Terrible customer service
One star review because They don’t allow zero. Customer service is rude and not helpful. Same goes for the service department. I had to call multiple times just to speak to someone and when I finally spoke to someone they were rude and didn’t want to be bothered. Will be taking my business elsewhere from now on.
Outstanding sales professional
During the week of July 15, 2018 I was assisting my 93 year-old father-in-law in purchasing a good used car. Our sales person, Steven Sanabria, was a real pleasure with whom to work. Courteous and professional throughout the entire process, he was both thorough and patient in determining my father-in-law's needs and explaining to him the entire sales process. He found him the ideal car from the DeCozen inventory of late-model used cars, a 2014 Dodge Avenger loaner car with very low mileage. It was exactly what a senor citizen would need. Thank you for a very pleasant buying experience. Paul DeSisto, Cedar Grove, NJ
dont waste your time
sales man was nice until it was time to work a deal. unprofessional. waited 10 mins to see a sales man and the one i was supposed to see never even showed up to the front desk and they had no customers in the place!
I called DeCozen on Wednesday and spoke with Mark Ciasulo about a 2015 Jeep Grand Cherokee and made an appointment to see the car. When I got to the dealer I followed up with Brian Walker who emailed Just a bit earlier before coming. When I got to the dealer Brian said he had the car ready for me. Brian introduced me to John Bowler in sales who left me waiting for a half hour with still no car. John then stated the car was getting detailed. So after making an appointment and getting told the car was ready a half hour ago when I first arrived it suddenly was getting detailed. Bottom line is this is a bait and switch to get you in and the car was not there to begin with. Do not do business with this dealer.
Nice people but no results
I have brought my jeep to the dealership me numerous times complaining about the same 2 issues. Originally they tried to tell me that there was no issue ...HA HA. But after bringing it multiple times nothing had been done. They have told me the parts are backprderes until April and I'm just going to have to live with this sound coming from my car. I would not recommend this service to anyone. It seems that the service department just wants to give an answer to me as opposed to fixing it.
Before showing me the vehicle, which salesman did not know where it was located, salesman was questioning my financials and what my credit score is. Never told the salesman I would be a cash buyer, for a used GMC Yukon. While looking at the vehicle, noticed check engine light on, which salesman gave me a lame excuse and said that it happens to all cars, while sitting in the lot. Gave salesman my contact information, asked him to call me, once check engine light has been looked into and problem fixed. Still waiting, since, since October 2017.
A couple of weeks ago I brought a company work van 2015 Ram Promaster to get some recall work, warranty work and the spare time plugged. My service advisor was Jamie. The first flag for me was that the service advisor did not reach out to me to let me know any details on the van until 2 days later. Once the service advisor did reach out to me they let me what will be done because the van is still under warranty. She spefically let me know that my spare tire will be plugged and placed back underneath my vechile where it belongs. There was also around $1400 worth of work that they suggested I get done. With the van being a company vechile I have to get all fixtures approved. My company eventually decided to bring the van else where to get the extra work done. Once I let my service advisor Jamie know that my company declined getting the extra work done. I was told I will receive a call back when the van is ready to be picked up. Once I picked the van up I noticed that the spare tire was thrown in the rear of the van and not placed underneath like I was told it would be. Also the van seem to drive very slowly and make a lot of noise. When I brought my van to another mechanic I was told that air filter box was disconnected and never connected back and was loose inside to engine bay and any how a screw would have came loose and went into the engine it would have destroyed the engine. This was by far the worst service I have ever experienced and will not go back or recommend this dealer to anyone.
Easy, Painless, Straightforward Purchase
I went to DeCozen because they were a certified TrueCar dealer, and they had the right trim I was looking for in a Jeep Renegade. I dealt with Marlene Banos, who was very friendly and straightforward, and she honored the rate I had been given on TrueCar without any bait and switch or attempts to add on unneeded extras. Same was true of Damien (sp?) in finance, who was probably relieved that i was a cash buyer without any trade-ins. We agreed on a price, was able to get a bank check for the balance, and I drove away with the car a couple of hours later. Totally satisfied - would absolutely recommend to others if they have the car you're looking for!
