Ill-equipped to sell luxury cars
This morning I set an appointment with Jennifer at Hyundai of Turnersville, NJ for an 11:30 AM test drive of the Genesis G90. I am a highly-qualified buyer with a limited amount of spare time, so this was not a casual test drive. I pulled up to the dealership in a 2016 Corvette, with a blank check in-hand, fully expecting to replace my fiancés 2014 Santa Feher 4th Hyundai. After driving 40 minutes, here's how my test drive went: After being greeted by a salesman, I explained that I had an appointment with Jennifer to test drive the G90. He introduced himself as the on-site Genesis expert, then walked me next-door to what he explained was a former Audi showroom. The doors were locked. We then walked through a small alley between the two dealerships only to find that the second set of doors were locked as well. Most people in his position would apologize for the delay, then asked me to wait a few minutes while he located the key. Instead he looked completely and utterly befuddled. Apparently this showroom, and the G90 in particular, was inaccessible to humans. He then suggested that with an ample amount of notice, he would have been better prepared. Again, I reiterated that I had a scheduled appointment with Jennifer at 11:30 AM, to which he responded "Jennifer is just our website coordinator." It was at that time he also mentioned that he was the only salesperson in the dealership who had attended training on the G90. I'm not certain if this was meant to belittle Jennifer's position or strengthen his own but to me, it clearly illustrated just how unimportant the Genesis line is to this dealership. He then walked me back to the Hyundai showroom, grabbed a pen and a crumpled-up Post-it note and asked for my contact information. He asked when I would be available to come back for a test drive. It was almost impossible not to laugh in his face. As a person who makes his living helping companies build high-performing cultures, the number of mistakes made during my brief visit are almost incalculable. To me, and many automotive critics as well, this experience is proof positive that Hyundai dealerships are entirely ill-equipped to compete at this automotive price point. After all, if they can't manage to open the show room door to sell these cars, I can't imagine how frustrating the actual ownership experience would be. Before leaving the dealership, I sat in my car and emailed Jennifer about my experience. Not that it would have changed my mind but I've yet to receive the courtesy of a returned email, phone call, nothing.
This service experience was terrible. Our 2012 Sonata 2.0T went in to have the temp sesnor replaced and ECM updates completed. Under warranty. Work was completed and the tech left a clamp loose which caused the trans cooler line to leak throughout engine bay and undercarriage. We lost power during busy highway and nearly caused major accident with our 7 year old in the car. Spoke with, "John" from service dept and the GM. Not helpful. In addition through service experience, svc dept kept using the wrong phone # to contact us, despite several attenpts to update our account info. Also attempted to "sell" us services we knew were not needed, i.e brakes, roters, oil change, and air filter. But did not mention the two "bubbles" in the rear tires after the multi-point safety check. Unacceptable. Lease for vehicle is over in 5/2016. Not sure we will be going w another Hyundai from Hyundai of Turnersville with this type of service. Not sure there is anything that can be done exceed my expectations as this Service Dept both attempted to take advantage of us by "selling" services we did not need and put our family's safety jeopardy through their incompetance and carelessness.
I had my car towed into Turnersville Hyundai, since it would not start. Turns out it was the battery. They were very busy with scheduled appointments, but managed to change the battery, replace the front breaks, and change the oil that day. The even called my house to offer shuttle service to come get the car. I was at work, so my father was picked up and brought my car home. I have had nothing but good experiences with the service department.
Wish I could give zero stars
My fiance and I were interested in an Accent we saw online and contacted the Online Manager (Michele R). She responded with pricing and we set up a time to go in and check the car out. We had a specific car in mind, this was the car we emailed about (it was a manual transmission...), and this is the car we wished to see. A man named David called my fiance to confirm our appointment on the day of (May 6, 2014). No mention of specifics, just time and yes we'll be there...so we drive to Turnersville, meet up with David, and find out the car was sold the night before. We were very disappointed of course. Had we known, we would have never driven out there. Then David tried to push us on other cars but we knew what we wanted, they didn't have any other manual Accents, so we left. I emailed Michele to let her know our frustration with our experience. She had the nerve to email me back today and say that David told her that my fiance said we didn't have a specific car in mind and that we wanted to see all the Accents. Complete, outright LIE. I will NEVER go back to this dealership (and I was a repeat customer - had an 08 Accent from here that we intended to trade in). Needless to say, we went to Burns Hyundai in Marlton, got the car we wanted with no problems whatsoever. Don't even waste your time with these people in Turnersville. Typical bait and switch nonsense that you would typically expect from a buy here pay here...
A Refreshing Experience
After visiting several Hyundai Dealers and being upset by high pressure, "mistakes" on sales contracts(which were declined), and unknown mark-ups for reconditoning fees after getting a price for a used car, my wife and I were happy to deal with a salesman, Dave, at this dealership. No high pressure, no errors on contracts, no reconditioning fee, and just a pleasant environment to buy a car which took about 15 minutes. The agreed on price was it, period. What a pleasure to deal with Dave and Patrick who handled the paperwork. If your fed up with all the ploys of car buying experience try this dealer, and, if possible, Dave. No, I am not an employee of the dealer, nor a relative, just a very satified customer.
Received best price on new car, above average for trade, and the dealership was large with a great selection of vehicles