "offer" was for $299/mo. After sitting for over 2 hours and having them inspect my Scion, I got my deal: $260/mo, 36 month lease, 12k miles per year, take back my Scion as is, and include floor mats. I was scheduled to pick the car up tomorrow and today, after I requested it, they send me the "purchase agreement" that wasn't given to me on Monday. IT WAS CHANGED. They DELETED the language I had added about taking my Scion back "as is" and the floor mats. When I called the sales manager (Mr. Lee) I was told he REFUSED to honor the deal I had signed for, and that since the dealer had never actually signed the purchase agreement they were not bound to it. The fact is that the sale manager DID agree (verbally followed by a handshake) to the terms agreed to in the dealership, in return for me increasing the lease payment from my $250 offer to $260 per month. *** STAY AWAY FROM THIS DEALERSHIP. THEY WILL SAY ANYTHING TO SELL A CAR AND ONCE A DEAL IS MADE, WILL CHANGE IT. THERE IS A VERY GOOD REASON THE REVIEWS ARE SO NEGATIVE. ***

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Smoothest purchase ever!

byJnettib28on 02/26/2018

Had a very pleasant and stress free transaction. Worked with Shamika L and Fernando.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good deal

byMark2000on 02/22/2018

I am happy with my lease deal, Adem help me get a great deal on my lease. I got more than I expected

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great service

byRomeHomeon 02/17/2018

Sal and the service team at Toyota of Massapequa is a perfect example for other businesses for customer service when purchasing a new car. They made what is unusually a stressful day into a great day. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Predatory [non-permissible content removed] Dealer

byStacy888on 02/14/2018

NEVER drive off with a vehicle the first day you see it. If you do you are being scammed BIG time! This dealership had me sign my life away and explained NOTHING about the paperwork I signed. Had I not been sooo sick with a life threatening health condition, I wouldn’t have just signed paperwork before even INSPECT or SEEING the vehicle that I awash purchasing. This dealership should have waited at LEAST 3 days to do maintenance on the vehicle & shining it up like new, but no they just wanted their commission check & to hell with the costumer. They didn’t even let m know that we had key pad in the glove compartment that locks/unlocks the vehicle. Plus, they made me sign a paper stating that they filled all fluids & topped the gas off. However, when I drove off the gas itself was less than filled. The car probably never had an oil change, fluids topped or any maintenance done. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP they do EVERYTHING ILLEGAL & PREDATORIALLY TO PUT MONEY IN THEIR HANDS...-THEY DO NOT CARE AT ALL ABOUT THEIR CUSTOMER! PLEASE don’t make the same mistake I did.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Service call

byRivkaleah831on 02/14/2018

Benny Mak, my advisor for my service call is super. He went over everything that was checked on my car and even went over how to lower the back row in my mini van. The service people did a great job too. Thanx again to Benny Mak!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great costumer service

byCedeb63on 02/12/2018

Jonathan was really hard working and nice, greatest employee from the dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A4 sale from Miguel Rivera

byWonderwomanon 02/10/2018

From the 1st phone call with Miguel till the completion of the sale he was outstanding! As with any business transaction you have to deal with many people. Honestly I didn’t think the finance team, Mike as the ultimate closer, would be as accommodating but they did all they could to close the deal and make me happy. Go see Miguel Rivera he certainly is a car enthusiast and you’ll have a great experience. To close your deal Mike will make it happen. Just be clear what you want and your numbers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Nice work

byScionXD13on 02/06/2018

The guy who helped me, Mike, was very nice. He knew what he was talking about and didn’t BS me one bit as far as prices or parts which I appreciated a lot. My car was serviced quickly and efficiently