Don't Bother - only got 1 star because i couldnt give them a 0
Very shady sales tactics; brought in truecar quote and salesman jacked up numbers with ridiculous fees - and had attitude to boot.
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[non-permissible content removed] This place gets zero stars ! They tried every scam in the book to try to get over on us, especially the Bait and switch tactic! Do not give your personal information until you see everything on paper. There was a ton of yelling, screaming, cursing and total unprofessionalism going on in the office. Be aware of the fake fees that are listed on the contracts, I.e delivery charge,the destination charge should be $995 on most cars, not $2,000 delivery its Bogus. They also miscalculated the taxes in order to get more money. Jeffrey Weaver wasted 2 days of our time trying to scam us . Luckily we were smarter than that. Additionally, we never met with a sales manager. RUN! RUN! RUN! [non-permissible content removed]
I leased a Jeep from DeCozen in August 2015. Great experience and a truly FANTASTIC price! I shopped around about 10 dealers in NJ and NY, but DeCozen beat them all! My sales guy was Steven Sanabria - fabulous customer service both before and after the sale. Recommending to all my friends!
Horrible dealer avoid
<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 115%; font-family: Helvetica, sans-serif; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">I purchased 2013 charger srt8 with 25 k miles. Salesman Frank told me car was "great" and that a full inspection was done. I drove the car home with my pregnant wife and 2 small children and while on the highway I immediately had heavy shaking and pulling when stepping on the brakes.Found out the rotors where all warped and brakes totally worn. I had to bring the car back & they did fix it no cost but had to wait 7 hours, then 1 day later the battery is dead on the car & i had to replace it. When I drove the car that night one of the lights was burnt out & I had to replace it! The passenger rear tire keeps losing air & I found out that the rim was damaged and had been welded which caused the tire to continuously lose air slowly- the Decozen dealership told me that there is nothing they can do about the rim & would give me a discount and charge $607.20 to fix it - I also found out through another dealership that both rocker panels are broken and need to be replaced. Frank also said he would mail me a second key to the car, but never mailed me my second car key as promised. (i have called him 10 times) and he never called me back. Horrible! Horrible! Horrible experience!!! And will never buy another Dodge. My advice is avoid this dealership at all costs or bring a mechanic with you. They lie! Very shady. Warning do not buy from this dealership!!!</span><o:p></o:p></p>
TOLD TO GET THE
I went to Decozen to inquire about leasing a new 2015 Jeep Grand Cherokee Limited. I was working with a very professional salesman by the name of George Labrunda who knows members of my family and also other close friends of mine. He was nothing but professional and clearly presents himself that way at all times. We were negotiating what they were giving me for my 2010 Range Rover and George had to go discuss this with the owner Jerry Cerino. Mr. Cerino came back with a Galves book and stated to me that "my vehicle depreciated another $500 in just 30 days" and I asked him "what the Galves ready price was." He said, "nobody give Galves ready for a vehicle." I replied they most certainly do when the vehicle is in the condition that mine is," and he told me to [non-permissible content removed] out of his dealership right in front of the salesman George Labrunda. I immediately replied to Mr. Cerino "that was the most unprofessional choice of words that any owner could ever say to a customer." Mr. Cerrino needs a lesson in customer relationship management and is clearly the most unprofessional dealership owner that I have ever encountered. I am following up with a letter to Chrysler to let them know how their brand is being represented in the market. There were other people in the showroom with children and I hope they heard that comment he made to me and left immediately.
