Acura of Bedford Hills

Today 7:30 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
7:30 AM - 8:00 PM
Tuesday
7:30 AM - 8:00 PM
Wednesday
7:30 AM - 8:00 PM
Thursday
7:30 AM - 8:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Acura of Bedford Hills

4.7
Overall Rating
(43)
Recommend: Yes (41) No (2)
Write a review: Sales | Service
sales Rating

Purchase TLX

byAtherstone1on 06/08/2018

Knowledgable efficient. Knew the car well. Always there to talk to. Met the business manager and the head guy. Have to meet the service manager.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

60 Reviews
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sales Rating

WORST CAR EXPERIENCE OF MY LIFE

byAPalm33on 07/09/2018

I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of Bedford. Make a VERY long story short, they did the previous day. Acura of Bedford "lost" my car on a lot and it sat there for MONTHS without me knowing. It was reported to credit bureau's that I did not return the car. This has completely ruined my life for the past few months as I was in the process of getting a mortgage. It is STILL NOT FIXED!!! I understand that mistakes happen however the most disgusting part was how Acura of Bedford handled this issue. They hung up on me, told me "get over it," refused to call me back, and basically made it out to be my problem because they didn't want to deal with it. I have been distraught for months as I have to sort this out on my own when it was 100% their fault for misplacing my car. I have never felt like being a woman made a difference until I dealt with these men (who treated my fiance very differently). I also have never taken the time to write a review on a car, restaurant, ANYTHING, however the public should be aware that this dealership ruined my credit and chances of getting a mortgage until it's settled WHEN IT WAS THEIR ERROR FOR "MISPLACING" MY CAR FOR MONTHS. They also literally brought me to tears with how I was spoken to every time I called to rectify a problem they created. Stay away! PS I also asked to talk to managers but staff must have been warned not to transfer me because they were somehow "unavailable" for a month straight although I did leave several messages.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Purchase TLX

byAtherstone1on 06/08/2018

Knowledgable efficient. Knew the car well. Always there to talk to. Met the business manager and the head guy. Have to meet the service manager.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Issues with service, but they were resolved

byrobertmarshakon 06/01/2018

Loaner car is a great help. Staff is friendly and helpful. It did take a ride to show them where the issue was, but eventually they believed me and addressed the issue.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Acura MDX

bydmoccioon 06/01/2018

The salesman was personable,knowledgeable about the car, and not at all pushy. He was respectful of our budget, and our time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

my experience

bysusanrf12on 05/09/2018

visited the dealership2x.Once to test drive&the other to pick up the car.Both times the staff was friendly&helpful.Also,when picking up the car the salesman was particularly helpful by assisting me in setting up my bluetooth&sirius satellite radio.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Best Acura dealership

byArgJlg9on 05/03/2018

All staff interaction was superior. Sales person extremely professional. Managers all accommodating. No hassles and everything was taken care of perfectly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Nice and easy

byStefanieRoseon 04/17/2018

Nice and easy. Fair price. Great people! Really know the cars and what is important to customers. Third Acura we got from Bedford hills and will get another one later this year!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Timing Belt Replacement - 2011 TL-AWD

byHorsham77on 04/04/2018

I like the constant updates through-out the repair process. Dan did and excellent job, letting me know about others area of concern without aggressively up-selling other services.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recent Service

byauto2014on 04/04/2018

The service manager discussed the suggested work with me and worked to get it completed during the day. He also arranged for me to get use of a courtesy car while the work was being done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

5 STAR DEALERSHIP

byfderota1on 04/04/2018

Al Makaj , Robert Bello , and Violet , I give them 5 STARS they were very Professional and Polite, and went Above and Beyond to help my son and I. Couldn't ask for a better Team !!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Acura MDX

byDarrenB1on 12/19/2017

Robert Bello ... what a blessing .. the effort he put in to secure the vehicle and financing .. handing the keys to my dad as it was a gift .. priceless.... word cant say thanx enough.. thanx to Igor for the straight forward approach to presenting / selling the MDX....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

excellent experience

byphchanesqon 11/29/2017

The dealership provided a friendly atmosphere. Their pricing is relatively competitive. It was overall a pleasant experience. This was our second MDX from this dealer. We have been driving Honda/Acura for a long time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

7 cars

byAnielloon 11/21/2017

Friendly, informative and dedicated to customer satisfaction. My salesman Igor always gives me detailed information regarding the vehicle I like and always offers alternatives. No pressure on his part. He just wants you to be satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

iT

bytommyny23on 09/19/2017

Excellent service from salesman Alfred. Excellent team. I will recommend to anyone here. Overall i was so happy buying my car from this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Customer Service

byedb_driver4on 09/12/2017

Dealership made an effort to accomodate my schedule, specifically to deliver my vehicle as soon as possible. For example, staff also amenable to early arrival and use of loaner. When asked, staff fully explained the nature of the repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Customer Service

byEDB_Driver1on 09/12/2017

Dealership made an effort to accomodate my schedule, specifically to deliver my vehicle as soon as possible. For example, staff also amenable to early arrival and use of loaner. When asked, staff fully explained the nature of the repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

check up

byEleanore1on 09/06/2017

Good work and efficiently done in a brief time frame. They even gave me a loaner caruntil the car ws completed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Bad follow up service

byAmysue1014on 08/14/2017

Extremely disappointed in the after sales service.I bought a used car that had an air conditioning problem SIX DAYS after purchase..refused to fix. Passenger window motor is faulty..again SIX days aftee purchase. So just because it is not brand new and "only" cost 3995.00 I am insignificant...do not purchase a used car here they do jot follow up on their word.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great Service

bygenew49on 08/08/2017

I was towed in via Acura Roadside assistance with a flat tire. As a "walk in" I was treated very well and the tire was replaced while I waited. The service person at the desk was very professional; effective and efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great job

byPaulI345on 08/08/2017

I was made to feel at home the minute I had to go showroom everything was explained to me chapter and verse down to the last penny I have never had a buying experience from a dealership quite so above board keep up the good work and I will recommend you to anyone looking to buy an Acura

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Good experience fixing the ol' MDX

byJeffreygibson1on 07/05/2017

Prompt service, loaner availability, quality of service completed. Really good at allaying initial pricing confusion! Easily best ACURA dealership in the CT/NY area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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