I had a great experience
Ever since I was 12 years old I had always wanted to have a Jeep Wrangler. Growing up in Colombia, a Wrangler (they called it Willys) was the best truck any one can own. Thanks to Nathan Rojas and Tim Kurk at Manhattan Jeep Chrysler Dodge they were able to make that dream of mine come true. Nathan Royals was our salesperson. My wife and I were both interested in two different types of wrangles. I wanted an aggressive looking car, she wanted something more stylish with a comfortable interior. Mr.Rojas patiently took us around to two different lots showing us different Wranglers. We finally found the perfect truck that met myself and my wifes needs and wants. He let us test drive the car back to the sales lot and we came to a reasonable price. Thats when Tim Kurk came into the picture. Mr. Kurk was our financial guy. He explained to us what routes he was taking to get us the Jeep we wanted at the price we agreed on. Unfortunately we were unable to take the Jeep home that same day. He explained since this is our first vehicle purchase, some banks would not honor our monthly price. Mr.Kurk pulled through and was able to find a bank that honored our agreed price. After four days we were able to drive back home in our new wrangler, my dream car. I was concerned if I would have problems getting the vehicles registration as many reviews said that they had issues with that. This is the reason why I waited a month to write a review. I got the registration mailed home without any issues. Thats why I give it a five star review
I purchased my first car from Jeep of Manhattan on June 3rd. I have had the worst experience anyone should EVER have with purchasing a car since then. Let me explain...my first dealer given temporary registration expired after the allotted 30 days, my vehicle was also towed the same day it expired. I was unable to get my car out of the impound because irresponsible Jeep of Manhattan told me their ENTIRE DMV Department was "out". I ended up going to the dealership and after hours of debate, was given a SECOND temporary registration. Fast forward to month two...another temp registration has expired and still no official registration mailed to me. I, again, went into the showroom and after much arguing and frustration, was given yet another temporary registration. Now, here is where it gets really bad, MONTH THREE and still NO official registration. I make several calls and find out that not only has my vehicle NEVER been registered but my plates are still registered to the dealer! My car doesn't even legally belong to me after three months. I have called the DMV, complained to the BBB and contacted the Bank to make a formal complaint and no one can help me out of this nightmare. At this point, I just want them to buy the car back, I want NOTHING to do with them. Worst car dealership ever, I don't know how they are even operating with a DMV department working like this. STAY FAR AWAY FROM THIS PLACE!!!
NEW 2017 JEEP is really a used jeep
I purchased a new 2017 wrangler gave 5 k dep. returned a week later with $25 k and found a buyers guide sticker on my new 2017 jeep which means used jeep I was told it was new from 2 mngrs.Vincent and the owner Jeffrey Monninger finally after 3 conversation Jeffrey Monninger admitted it was " Like New " The plan was to get my cash and hope I wouldn't realize I was tricked until the title arrived 3 weeks later and it was too late completely criminal illegal Scam
At best misleading at worst [non-permissible content removed].
Ralph R. kept me on the hook for 2 months assuring me he could get the car I wanted at the price we agreed to. I have all his emails in writing to attest to this. After more than a month of waiting to find the car he said he could get me in a week I'd have to order it. I said ok I've waited this long - lets do it. "At the same price and specs as we agreed to right Ralph"? "Yes said Ralph" (I have this in writing). Then after another few weeks of waiting for the car I had ordered he told me the price was $3K more! At this point and all this time later I had lost all trust in Ralph and the dealership. He was gaming me the whole time. At best he made promises he was not authorized to make (although he made about 5-7 trips back and forth to his "boss"), and at worst he intentionally lied to me. It was all gamesmanship to wear me down. I asked for my deposit back and walked away from this dishonest dealership. Terrible experience.
Classic Bait and Switch - Run the Other Direction!
My buddy and I had a handshake deal with GABE on a new 2016 Grand Cherokee Limited 4WD for $369/month and $3,000 down. They put the deal on paper and he signed. They then claimed that the bank couldn't provide a lease (despite a 790 credit score). Said all they could do was $399 a month. These guys are [non-permissible content removed] and I would not recommend them to someone unless I really really hated them.
