Genesee Valley Ford

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of Genesee Valley Ford

4.2
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Genesee Valley Ford

byFordf15066on 11/13/2016

Betty was an awesome help in getting me into my new F-150. She came up with the best lease programs and I ended up coming in right at my budget.... Could have gotten a little more for my trade in though....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
69 Reviews
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service Rating

BUYER BEWARE

byCheryl01on 05/06/2017

They have terrible customer service. They are all good when they are trying to get you to buy their vehicles but when something goes wrong.. they don't want to even hear anything about it. I bought a jeep from them last fall. We went back when we had almost 6000 miles on it to get a new radio put in because that was broken already. Now the tires are ruined because they never told us that you have to rotate them every 4000 miles. All they have to say about that is that if we brought it there to get our oil changed (which we didn't get changed until get until after we went there to get our radio fixed) they would have checked the tires then. Mind you they are pretty far away so we aren't going to drive all the way there just for an oil change. So now we are at 14000 and the tires are completely messed up. I have called them multiple times and no one wants to hear anything about it. The other MAJOR problem is I found out from a jeep application that there is a recall on the jeep. The recall is that if I got into a front end accident the airbags won't go off. THIS IS A VERY IMPORTANT RECALL TO KNOW ABOUT. Not to meantion this recall has been out November 2016. We did not get any notification from Genesee Valley about this recall. So I called about that as well and they said "ohh, there are so many recalls we can't keep track of them all" THEY are a business that NEEDS to keep track of that kind of stuff. Apsolutle [non-permissible content removed] business. You're better off getting a car literally anywhere else.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great service departmet

bysgutter2on 03/20/2017

Quick & easy to make appointments - very nice waiting room & play room for kids while waiting for your maintenance to be done. Staff is always friendly & helpful...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

So helpful!

byStaceghoston 12/14/2016

Another super-service! I had been hearing a noise in the back of my brand-new escape, so I just stopped in on my way to work one day. The service writter, Don I think his name was, was super understanding and so helpful! The mechanic who worked on my car (Kenny, I think) identified the problem quickly, but my parts had to be ordered. Though they were on backorder, the new parts came within a week and they had my car fixed in about an hour after I dropped it back off, again on my way to work! With such eager, helpful people around to provide service, I can tell I'll be back to Genesee Valley again real soon!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Drivers side door handle fixed!

byCbatzelon 11/15/2016

From start of determining problem, to having the part ordered and scheduled to be fixed was an overall stress free experience! The Service Men showed excellent customer care, and service was outstanding!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Genesee Valley Ford

byFordf15066on 11/13/2016

Betty was an awesome help in getting me into my new F-150. She came up with the best lease programs and I ended up coming in right at my budget.... Could have gotten a little more for my trade in though....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Dealership

bySeahawksfan33on 10/02/2016

They are the best car dealer I have ever dealt with. From sales to service they are top notch.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Genesee Valley Ford

bymilissa40on 09/30/2016

I had a great experience buying my car at Genesee Valley Ford. My salesperson, Debbie, made me feel comfortable from the very beginning. I had a good experience with the service department here in the past and decided to make Genesee Valley Ford my first stop when I decided to buy a new car and I'm glad that I did. I would recommend this dealership to anyone who is car shopping.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Genesee Valley Ford

byroligreenon 09/24/2016

My experience at Genesee Valley Ford has always been excellent. I bought my last car there and was treated so good that I came back and purchased another one. I can't say enough good things about the people who work there. Betty is great! She was my salesperson last time and she didn't disappoint me this time. Betty worked hard to put me in the vehicle that was best for me and got me a great interest rate! I will definitely come back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byLease01on 08/05/2016

Always get great service and advice from the Service Department at this location.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Warntee work

byfordtruckeron 07/11/2016

I have all my maintence done here for the last 5 years & NEVER had a problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

No Hassle Dealership!

byTjohnsenon 07/10/2016

Bought a new 2016 F150 XLT, Lenny was far easier to work with the than sales people at other dealerships. Would definitely buy from Genesee Valley again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Services

byDynamite88on 03/31/2016

The 2016 Ford Focus is nice, and i like having a brand new car, and the sale rep did a very good job at explaining everything to me, and he did his job good, for everything that went about to do things, helping me get approved and so forth, i am very sastisfied right now.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very pleased

byvalerie210on 03/25/2016

Service worked me into their busy schedule with short notice. It is greatly appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OUTSTANDING DEALERSHIP!

byBuyFord7563on 02/24/2016

I brought my 2014 F-150 into GVF for a preventative maintenance. As usual I was written up with in 2 minutes of my arrival and was taken right back for the work! I also had them check the u-joints. The tech did everything that I asked to be done and I am completely satisfied with his work. Service manager Jerry Krammer and his service writers and techs do OUTSTANDING work! In my opinion their is no other Ford dealership in the Rochester area who can match GVF service! I will always do all my Ford business with GVF! The whole operation from sales to service is a high class operation and I would like to thank them for that. Norman Comunale Hamlin,N.Y.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice job

byvalerie210on 02/19/2016

I needed service for my Ford Focus. The appointment had to be changed due to a snow storm ... which was easily done. They worked quickly, and the waiting room was comfortable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

It is the only place I take my car

bydrbrucegodsaveon 02/09/2016

I took in my Focus for mintaince for an early appointment. My car car was taken in on time, I had a cup of coffee, read the paper and in no time the job was complete. Bruce

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byMicheleR1268on 01/06/2016

Very good service. Easy to make an appointment.. Knowledgable staff. Pleasant waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Purchase of 2016 Ford Escape

byLinda20014475on 12/28/2015

We leased a 2016 Ford Escape from Genesee Valley Ford in Lima,NY. We were greeted as soon as we walked in the door! Betty Herrington was our sales rep. She was very kind, courteous and helpful throughout the whole buying process. She took the time to explain all of our questions and concerns. We were very Pleased with our buying experience! This is our second lease with Genesee Valley Ford! We will lease from them again in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice job Gerry kramer

byJohn5505on 12/01/2015

Very friendly and helpfull, clean facility, excellent shuttle service .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byjcase45on 11/30/2015

The service Dept. once again did an excellent job on my 2013 F150

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

F150 XLT

byTryan43on 11/09/2015

The purchase of my F150 XLT was very comfortable. There was no pressure and you were able to get me into the right truck for the right lease/price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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