Awarded 2018

Bill Rapp Superstore

Awarded 2018
Today 09:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Bill Rapp Superstore

4.8
Overall Rating
(54)
Recommend: Yes (51) No (3)
Write a review: Sales | Service
sales Rating

Great place to buy a Truck!

by Joel2018 on 06/11/2018

I was in the market for a new GMC Sierra and I shopped a couple dealerships and then made Bill Rapp my last stop, and I'm glad I did. They made me feel very welcome and made the negotiation process very simple, and in the end offered me the best deal on my trade. The sales manager Keith took the extra time to make sure I understood what all the dealer and GMC incentives were to ensure I was receiving the best overall deal. When I picked up my new truck Alex was very attentive and went over all of the truck features. The vehicle was very well detailed and looked great – at that point I knew everyone who takes part in prepping the new vehicles took extra care to make sure it was done right. Alex introduced me to his team members in the service, parts and body shop to make sure I knew they were there to serve me after the sale. This was quite frankly the best car/truck buying experience I have ever had. Many thanks to the team at Bill Rapp GMC!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
59 Reviews
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sales Rating

Great place to buy a Truck!

by Joel2018 on 06/11/2018

I was in the market for a new GMC Sierra and I shopped a couple dealerships and then made Bill Rapp my last stop, and I'm glad I did. They made me feel very welcome and made the negotiation process very simple, and in the end offered me the best deal on my trade. The sales manager Keith took the extra time to make sure I understood what all the dealer and GMC incentives were to ensure I was receiving the best overall deal. When I picked up my new truck Alex was very attentive and went over all of the truck features. The vehicle was very well detailed and looked great – at that point I knew everyone who takes part in prepping the new vehicles took extra care to make sure it was done right. Alex introduced me to his team members in the service, parts and body shop to make sure I knew they were there to serve me after the sale. This was quite frankly the best car/truck buying experience I have ever had. Many thanks to the team at Bill Rapp GMC!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!!

by Janeyrid on 05/31/2018

Customer Service is impeccable, wouldn’t go anywhere else. From the service technician to my salesman, Russ Lee, they call me by name and treat me like I am their only customer and one of the family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick and Fair

by ambyr03 on 04/24/2018

I brought my recently (2 weeks ago) purchased used vehicle in because the check tire pressure light was on. The service center was clean, the personnel were polite and quick, the shuttle service was convenient, and in the end the problem was fixed at no cost to me with a courtesy check-over and a coupon for $5 off my next service visit. Just what I expected rom a dealer with a terrific reputation!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

They live up to their reputation!

by Ambyr03 on 04/24/2018

The Bill Rapp dealership has been around for decades, and have long had a great reputation. I chose to go there based on current reviews and the online inventory, and was well satisfied with the result. From the excellent salesman who took time to find out what I could afford first and then followed through every step of the way, to the finance department guy who went to extraordinary lengths to put together a great package for me, I was treated courteously and at the end drove away in a car that makes me completely happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant surprise !!

by lieam91 on 04/14/2018

We purchased a 2018 Forester from Bill Rapp in Syracuse. We traveled an hour because we heard positive things about them. Our intention was too purchase a used Forester. The staff from the sales person to the service person were great. We purchased the 2018 because the deal was great. We waited until we had to use their service to write this review . Great company to do business with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great treatment of buyers, before, during and after purchase.

by DogsBuySubarus on 03/28/2018

After having experience at several car dealerships over the years, I have to say the Bill Rapp experience was one of only two positive ones we’ve ever had. Everyone we dealt with there was very professional. We dealt with the internet contact, our sales rep, Brian Millback, the finance manager and, eventually, the service Dept. They gave us lots of information but no high pressure sell. The negotiation process was respectful and we still feel ok with the deal. When we had issues with the breaking system after driving it a bit the service dept. was great to deal with too. They recognized the problem and repaired it with no reluctance whatsoever. Overall, a very positive experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love Bill Rapp Subaru

by Mdlewis on 03/20/2018

This is my third purchase of a Subaru from this dealership. The sales and customer service is the best. Everyone is friendly and helpful. Additionally the waiting area is comfortable and refreshments, snacks, wifi and tv are provided!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent buying experience

by Subarukaren on 03/14/2018

The sales department took the time to work with my wife . This was our third Outback and my wife wanted to purchase it with options she was interested in. The sales representative worked with us with no pressure and answered all questions. We did take time to select the color and trim level. All responses were directed to my wife and she was thrilled to be treated in this matter. Every one of my wife's questions were addressed, The sales representative made recommendations. We test drove various trim levels and my wife made an informed selection. This experience was fun.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unsatisfied customer

by whend27550 on 03/13/2018

We will not return to this dealer. We brought our car in for an oil change and to investigate a warning light telling us that Side detection not working. This is the 2nd time in 2 years this has happened. We have 49,400 miles on the vehicle and after a charge of over $100 to detect the problem we already knew, we were quoted a price of over $800 to fix the issue. This was our first and last GM product, although until today we were thinking about buying a new GMC

