BMW of the Hudson Valley

by jhill6 on 12/31/2013

I purchased a vehicle and in less than four months I needed to replace the water pump. I paid full price for the car and in return expected a vehicle that did not have issues. I was told by my mechanic and the dealer's service department that this issue had been around for some time. Not only could I not get a prompt call back when I brought this to the attention of the sales manager; but when I finally did receive a call he rattled off the state of NY laws on used cars and rambled unintelligibly stating there was nothing he could do. Well, what you have done is lost a customer. And without customers, there is no business. You have also damaged the reputation of your establishment. Long term client relationships pay off a whole lot more than any small monetary inconvenience when it was clearly BMW of Hudson Valley's fault for missing the "issue" with my car initially.

Read more

by e350_estate on 09/01/2010

I was involved with BMW HV on a lease of a 135i. They committed out and out consumer fraud by not properly clearing the lease with BMW Finacial. A red flag was raised with BMW Financial. I called the dealership multiple times. The sales staff would not pick up when I called. My emails and voicemails were never returned. The owner of the dealership was openly hostile and rude. I ultimately reported them to BMW North America, BMW Financial and the New York State Attorney Generals office. The NYS Attorney General office took my complaint of consumer fraud seriuosly. BMW North America tried intercede on my behalf, but with little positive effect on the dealership's behavior. I was released from the lease only after the Office of the NYS Attoney General was involved. I will never buy or lease a BMW again.

Read more