Today 9:00 AM - 6:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Basil Chevrolet Buick

5.0
Overall Rating
(6)
Recommend: Yes (6) No (0)
Write a review: Sales | Service
sales Rating

Best dealership I've bought a car from

byDiane86on 10/13/2017

There were a few technology glitches that were out of their hands but once we got past that it was a great car buying experience. They really seem to enjoy their jobs and they really do care about their customers. Samantha is a great salesperson. I would definitely go back to Basil in Fredonia, NY to buy a car again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
7 Reviews
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sales Rating

Best dealership I've bought a car from

byDiane86on 10/13/2017

There were a few technology glitches that were out of their hands but once we got past that it was a great car buying experience. They really seem to enjoy their jobs and they really do care about their customers. Samantha is a great salesperson. I would definitely go back to Basil in Fredonia, NY to buy a car again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent customer service

byScottBAndon 09/29/2017

Visit for oil change and yearly inspection. I showed up an hour early for my appointment. Instead of responding that I would quite a wait, they took my vehicle right in and completed the job promptly. Visit for repairs to washer solvent reservoir leak. Once again I was able to show up an hour early. I was greeted cheerfully and my vehicle was attended to promptly. I continue to be amazed and delighted by every aspect of my Basil Fredonia Chevrolet experience. Many thanks.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byJudith_Hon 04/14/2017

They have a very helpful and knowledgeable service department staff, Casey and John in particular. I purchased 5 cars between 2006 & 2015, and have always had exemplary service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Service Work

byrfiorenzoon 04/12/2017

everything done right and on time. A clean and well organized place to do business. I would highly recommend do business with them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service work

bylludemannon 04/06/2017

Quick accurate and dependable . AlwYs have done great work and very respectful of my time and needs to preform the work well the first time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Typical service visit

byKalhankon 04/06/2017

Service department took car at specified time and completed at time promised. Work performed well. Service people friendly and efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

silverado problems

bythisisstupidon 09/16/2008

i bought a brand new silverado 4X4 here, and the first week that i had it i noticed a couple of problems with the drivers side front door. the bottom of the door was defective where the skin was rolled over the door body. part of the skin was not rolled over and stuck straight down in the middle and rubbed on the top of the rocker panel. this was rubbing thru the paint. as if this wasn't bad enough, the rear of the door sagged, and was close to contacting the top front of the rear door when closing it. i notified the associate right away and brought it in for him to look at it. he told me that they would have gm replace the defective door under warranty and made an appointment for me to bring it in. when i brought it in i was then told that gm would not replace the door, and that they were going to send the truck to a body shop to have them finish rolling the bottom of the skin, adjust the hinges, repaint the bottom of the door, and repaint the entire rocker panel. i was not happy. whatever they did to the hinges made no difference at all. the paint and bodywork looked good at the time, but are not holding up. a year into owning the truck, the rear of the door started sagging so bad that it rubbed paint off of the top front of the rear door. paint is now coming off of the bottom of the door where it was repaired. i paid for a brand new truck but recieved a truck with repaired body damage and a mailfunctioning door. all this on top of the headaches associated with trying to get this all corrected. then at 40k miles the left front hub blew. gm also refused to warranty this. basil sucks, and gm sucks.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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about our dealership

Why Choose Basil? - The Basil Difference

Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:

You'll find all the information you need to buy a car right here on our website.

Search through our extensive selection of new and pre-owned vehicles.

Request a price quote on a new vehicle of your choice.

Visit our departments. Our friendly, professional staff will exceed your expectations for personal service.

Enjoy prompt, quality service from our Service Center. Make an appointment or order parts online.

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Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Languages Spoken (2)
English
Spanish