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Collision Department

by laciaram on 03/08/2018

My repair was done perfectly in a single day. Cost was reasonable. They washed the car inside and out! Friendliest people ever!

  • Recommend this dealer? Yes
service Rating

Matt in the service department

by kspalsbury on 03/05/2018

The service department here is truly exceptional. Matt Volino, the service adviser went out of his way to make sure I had a great experience. The waiting lounge is so comfy with nice chairs a tv and not to mention coffee and doughnuts! I will always recommend Bill Rapp for service needs!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Flat tire and oil change

by Markieb on 02/16/2018

Replaced flat tire because of damage from a pothole covered under road hazard ! Oil change and everything that goes with it. Made an appointment 2 days before no waiting prompt service , all in all great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thankful Mom and 17yr old

by UpstateRN on 02/03/2018

Nothing but good things to say about the Bill Rapp Superstore Family. (Julio our sales rep, Randy the Manager and Greg the finance guy) we ended up purchasing our sons first car here and myself a car since we were coming out of a lease. . They worked with us to get to the price point we could afford. And we couldn’t be happier. We will be back and have already recommended them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

efficient

by forester1111 on 01/29/2018

I was pleased with the ease of the service and i was in and out in a very short time. The employees were kind and pleasant.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great Place to Buy a Vehicle, and have them serviced.

by Satisified on 01/23/2018

As I've said before, I've purchased my last 8 vehicles from BillRapp, and had them serviced there. They are friendly, fast, and efficient.

  • Recommend this dealer? Yes
sales Rating

Great experience

by bbeck19 on 12/19/2017

I recently purchased a Subaru Legacy. The buying (and trade-in) process was quick and easy. Michael Zagha was my sales consultant and provided excellent communication/customer service from beginning to end. I will definitely buy from Bill Rapp in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great buying experience

by PaulaDRN on 12/16/2017

We have purchased many vehicles from many dealerships over the years, and this was absolutely the BEST experience we have ever had. No pressure. Friendly, helpful, PROFESSIONAL staff. Definitely have earned our loyalty.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service, Amazing Staff!

by Nikoli89 on 12/14/2017

One of the best dealerships I’ve ever visited and done business with! Professional and friendly! Frank is probably the absolute best car salesman I’ve ever encountered. He made everything quick and easy! I just bought a vehicle from them and couldn’t be happier! I will absolutely be purchasing my next vehicle from Bill Rapp Subaru! Won’t go anywhere els! Also will be getting ALL my future maintenance done there!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love driving my outback!

by Janinecap on 12/11/2017

This is my second car from Bill Rapp Subaru. My first car was an Impreza and my second is my current Outback. I must say, I have never loved driving a car more than the Outback. I feel safe, comfortable, and happy behind the wheel of my car. The service is top notch. The sale could not have been easier. Julie Moore took all my worries out of buying a car, the Service at Bill Rapp has exceeded my expectations, thank you Julie.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First Service on new vehicle

by cantodivo on 12/10/2017

I am totally satisfied with the treatment for the car and myself. Jeremy was incredibly kind and informative. The work was totally covered including a tire rotation, oil change, and liquids check. It could easily have been a charge on any of this. The work was very fast too.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

How to BUY a new car!

by Forrester3 on 12/07/2017

I purchased (my 4th Subaru overall & certainly NOT my last) a 2017 Imprezza from BILL Rapp Subaru last week for my wife. The entire sales process (from finding the correct car through my incredible rep Julie Moore to the test drive followed by an agreeable purchase process & finally picking up the car sooner than expected) was both very comfortable & efficient thanks to the Bill Rapp Subaru family. I have always gone there for either a new car purchase and/or ALL my service work and won't be changing anytime soon. I have discovered the "right" dealership for all of my auto business & would 100%+ recommend Bill Rapp to anyone who would ask me "where did you get that nice car?" You cannot go wrong!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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