Awarded 2018

Bill Rapp Superstore

Awarded 2018
Today 09:00 AM - 08:00 PM
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Bill Rapp Superstore

4.8
Overall Rating
(53)
Recommend: Yes (50) No (3)
Write a review: Sales | Service
sales Rating

Subaru sales & service

bychocoholicon 11/02/2018

I am on my 4th. Subaru. I don't even consider any other cars. I get everything I need a a price I can afford. Sales people treat me fantastic & the service dept. is the best. Car gets in when I want comes back in reasonable time & it's always washed. I have never had a problem with anything. As far as I am concerned an agency doesn't come any better than Bill Rapp & I don't buy their expensive car, I get the bottom of the line as it's all I need, but I'm treated like I was buying the top of the line. That's rare these days. I can't say enough about them. I will get car number 5 next year. I feel safe in the bad weather. Great car, Great agency.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
68 Reviews
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sales Rating

Subaru sales & service

bychocoholicon 11/02/2018

I am on my 4th. Subaru. I don't even consider any other cars. I get everything I need a a price I can afford. Sales people treat me fantastic & the service dept. is the best. Car gets in when I want comes back in reasonable time & it's always washed. I have never had a problem with anything. As far as I am concerned an agency doesn't come any better than Bill Rapp & I don't buy their expensive car, I get the bottom of the line as it's all I need, but I'm treated like I was buying the top of the line. That's rare these days. I can't say enough about them. I will get car number 5 next year. I feel safe in the bad weather. Great car, Great agency.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byJules123on 10/15/2018

I brought my car in for an inspection and oil change. I also had them look at my drivers side window as it was squealing when opened when it rained. They took care of this very promptly. Thank you

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience buying a car

byMike13367on 09/05/2018

They know how to treat you well and value you as a customer. Even when they made a mistake they did everything to make it right and go beyond what was needed, that is what great customer service is. Recommend the dealer and Jesse Vincent as a salesperson.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jeff Ostrander was great!

byWill_F_Albanyon 08/25/2018

Jeff Ostrander was attentive, professional, and great to work with. I purchased vehicle over the internet and traveled to pick it up. Process was seamless and when I picked up the vehicle he got me in and out.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

See Jesse and Garth!!

bytcmeyer28on 08/14/2018

From the second I stepped through the door, Jesse made me feel like family. Garth was able to explain every detail about warranty coverage and made decision making very easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love this dealership

byKellster1on 07/20/2018

In my life I have never felt so good buying a suv. Absolutely no pressure involved in anything. The staff Was friendly courteous and organized. Sam C was very knowledgeable showed us more than Subaru, even though that’s what we went with. Everyone we came in contact with was amazing! Thanks again Bill Rapp Subaru

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Accomodating

bylinky12on 07/02/2018

Car was brought to my home so that my disabled mother could make sure she was able to get in and out of the car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick service

byLinky12on 07/02/2018

Fast service with great waiting area or shuttle option.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Body Work

byMarty307on 06/22/2018

Craig was terrific. My car was finished in lesss time than estimated at a cost below the estimate. The car was detailed at no cost to me. A very good experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great place to buy a Truck!

byJoel2018on 06/11/2018

I was in the market for a new GMC Sierra and I shopped a couple dealerships and then made Bill Rapp my last stop, and I'm glad I did. They made me feel very welcome and made the negotiation process very simple, and in the end offered me the best deal on my trade. The sales manager Keith took the extra time to make sure I understood what all the dealer and GMC incentives were to ensure I was receiving the best overall deal. When I picked up my new truck Alex was very attentive and went over all of the truck features. The vehicle was very well detailed and looked great – at that point I knew everyone who takes part in prepping the new vehicles took extra care to make sure it was done right. Alex introduced me to his team members in the service, parts and body shop to make sure I knew they were there to serve me after the sale. This was quite frankly the best car/truck buying experience I have ever had. Many thanks to the team at Bill Rapp GMC!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!!

