DELLA Honda of Plattsburgh

by ShellyDenise73 on 03/17/2018

I have recently purchased a vehicle from Della Honda and I would never do business with them again and I urge anyone who is considering going to this dealership to look away before you end up regretting it as much as I do. I traveled hours to their dealership based on what I was told by there sales rep on the phone and was told the car was never driven in the snow and was a garaged kept vehicle. The vehicle I regretfully purchased has less then 30,000 miles on it. Everything looked great on paper until the lies started shedding light. In the owners manual in the vehicle it showed the car was indeed driven in the snow something there maintenance people should have seen or at least been honest about. Not only that but there are numerous of spots on the vehicle that was hidden under all that shine and gloss they do that shows rust spots bubbling under the paint. This car is not in the shape they stated it was in. So what did they do about it, nothing but insult any attempts I tried to make the situation a win/win for both parties including paying for every mile I put on the car to drive it home and back to there dealership since I hadn't driven it since I got it home and brought into the garage and seen the "proof in the pudding" as one would say. I also offered to pay all the processing fees to return this vehicle back to them. They said NO but I could bring it back and they would use the trade in value of the car towards another car on their lot! Trade in value!! Are you kidding me! Fool me once, shame on you, fool me twice, shame on me. So needless to say I am stuck paying for a vehicle thats going to cost me thousands of dollars to repair and thats just the body work thats not including whats going on with the noises I hear every time I steer the car to the left and right! Stay away from Della Honda and save yourself money and aggravation. If anyone from Della Honda tries to discredit this review, keep in mind that I have proof of every email correspondence and lots of pictures to back this up.

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by kylercl on 09/14/2017

DO NOT BUY FROM DELLA! Let me explain... I went to Della on a Monday with a vehicle picked out. I showed up to the dealership, checkbook and title for trade-in in hand. I was the eager buyer you're not supposed to be. For a trade-in which Kelly Blue Book valued at $10,000, I was offered $7200. I fully understand that rarely, if ever, are you going to get what KBB rates your vehicle. I attempted to negotiate but the manager, Terry, refused to budge, only upping is offer to $7500, which was insulting. I caught Terry in a couple lies: (1) He said they wouldn't be able to sell my vehicle because of the high mileage (85,000), when in fact he has similar vehicles on the lot with significantly higher mileage (100,000+), and (2) He said my car would not go for much more than $7500 at auction but could not produce one single piece of evidence to support that claim. Because the salesman Mike was actually kind and helpful, I phoned back the next day and worked out a tentative deal for a different vehicle. I showed up to inspect the vehicle and was surprised to find it had what I considered flaws: (1) Dents and scratches to front bumper and rear bumper (2) interior upholstery stairs (3) Corroded / rusted sliding door (4) Interior defects to cup holder , and (5) and significant tire wear (6/32) in rear tires. This vehicle was price higher than the KBB average and I asked for some play in the price. Mark and Terry bother refused to budge on the sales price by a single penny, but magically were able to offer $8500 for my trade. They refused to throw in all weather matts instead or even rear ties. Nothing. No negotiating in good faith. Only no's. I am a foster parent and because my family is expecting another baby in our family from foster care, we needed a van immediately; Terry and Mark knew this and exploited my situation, no doubt. Della Honda is the only Honda dealership within hours, and because of the lack of competition, they're able to squeeze their customers and not negotiate in good faith. I have purchased multiple cars, mainly Subaru's, and have never left with a new vehicle feeling so disgusted If there was any way I could have waited I would have but again, desperate for van to hold my growing family, I was forced to make a preposterously bad deal. I will never return to this dealership for anything. Not only will I not recommend it to anyone, I am going it make an effort to post this negative review on as many sites as possible and spread the word about their shady business practices. Mark and Terry should be ashamed of themselves and the dealership they represent.

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