Awarded 2017, 2018

Joe Basil Chevrolet

Awarded 2017, 2018
Today 9:00 AM - 9:00 PM
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Joe Basil Chevrolet

3.7
Overall Rating
(22)
Recommend: Yes (16) No (6)
Write a review: Sales | Service
sales Rating

Blessed and highly favored

by Gerubiac21 on 04/24/2019

All I can say is thank you God for allowing me to through you guys. Every one is awsome, friendly and very patient with you. They do everything in their power to help you out. Thank you Kevin Zepheniah (salesman). He is so understanding with all types of situation. And I want to thank Ray schnitzer for all the help he contributed through the process. keeping my boys busy with the basketball machine so that we were able to get the paperwork done.thank you for the popcorn, hot chocolate, water,soda and lastly the memorable time which I will never forget on buying a car. Thank you everyone love Gerubia's Family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
152 Reviews
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service Rating

car service

by kathy re on 05/28/2019

oil change and minor dent repairs-was disappointed that the scratches are not included in the service plan.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change, heat control knob

by Mark on 04/29/2019

I work for my self, I can't be without my work vehicle. I made appointment 5 weeks ago so I can plan being without van. After dropping off my van at 730am i went back to dealer at 430 and they didn't do anything not even a phone call not even an explanation.they could of change the oil.what way to bum out a loyal customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Blessed and highly favored

by Gerubiac21 on 04/24/2019

All I can say is thank you God for allowing me to through you guys. Every one is awsome, friendly and very patient with you. They do everything in their power to help you out. Thank you Kevin Zepheniah (salesman). He is so understanding with all types of situation. And I want to thank Ray schnitzer for all the help he contributed through the process. keeping my boys busy with the basketball machine so that we were able to get the paperwork done.thank you for the popcorn, hot chocolate, water,soda and lastly the memorable time which I will never forget on buying a car. Thank you everyone love Gerubia's Family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A company that thrives on conning customers

by Mr_cruz on 02/07/2019

This company has been unprofessional, unapologetic, unreasonable, and disrespectful from the beginning of my car buying experience. I was sold a 2016 Malibu that within the first two weeks was giving me issues. I would come in and I was treated as I am crazy or a liar. After three attempts of pushing for them to do their job, the issue was partly resolved.I have a bad execelartor pedal, structure water damage happening to the passenger sealing, and irratic shifts. All these issues were brought up while I was still under warranty and they did nothing. Now that my warranty is up, they are even worse. They fought me and wanted me to be out of my warranty period. To purposely not help me. They simply sold me a lemon and committed consumer fraud. Do not get your vehicle worth them. Save yourself the money and possible stress. I would recommend Westherr instead.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Customer

by Lkempke on 01/17/2019

Got in and out quickly and cost not bad

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Joe Basil experiance

by Elevator man on 12/13/2018

It was a very good experience. The counter people were very friendly and techs were very prfessonial.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by mscarps77 on 10/16/2018

Took our malibu in for service. Was walking the lot, looking at the 2018Trax. Jeff came over and told us there is a 30% reward program on these cars. We ended up purchasing one and driving it home that day. Jeff was polite courteous, and straight forward with us. He gave us the deal we needed to purchase the vehicle...and went above and beyond to make sure the Malibu repair was ready at the same time as the new car. Great work

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

They helped us when the other dealers wouldnt.

by Pdogi1907 on 10/03/2018

We had a problem with a leased vehicle continually breaking down. The vehicle was always fixed but it came to where it was unreliable. Took it back to where we bought it but they were not a lot if help. Took it to Joe Basil and they went over and above to help us with a new vehicle. They will have my business again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Smooth and Relaxed Customer Service

by Shorty2018 on 10/02/2018

Went in to test drive a 2018 Chevy Trax, and hoping to get out of our current lease. We did!!! Took our new vehicle home on the same day. Thank you Diane.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Taken Advantage of because we're old & naive

by SsherjjMMalik on 07/10/2018

They leased me a Malibu LT 2018 that smelled like mold or smoke. Detailing it didn't work. Put in a non GM Remote Starter with extra fobs. Never ever do business we it them ever again or send family and friends there ever sgain

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Better than Thumbs UP

by ThumbsUP on 06/30/2018

I am a very difficult buyer to reel in but amazingly Sandy and her manager at Joe Basil did it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by Cathyregina on 05/18/2018

Very prompt, professional with good coffee, drinks & popcorn while you wait.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job

by Plutie77 on 05/17/2018

Basile changed my oil and rotated my tires free but they didn't have to wash my car that was so great I really like that feature