Great Buying Experience
Just turned back my lease Jeep for a new one. Neil Iton was my salesman for both. What a great buying experience once again. Professional came in with a price that was lower than what I had been expecting. The contract signing was smooth and not pressured for any add-ons or extended warranties. Dan was great. I would highly recommend the dealership.
STAY AWAY FROM THIS PLACE
Worst experience I ever had buying a car. They disrespected my time and lied to me twice. First a manager named Mark lied about a non-existant "end of the year special deal" which then they negated; and then they lied again with the date of my car arrival, which was in transit. The financials were done with very little explanation of the deal turning in to a very sketchy situation. Their communications was horrible, I always had to call and ask for updates. I found out that sometimes my messages were not even passed to my sales rep. Avoid the frustration and go somewhere else...
Poor Customer Service
This dealership has not returned my $500 deposit for a vehicle I ended up not purchasing. They have consistently lied about having returned my deposit, provided a stream of un unending run around and bogus excuses for two months. Their dishonesty, customer service and lax attitude is completely unprofessional. I have never experienced anything like it.
A good reason why no one likes buying a new car
For me dealing with this dealership was an absolute horrible experience. During my visits I experienced all Edmunds Top 10 Trouble Signs at a Dealership. Advertised vehicles are NEVER available yet week after week they still list the same one available. Same excuses..."it was sold" or a "misprint". Salesmen always pretends to not know about the deal or act surprised...you wait around while they go off to the manager...several times...over and over...the negotiated price has some add ons...and so on! Bait and switch occurs frequently. Can not say I feel bad for Chrysler's suffering. I really wanted to give them my money and to buy an American product, but ended up gong down the street and buying an Acura MDX assembled in Canada instead. Feeling very good about the decision now and in retrospect.
I would not do business with this dealership. Once they have you're money, you're on your own. I bought a 2010 Challenger that was enroute to the dealer. Once it arrived I noticed a scratch down the length of the car. They promised me they would fix it. They took it in for 4 days and gave it back to me covered in wet sand with the scratch still on it. They took it back for 2 days and this time gave it back to me with the original scratch and a new scratch. One of thier [violative content deleted] workers placed an object on the trunk and pulled it off leaving scratches on it. One of the service managers, Rick Carbia denied everything and became very rude and argumentative. He told me there was nothing he could do and to call the owner. So I did. Big mistake. The owner, Patrick Monninger, came out and was very hostile and refused to address my problem. I dont mean rude, I mean hostile as in I thought he was going to hit me. After a disgusting display of anger, he stormed away, leaving me standing in the parking lot of his dealership. I had to have a local detailer take the scratches out, which he did in less than a day. I wrote chrysler about it and they told me I would have to sue. Oh well, looks like the auto industry is back to normal.
The 1st Jeep Grand Cherokee I had was in their shop 13 times in 2 years. I thought it was the vehicle. The second car was a 2007 Jeep Grand Cherokee Overland. Within the first 3 months that I had the car it was at their service dept 3 times and they could not fix the problem. I had brought the car in for the 15,000 mile tune-up & was told I needed rear brakes. I took it to a different place & was told the the brakes that were on the car had at least 15,000 miles left on them. When I pointed this out to the Service Manager - Bob, he gave me a $300 credit to use at their shop but didn't do anything to the service advisor who ripped me off. They were suppose to balance a tire and didn't do that properly & charged me $60 to do it wrong. I finally found a good Jeep mechanic at another dealer (30 miles from my house - Manhattan Jeep is about 2 miles from my house) and the other dealership fixed the car. It runs like a charm now. I would advise everyone not to take their car to Manhattan Jeep unless you like getting ripped off. I just bought a new 2010 Jeep Grand Cherokee SRT8 (and not from Manhattan Jeep). They not only lost a service customer, they lost a sales customer. No wonder Chrysler is having so many problems. If they more dealers like this one they won't last long!
Get out of (Manhattan) DODGE while you can.
I had a very dissappointing experience. I left a deposit to purchase a car. I decided not to buy the car. When I called to retreive my deposit, the salesman would not return my calls. I then called the sales manager, and he did not return my calls. After a week, I went to the dealership. The salesman was very rude and uncooperative. He told me the manager would not be back for two hours (even though I saw him sitting in the back office). This is not the way to treat a customer, even though the customer decided not to buy the car.