Grand Prix Subaru

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Grand Prix Subaru

4.3
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
sales Rating

Positive experience

byArmik17on 04/24/2017

It was real pleasure dealing with Grand Prix Subaru. They break the stereotype of shady used car salesman, and the buying experience was as stress free as it could be possible when buying a car. They weren’t aggressive and let us look around a bit until we were ready for help. They never tried to upsell us, and were open and honest about the price. We ended up haggling a bit but they were very reasonable. We dealt with, Andre, Vinny, and Alice, and would highly recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
35 Reviews
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service Rating

Sub Par Service and Sales

byRichardGerrieton 02/15/2018

Grand Prix has continued the status quo of the “used car salesman” way of doing things. Had a miserable experience when I originally bought my certified 2013 Subaru in December 2013. Long story about them trying to switch the interest rate and adding extra last minute fees. It eventually works out with a lot of wasted time sitting around the dealer. Jump to 4 years later . I had bought the Gold Plus extended warranty with the car. When purchasing the car I specifically asked about the warranty covering the upgraded aftermarket stereo that was in the car...”yes, we cover it” was the quick to reply sales manager answered. Bluetooth goes bad and I call to get service and loaner. Arrive Monday morning, no loaner. Reschedule and come two weeks later. Loaner there but Guess what, they say they don’t cover the stereo. But you said you did, nope is the response. No offers on how to fix it. No offer on compromise. Nothing. Ask to speak to service manager. Clinton says he was aware and can’t help me. I explain that I have about 50% of my experiences there not go well. Tell him I am looking for some type of solution to this as I am pretty sure the bad reviews will surely not look kindly upon them. He explains he does not take kindly to threats, so here we are. Clinton did say he would look into a solution, but I am not holding my breath two days later. I guess I learned a lesson of getting it writing. But yet another unfortunate situation of only caring about the sale and not the service. If you want sub par service, go to Grand Prix and ask for Clinton.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Positive experience

byArmik17on 04/24/2017

It was real pleasure dealing with Grand Prix Subaru. They break the stereotype of shady used car salesman, and the buying experience was as stress free as it could be possible when buying a car. They weren’t aggressive and let us look around a bit until we were ready for help. They never tried to upsell us, and were open and honest about the price. We ended up haggling a bit but they were very reasonable. We dealt with, Andre, Vinny, and Alice, and would highly recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership, great salesperson

byKSteinhaueron 03/02/2017

My wife and I recently went into this dealership at the recommendation of a friend and were not disappointed. We were seen by kyle, a salesperson, almost immediately. Kyle took plenty of time with us going through different options of foresters that would best suit our interest. He was a great, honest salesperson who actually tries to help us out. Would definitely recommend this dealership and specifically him to anyone looking at a Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always good.....never an issue.

byeswillieon 02/07/2017

I have included my service rating in my sales review, so if anyone is interested, just go to the sales review section.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A pleasant experience

byeswillieon 02/07/2017

An auto dealership is an auto dealership, whatever that might mean to you. I had the pleasure to work for several years for a person who owned an outstanding VW dealership, as well as being the financial/management advisor for VW/Audi/Porsche group in the Northeast Region, so I got to see a range of dealers from the inside. That being said, I have found Grand Prix to be well above average in service, customer service in general, and now in sales. It became necessary for me to trade in my previous Subaru for internal mechanical reasons, and since all except my initial service in another state had been done at Grand Prix, I naturally started there. I was dealt with pleasantly and fairly by everyone.....Marie Marshall the sales person, Ray the finance/office manager, and on down the line.....and, needless to say, I purchased a brand new version of the same car I had been driving for four years. Overall, I would recommend Grand Prix to anyone looking to get into a Subaru, the hands down best choice in all-wheel drive personal vehicles. BTW.....I have also managed a business that I changed from a so-so getting by operation to a multi-million dollar concern, and I worked in customer service/sales for more than a decade, so I know what makes a business succesful - consistent customer satisfaction far outweighs simplistic bottom line attitudes.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Leased a WRX Limited

byserge4285on 01/11/2017

I recently leased a WRX and what I like is that this dealership actually let me test drive both the WRX and WRX - STI, which other dealerships said no to. They were able to see that I was a serious customer and not a racer-boy/teen. I had a good experience and would recommend this dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Now I have a car that I hate, thank you.