byJaneyridon 05/31/2018

Customer Service is impeccable, wouldn’t go anywhere else. From the service technician to my salesman, Russ Lee, they call me by name and treat me like I am their only customer and one of the family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick and Fair

byambyr03on 04/24/2018

I brought my recently (2 weeks ago) purchased used vehicle in because the check tire pressure light was on. The service center was clean, the personnel were polite and quick, the shuttle service was convenient, and in the end the problem was fixed at no cost to me with a courtesy check-over and a coupon for $5 off my next service visit. Just what I expected rom a dealer with a terrific reputation!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

They live up to their reputation!

byAmbyr03on 04/24/2018

The Bill Rapp dealership has been around for decades, and have long had a great reputation. I chose to go there based on current reviews and the online inventory, and was well satisfied with the result. From the excellent salesman who took time to find out what I could afford first and then followed through every step of the way, to the finance department guy who went to extraordinary lengths to put together a great package for me, I was treated courteously and at the end drove away in a car that makes me completely happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant surprise !!

bylieam91on 04/14/2018

We purchased a 2018 Forester from Bill Rapp in Syracuse. We traveled an hour because we heard positive things about them. Our intention was too purchase a used Forester. The staff from the sales person to the service person were great. We purchased the 2018 because the deal was great. We waited until we had to use their service to write this review . Great company to do business with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great treatment of buyers, before, during and after purchase.

byDogsBuySubaruson 03/28/2018

After having experience at several car dealerships over the years, I have to say the Bill Rapp experience was one of only two positive ones we’ve ever had. Everyone we dealt with there was very professional. We dealt with the internet contact, our sales rep, Brian Millback, the finance manager and, eventually, the service Dept. They gave us lots of information but no high pressure sell. The negotiation process was respectful and we still feel ok with the deal. When we had issues with the breaking system after driving it a bit the service dept. was great to deal with too. They recognized the problem and repaired it with no reluctance whatsoever. Overall, a very positive experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love Bill Rapp Subaru

byMdlewison 03/20/2018

This is my third purchase of a Subaru from this dealership. The sales and customer service is the best. Everyone is friendly and helpful. Additionally the waiting area is comfortable and refreshments, snacks, wifi and tv are provided!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent buying experience

bySubarukarenon 03/14/2018

The sales department took the time to work with my wife . This was our third Outback and my wife wanted to purchase it with options she was interested in. The sales representative worked with us with no pressure and answered all questions. We did take time to select the color and trim level. All responses were directed to my wife and she was thrilled to be treated in this matter. Every one of my wife's questions were addressed, The sales representative made recommendations. We test drove various trim levels and my wife made an informed selection. This experience was fun.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unsatisfied customer

bywhend27550on 03/13/2018

We will not return to this dealer. We brought our car in for an oil change and to investigate a warning light telling us that Side detection not working. This is the 2nd time in 2 years this has happened. We have 49,400 miles on the vehicle and after a charge of over $100 to detect the problem we already knew, we were quoted a price of over $800 to fix the issue. This was our first and last GM product, although until today we were thinking about buying a new GMC

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Collision Department

bylaciaramon 03/08/2018

My repair was done perfectly in a single day. Cost was reasonable. They washed the car inside and out! Friendliest people ever!

  • Recommend this dealer? Yes
service Rating

Matt in the service department

bykspalsburyon 03/05/2018

The service department here is truly exceptional. Matt Volino, the service adviser went out of his way to make sure I had a great experience. The waiting lounge is so comfy with nice chairs a tv and not to mention coffee and doughnuts! I will always recommend Bill Rapp for service needs!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Flat tire and oil change

byMarkiebon 02/16/2018

Replaced flat tire because of damage from a pothole covered under road hazard ! Oil change and everything that goes with it. Made an appointment 2 days before no waiting prompt service , all in all great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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