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

I love my new car

byGcalvaccaon 01/31/2018

I leased my new Toyota CHR from Atlantic Toyota in August and I love it! Not only that I loved the experience. Dania was very professional , and helped me get my monthly payment where I wanted it. She greeted us the second we stepped out of my car into the parking a lot, and made the entire experience enjoyable and effortless. I would definitely recommend Atlantic Toyota to anyone looking for a new car, and I would definitely recommend asking for Dania when you get there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New 4-Runner

byKbonzo1223on 01/28/2018

Very pleasant salesman and sales/financing crew. Determined to help you get the vehicle you want.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jaybees review

bySgtjaybeeon 01/28/2018

The process was a little long they should come up with a shorter process or have sandwiches and a tv to entertain you while you or waiting other than that the workers were very pleasant and treated us well

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unreputable horrible unprofessional and disreputable dealership

byMrmet70on 06/20/2017

They're extremely pushy. They did not explain the car to me. They did not explain the lease agreement to me. They only wanted me to sign the lease. They did not bring the car around to me. The gas was on empty. The fluids were not filled up. They threw the papers at us. The tires had to much pressure in them. One of the tires was missing a cap.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

No follow up

byfrankb01on 12/13/2015

I just bought a Tundra, however no reply to my several inquire emails I will think twice before going to this dealer!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service

byCesar319on 12/03/2015

Efficient, fast & friendly service. Wayne was great. I will definitely be coming back. This was my first visit and surely not the last

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales manager is [non-permissible content removed]

byliny798on 09/08/2015

We got quotes from different dealers and the other dealers sold out. Atlantic Toyota got the car. First they wouldn't match other offers, so I said that's fine, we just look somewhere else. The sales person was polite and professional. She was trying to get us to stay, went back to get her boss. He had an attitude and rude. We got out before my husband lost his temper. I would not recommend anyone and feel sorry for the people working under him. I recommend Sunrise Toyota at Oakdale.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

DO NOT USE

byMJ43on 01/10/2015

When a service advisers number one priority is to make sure you rate him 100% on the satisfaction survey, that's a problem. When you explain TWICE why you have not done so, and your problems aren't even acknowledged or corrected.....that's a bigger problem. When service adviser Wayne Weinstein calls your personal cell phone, cursing at you and telling you to, "Not come to MY shop again", that should be enough of a clue to not do business with them. Besides the fact that they continually demand you do excessively outlandish repairs, I now feel that the nail found in my tire is more than just a coincidence.....seeing as how another reviewer here had the EXACT same problem.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Will not use these [non-permissible content removed] anymore

bymrjuggyon 04/26/2014

three times I have gone there and suddenly they discover a nail in my tire and the light is on (was not on when I pulled in). Then they can't fix and I need an expensive new tire (my guy in town fixed it each time for $10), every visit is hundreds of dollars in up-selling for "needed work" (my butt) when all you want is simply maintenance. The service folks are really nasty too.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

bait and switch

byMrJuggyon 04/26/2014

These guys totally screwed me over. I negotiated the purchase of a Rav-4 and was to come back the next day to pick it up. When I got there, they said "oh, no, not that one (the one on the showroom floor that had all sorts of extras) but this one outside (without the extras) despite me jotting down serial number and such from the showroom one. We had one hell of a nasty fight. They were totally sleazy and then got even meaner when I would not buy an extended warranty. I tell everyone about my experience and I know several folks who have not gone there after hearing my story.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Best used car experience I have ever had

byNotPutTogetheron 03/07/2014

came to this store after reading some reviews online and I braced myself for the worst. Not because of this dealership in particular, but because I just dont trust any dealership. I meet Orddey I. and he changed my mind about everything.. He gave me a test drive in a 2012 Toyota Avalon and was never pushing in making me buy anything. I felt very confortable in how he treated me. After working out a price he introduced me to his boss, Frank P. who did all the paperwork. He was very professional and humerous in his approach to the whole sale. He was truly a pleasure to deal with. I recommend Frank and Orddey to anyone who is in need of a used Toyota and I can guarnaty you that they will treat you the same way they treated me. I will never hesitate to return to Atlantic in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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