byAuntSu1on 02/04/2016

I have never bought a bad car in my life, but these guys saw me coming. The car is not performing. The tires showed dry rot after less than 6k miles. It sounds like the exhaust system is going, and the wiper blades. The car had 57K miles on it when I bought it and only 64k after almost a year and a half. Parts inside that were damaged and promised to replace when I purchased never happened. I would NEVER recommend this place to anyone and I am quite sure the glowing reviews are paid for.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Ignored

byblkmnnyon 09/08/2015

Went to Grand Prix Subaru this afternoon because I was very interested in leasing the 2016 Forrester 2.5i Limited with Nav. This was the one car that I really wanted to see (highly rated, safe, good value for the money, etc) and wanted someone experienced with the car to help me out (i.e a dealer). The only person in the empty (and I mean empty) showroom that was trying to help me out was the receptionist. She made a couple of overhead announcements but there were no takers. I went to help myself and look at the car myself and after I finished I noticed that one of the salesmen was there striking up a conversation with her. She asked him if he was available, he stated no and walked away as I approached. A total of 4 salesmen passed me by without one being available. This was about 1pm in the afternoon and the only customers was this elderly group that was being helped by one sales person. I took the snub as a sign that they didn't want my business and departed. This is the sign of a poorly run dealership. They really should change their business practices, or fire the salesmen that were working that afternoon. I will go to another dealership that is in the business of selling cars.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

bravo!

byBoostingwrx12on 09/04/2015

all in can say is wow! everyone was wonderful (dan ross , ray (finance manager) & especially my salesperson - Jamie Borack. everything went well. no hidden charges or whatsoever. they gave me a good price for my 2016 WRX with lots of options included in the car. Jamie is wonderful, very professional & a sweet lady. i wish everysales person is like her (Honest, no drama, no BS, no pressure) she answered all my questions and replies quickly on emails. so if anyone is buying a new or used car (lease or financing) go to GRAND PRIX SUBARU and look for JAMIE BORACK. she is the best!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership!

byasyashon 07/16/2015

Wonderful dealership. Kosta Margiotis helped a lot answering tons of questions we had. Very nice and friendly! Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very professional in handling customers

byAngryDenzilon 07/15/2015

My situation was well taken care by Dan. Would recommend for purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

I Can't Recommend Them Highly Enough!

byHarrisBloomon 06/22/2015

To be honest, I am always apprehensive going into a car dealership - the hard sells/bargaining/etc But working with Jamie and the rest of the team was phenomenal. Jamie was awesome to deal with, very knowledgeable and friendly, without being overbearing. As I haven't ever bought a new car, she took the time to explain all that I needed to know, as many times as I needed it explained (again)... Jayson in finance was also great, explaining several times the differences between the various available warranties (thanks Jayson!) I will definitely be recommending them to friends and family...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Grand Experience @ Grand Prix

byluvmycar13on 06/16/2015

1st make sure you ask for Jaime Borack. She is the most pleasant car salesperson I have ever dealt with. I just purchased my 2nd Forrester this month, because of the car being a great vehicle and the fact that Jaime made a usually stressful process has easy as can be. And by buying from Jaime you will then deal with Jason Schager a more pleasant and professional Finance person you will not meet. If you looking for a new Car.Go to Grand Prix Subaru and ask for jaime

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best experience in buying a car

bymoon82065on 04/18/2015

Grand Prix Subaru was recommended by a friend and we are very grateful to that friend. The whole experience was wonderful. We were treated with courtesy and respect the minute we walked through the door. Our salesperson, Joe DelRossi, was very knowledgeable and answered all our questions. He was very patient with us and we felt completely comfortable and at ease with him. The manager, Vinny Ortolani, worked very hard to get us a great deal. We love our new Subaru and we feel that we purchased a beautiful, very safe car at a good value. We could not be more pleased. If you want great service and a great car, go to Grand Prix Subaru and ask for Joe!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Great Sales Experience

