Today 9:00 AM - 8:00 PM
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Sunday
closed
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Mercedes-Benz Manhattan

3.5
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

promises unfulfilled

byFloridaMikeon 01/01/2018

Recently bought my 12th car a E-300 from this dealer. We had to settle for a color we didn't want because our salesperson told us we would not have it by Thanksgiving, a full 10 weeks away from the ordering date.. Not only did we not have our car by Thanksgiving, it was almost three full weeks late, causing us to rent a car to wait for ours. Management was rather unsympathetic about it and would not give reasons for the delay. To make matters worse, they just dropped the car off at our Florida location without even telling us it was there or allowing us to inspect it for travel damage. I think they need to get their "act" together. Too many errors for a Company store. Because of this experience combined with others over the years has made me a future non-customer from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
11 Reviews
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service Rating

good service

byfloridamike1on 01/01/2018

The service department is very customer orientated, if you need to wait for something minor, their waiting area is clean and friendly. They even have a pick up and droop off service that really saves time if you don't need you car for a day or so.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

promises unfulfilled

byFloridaMikeon 01/01/2018

Recently bought my 12th car a E-300 from this dealer. We had to settle for a color we didn't want because our salesperson told us we would not have it by Thanksgiving, a full 10 weeks away from the ordering date.. Not only did we not have our car by Thanksgiving, it was almost three full weeks late, causing us to rent a car to wait for ours. Management was rather unsympathetic about it and would not give reasons for the delay. To make matters worse, they just dropped the car off at our Florida location without even telling us it was there or allowing us to inspect it for travel damage. I think they need to get their "act" together. Too many errors for a Company store. Because of this experience combined with others over the years has made me a future non-customer from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

THE BEST!!!

byMercedesMike11on 03/23/2016

I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I’m impressed with the ease of getting into my new favorite car! I have been a BMW enthusiast for a long time and made it clear to him that I was only there to look at their new models before I signed on my next one. Not only did he answer all my questions but he also put to doubt all my concerns I had in making the switch to the Mercedes Family. I’m glad you did Johnny, you were right. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

"Not a typical "car dealer" experience"

byEKeyserNYCon 03/08/2016

MB was the first stop during a day of looking at autos. I walked into the MB showroom and was introduced to Justin Cornelison. From the beginning of the interaction, he listened to my auto needs and made suggestions (that either increased or decreased the price of the car) based on his opinion of "need". No pressure to agree with his opinion, but very knowledgeable about the usability and utility to me of the options that were available. When sitting down to discuss price, the process was simple and was presented in a way that was easy to comprehend. After visiting the typical MB competitors that day, the initial price offered by Justin for the vehicle was much better than the competition (all of which came down to the MB offer after discussing the presented offer for some time...initial offers at the competitors were ~50% higher than MB). Justin is easy to work with and even after the sale has been extremely responsive to any follow-up questions. The remainder of the team, especially Greg Gazzola, the gentleman responsible for orienting me with all of the cars options, was extremely thorough in the initial discussion, and has also been very responsive with follow-up questions. These guys are fantastic and I would recommend working with them to purchase a MB.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stay Away from Mercedes-Benz of Manhattan, and 2015 GL450!

byGene000on 05/04/2015

Strongly advise NOT to shop at Mercedes-Benz Manhattan. Brand new GL450 broke down very first time driving it. They sold me a real lemon. Then I was lied to over and over again about the status of its repair. The original 8 day time frame they provided came and went. Then I was told it was fixed, but couldn't pick up yet since they needed a Mercedes employee to test drive the car by taking it home with them at night (huh?!). Then I was told it would be ready for pick-up the next day. Over the following day I was told by several different people the car was actually not fixed, and they couldn't provide me a new status update yet, but I should keep trying back. After that, each time I called it was like everyone had the same script: the person that has an update (different person every call) is with another customer so will have to call me back. Over and over again - no call backs & no updates. So then I went back to my salesman for help. After three days of sending him emails without any reply, I finally escalated to his sales manager... who informed me the salesman has left to go work for another dealership. So the salesman that just sold us a new car that broke down on its first drive no longer works for the dealership?! At that point, I requested a refund, only to be told that because of the couple of weeks that elapsed (while the car was in their garage supposedly being fixed), a refund is no longer possible! Current status: no car, no refund, and no idea what happens next? STAY AWAY FROM MERCEDES-BENZ of MANHATTAN!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

They want me to pay for their mistakes-make up

byalexamirsalehon 04/08/2015

I had a bad experience here, but they made up for it fairly. Made a big difference, I would go from avoiding them to certainly giving them another chance. Rating it a "3" because it's the average of the "1" I would get for my initial experience and "5" I would give the effort to make up for it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Terrible Service Department

byStephaneIon 02/11/2015

Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again...

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Bought 2012 E350 4W,11/14/14

bystemagson 11/14/2014

I was lucky enough to be placed in the hands of a true Gentleman,Daniel Johnson,who went through many hoops to make me feel cared for a comfortable with this deal.I brought them a 2010 E and they took it,,cleared anything I owed on it and got me a low finance rate,,saving me money on a newer car with more options. Brilliant. From start to finish,the impressive dealership facility,the kind and helpful staff and the entire experience was topnotch. These folks have a customer for life,,,this is my 3rd MB.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love my 2014 ML 350

bySlavMan1on 04/28/2014

This is the third ML I brought or leased from Manhattan Mercedes-Benz. Love the car and love the service at the dealership. My sales person John H is all heart. He gave me a sweatHART lease deal that I could not refuse. I highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Remarkable experience with Neal E.

bystewarth1on 01/31/2013

I am the head of customer service department and Relationship Manager for a Fortune 500 Company. I know what it takes to truly provide a remarkable experience for a customer. Neal E. is an employee any company would feel proud to have working for them. My husband and I both agree that he is the kind of person who should be noticed and never taken for granted.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

karawara

bykarawaraon 09/07/2009

I have used this dealer for service for several years. On several occasions, they fixed what was broken, but returned the car with a different unrelated problem. If this happened only once, I would say it was an unfortunate coincidence. But I recently had this experience 3 times in a row, with repairs costing several thousand dollars. One of the incidents involved the installation of a fuel filter, which turned out to be faulty so the car would not start properly. The car was delivered to my garage, so it is inconceivable that the repairman did not know that the car didn't work properly. It was only after I complained several times to the dealership manager and threatened to dispute the charges on my credit cards and report the dealership to the Department of Consumer Affairs that the car was repaired properly. I expect better and more honest service from a dealer with Mercedes' reputation.

  • Recommend this dealer? No
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about our dealership

Mercedes-Benz Manhattan is your premier Mercedes-Benz dealership, proudly located in New York City. We are the only Mercedes-Benz dealership in the United States owned and directly operated by Mercedes-Benz. We offer our New York customers a large selection of new and pre-owned Mercedes-Benz. Our dedicated sales professionals strive to find each customer the perfect Mercedes-Benz model to fit their lifestyle. Whether you are a New York City or Manhattan resident, stop by to experience the apex of comfort, style, luxury, and service at Mercedes-Benz Manhattan. We are conveniently located at 770 11th Avenue in New York City, NY.

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Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Rental Car Service Onsite
Cable Television