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Joe Basil Collision & Body Shop

by Kjb14086 on 04/29/2018

I am highly dissatisfied with Joe Basil Collision & Body Shop. I am not sure if there is enough space in this section to explain the complete dissatisfaction with this Joe Basil Depe Department from the first time I had to go there. Let me preface that the only reason I had to go there is for an appraisal because NY Central Mutual Insurance company uses them as a certified appraiser. My car was hit my a client of NYCM and I had to get it fixed by going to their appraiser. 1) After getting my car appraised and receiving an estimate from Joe Basil, I was “forced” into getting my car fixed from there as a back deal between NYCM and Joe Basil had been made to somehow decide for me that I had to get it fixed there. After questioning NYCM it was discovered that Joe Basil was the one who told NYCM that I had chosen them to do the work there and this their payment was sent and I was told it was done. My first mistake was to just let this happen and go with it. 2) After receiving a solid estimate in the approx dollar amount of $1980+ I later received correspondence from NYCM that the payment made to Joe Basil was competed and was considerably less than was on my estimate!? I then read an attached page that showed a NEW and completely different estimate done by Joe Basil without my knowing and without me being there. Yes a new estimate. I was very surprised and made calls to find out what was missing and why was there was new estimate done. This was a complete BAIT AND SWITCH. 3) after being promised a rental car I showed up and was turned away when I came there to drop off car the first day. I was told to come back 3 days later. 3 days later I came to drop off car again and again rental was a concern but they finally decided to give me one. Again a problem 4) The rearend fender bender was told to me that it was a 3-4 day job. but after 2 1/2 weeks later the job was not finished. 5) Their lack of communication with me the consumer was unbelievable. I had to keep calling to find out the status of my car and inquire why it was taking so long. I received different stories each time I called. To make matters worse Joe Basil was finfer pointing with a vendor about a part that was supposedly shipped and not shipped and in the meantime I sat and was without my car while the squabbled. 6) After I just picked up my car and driobebit home there is now sounds and issues with the steering and clanging in areas of the car where they had no business being as the fix was back left driver side. They seem to have damaged or caused something else with my car to go wrong and it is extremely frustrating. I have called NYCM to report Joe Basil. 7) From the time I dropped the car off and when I picked it up Joe Basil seems to have driven the car 30 miles for some reason. My gas tank was lowered over a 11/2 gallons as I noted it when I dropped it off. 30 miles for a road test? And for collision work? I am very angry and highly advise not taking any work to Joe Basil as they are not reputable

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Stay away

by Jeff716 on 01/27/2018

This has happened multiple times to me or my wife, we come in they don’t have the part and then I have to come back and they act like they don’t know why i am here. I came on my original appointment paid 1300 to have new tires, breaks, etc. however, I️ was told my heated seated couldn’t be fixed and they needed to order the part. I come back on the appointment date two weeks later (that basil scheduled) and am told they never even looked at the seat in my previous appointment and that the assistant that handle my work has been fired and lied to me. At that point at had to fight to get them to look at my car, have a feeling I am going to have to come back a third time for something under warranty. Just disappointed with the service. I actually liked the dealership, but I am struggling to want to come back when I purchase a future car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Stay Away

by bflorunner on 01/20/2018

The worst experience I've ever had at a car dealership. It started pleasantly enough with an email contact and an appointment to speak with the "Manager on Duty". Upon arrival, the person we were to speak with was not available. Once he was, it was so hard to follow what he was saying, we had to keep asking the same questions over agian. He spoke fast and mumbled. How does someone like that sell cars? He continually contradicted himself on car features. When we went back inside, we had to sit on a bench because there were no free tables. Then, he collected my personal information within earshot of about 10 other customers. What kind of setup is this that provides not personal privacy. In this day and age of hacking and having your personal information stolen, the best this place can do is to have the interior of the dealership setup like a coffee shop??? Then, I said I wanted to lease and he wasn't sure if they were still leasing the year/model/make we were interested in. What? After ten, minutes he came back to inform us that, "We were in luck! They were still leasing them!". WTF? After another interminable wait, we were presented with lease terms based on a sale price that was $5000 above the price the advertised on their web site. When I inquired about this, he said that was the "Buy price". I looked at my wife; looked back to him and said, "We have to go.". Give me a break, Joe Basil Chevrolet. You lost me for good and I hope many people read this and just STAY AWAY.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Great dealership

by SpartanGoalie on 12/28/2017

Overall a great experience. I have purchased my vehicle from joe basil and recently had a collision repair done. They took care of me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased new truck

by Camaro2ss on 09/24/2017

I had a few issues with the purchase of my new truck but they took care of the problem right away so I was pleased with the results so I would recommend basil

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Trax

by chevytrax1 on 09/08/2017

I got a great deal on my new trax lease. Abby answered all of my questions and was very helpful throughout the buying process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent service

by Bbell42 on 08/26/2017

Excellent service! No appointment necessary for oil change Kate was a pleasure to work with! B bell

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great overall experience

by Ceil1933 on 08/21/2017

Our salesperson, Russ, did a great job explaining my options and I ended up getting exactly what I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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