byedward73on 03/13/2015

Grand Prix Subaru was great. I came in early evening in a slushy day and suggested test driving a Forester. The salesman, Frank, said fine, it's perfect weather for it. As we test drove, he engaged me in conversation. He was totally friendly. When I hold him what colors I might be interested in, he suggested we go to the lot and look at the cars. He trudged through the snow to show me what he had. When we got back to the showroom I asked for his best price, saying I wasn't into running back and forth. Whoever gives me the best price gets the business. He certainly gave me a great price and a great trade in. The Sales Manager, Vinnie, joked around with me, answered all my questions with a smile on his face...and I can be 'obsessed' at times. When I called him the next day about something, he got the answer and returned my phone call quickly. I picked up my car today and again Frank was helpful. I have a good feeling about this transaction. How many of you can say that about buying a car? I highly recommend Grand Prix Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Wonderful Experience

byjocelyn2001on 03/10/2015

Thank you everybody who recommended Jamie. The moment I walked into the dealership I asked for Jamie and oh boy that decision was the best decision I made. She made the whole process wonderful. My previous experiences were awful. It was like pulling teeth. I also brought my brother in law to help me and this is the first time I heard my brother in law say it was a pleasant experience buying a car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

byroscotjon 02/07/2015

I've been searching for a Subaru WRX with different dealerships. Joe DelRossi called me and told me he found the exact car I was looking for. I ran right over, the experience of buying my car went smoothly. Joe was down to earth, he did not push me into buying anything, which is important to me. He was concerned about how long it was taking and pushed things right along. I definitely recommend going into Grand Prix Subaru and asking for Joe. He's a great guy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

ABSOLUTE WORST DEALERSHIP !!!

bySubieShopperon 02/03/2015

AKA - Grand [non-permissible content removed] Subaru... THEY WILL DISSATISFY YOU! This is absolutely the worst auto dealership !!! I went to their web site and found a used 2012 Subaru Outback... I followed their instruction to the letter: "Must print this ad and finance 80% through dealer to get internet price." I also read all the fine print: "Must Finance 80% Through Dealer Internet Price reflects an $800 Financing Rebate Price does not include applicable tax, title, and license. So the only addition charges should be: sales tax, and DMV fees We no sooner started negotiations and the salesperson immediately added on $795 (Transportation and Dealer Prep) and a $299.50 Filing Fee TOTALING AN ADDITIONAL $1,094.50 OF BOGUS CHARGES! Later on when the salesperson handed me the loan contract to sign I notice that a $1,300.00 dollar Service Contract had been added without my knowledge or permission!!! WITH $2,400 IN HIDDEN FEES... I KNEW I WAS DEALING WITH [non-permissible content removed] AND LEFT IMMEDIATELY!!! Grand Prix Subaru IS THE WORST DEALERSHIP AROUND !!! THEY ARE VERY DISHONEST, THEY DO HONOR THEIR ADS AND CANNOT BE TRUSTED!!! Only unscrupulous dealers try to include dealer prep and filing fees in a sales contract! Only unscrupulous dealers try to include an auto service contract in your loan without your consent! Fortunately there are plenty of reputable Subaru dealers on Long Island!!! Grand Prix Subaru SHOULD BE AVOID AT ALL COSTS!!! [non-permissible content removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Excellent Service

byWBCROSSTREKon 01/20/2015

I came in to buy a Subaru Crosstrek and I am so happy that I was placed with Jamie Borack. OMG, she was the best. She guided me in the right direction, went over everything in complete detail and at the end, we have one happy customer with a new Subaru crosstrek. If you want to leave a dealer with a new car, if you want to leave a dealer happy, then go see Jamie Borack at Grand Prix Subaru in Hicksville, you wont be disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jamie an excellant sales person

byganse01on 11/24/2014

Jamie a sales associate made my experience at Grand Prix Subaru positive and outstanding. She not only was knowledgeable regarding the cross trek, but friendly and accommodating and had a personality you rarely see in a sales person. Thanks Jamie for making my purchase smooth and pain free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Forester 2015

byHopeMom2005on 08/08/2014

I have already leased two vehicles through Grand Prix Subaru and I decided to buy this time; as always, it was a great experience and their service department is unbeatable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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