Lying [non-permissible content removed]
Beware! Do NOT step into this place! Leased JEEP Liberty from them. Jeep broke down and they refuse to honor warranty and fix it. Blaming me for the mechanical problem. Manager made up a story (lied) about how the vehicle became damaged so they wouldnt have to fix it for free. Chrysler corporate was of little help. Save yourself a lot of trouble, Do NOT go near this [non-permissible content removed] you will regret it. I have contacted lawyers and will take legal action and hope to join in class action suit as well.
Put a deposit on a new 2014 Dodge car. Went back the next day, changed our mind and wanted our deposit back. They refused to return our deposit claiming non refundable. Called up Dodge, Dodge states that they cannot control the dealer on how they do business.
The definition of a shady car dealership
Tried to buy a car from this place recently. Salesman Justin A. treated me very rudely and tried to rip me off. Looked him up and he's a convicted criminal for theft related charges. Any dealer that would hire someone like this is worth staying away from.
NEVER! NEVER! NEVER! AGAIN!
I originally contacted Kim (internet salesperson) and Jerry (Finance Manager) about a Lincoln Limo listed for sale on ebay on Wed. May 29th. Jerry agreed to sell the vehicle for $6,900. They ran my American Express for $500 on May 31 for the deposit to hold the vehicle, and was making arrangements to bring the remainder in cash from my home in Michigan to his dealership in New Jersey within the week. I have several email correspondences to support the transaction, and how the delivery, payment and timeline was going to take place. I received a phone call on Tue. June 4th that they were returning my $500 deposit, because they had a buyer walk in and give them $7,900 in cash. Any reputable dealership or salesperson would never do this to a customer. Especially one that had a deposit. Buyer BEWARE!!! This is a true story. I have reported it to ebay and I hope they revoke their right to sell online through their venue. It is unbelievable to me in the year 2013 that we still have dealerships out there with this much lack of integrity. It is only a matter of time before you run yourself out of business, I just hope you don't hurt too many honest customers along the way. Total Shame!!!!
DO NOT BUY OR LEASE A CAR HERE
If I could give this place negative stars I would. This place is an absolute disaster. To make a long story short, after a long search at many dealerships my husband and I finally decided to go with the Grand Cherokee at Decozen. We were told by a salesman named George (who is a complete [non-permissible content removed] to be nice) that he could do the deal at 6k down and $300 month for a 3 year lease, 15k miles a year. This was stated on Saturday and agreed that we would come back Monday to sign the paperwork. We called him on Monday AM to confirm but never heard back (should have been our first warning). On Monday, when we returned, he acted like he didn't know who we were. We actually thought maybe he was on something? He kept repeating his catch phrase "are you ready to deal?" He then tells us the car we want is $379 on 12k miles a year. When we asked how this could be after what he told us on Saturday, he LAUGHED saying "the deal changed today". He couldn't call us? OR tell us that right when we walked in? Instead he made us wait for almost 20 minutes while he disappeared in the back office. Also, I am almost 9 months pregnant and to drag us in there fully knowing you were just jerking us around is absolutely disgusting. Complete waste of time. Let me do you a favor--when you pass this place, just keep driving. Save yourself from an unnecessary headache and a crooked BS-filled salesman.
Went in to purchase a new new vehicle for my son.. Delt with Joe M. the sales manager. He was very professional and helpful in selecting a Jeep. I was always use to getting run around from other dealers.. This was a totaly diffrent experience.. I won't buy a car anywhere else now. Thanks DeCozen.
Walked in on an evening and the sales guy Joe agreed to match our out-of-door quote from another dealer, and ask us to come in the next morning. The next day when we sat down and started the paperwork, he started to charge us over $3000 of destination charge. Why would anybody waist any time with this dealer?
Dodge Ram issue
2 years ago I had purchased a dodge ram from decozen. Recently, the front end keeps on shaking really bad. I brought it to a different repair shop (not a dealership repair shop) and they charged me 700 and didnt fix the problem. With a problem like this, I had to bring it to the dealer (which I hate doing). The repair center at decozen is friendly and they were able to fix the massive shaking in the front end. Thanks.