Audi Turnersville

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09:00 AM - 09:00 PM
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Thursday
09:00 AM - 09:00 PM
Friday
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9:00 AM - 6:00 PM

Customer Reviews of Audi Turnersville

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Great attention to detail

byJoshmccallenon 12/09/2017

Just needed to leave a review as a thank you for the excellent service and purchase experience this week. Chuck took fabulous care of us we picked up a new Q7. Answered every question patiently and had a passion for all the different features. We will definitely be by here again in the future

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
7 Reviews
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sales Rating

Great attention to detail

byJoshmccallenon 12/09/2017

Just needed to leave a review as a thank you for the excellent service and purchase experience this week. Chuck took fabulous care of us we picked up a new Q7. Answered every question patiently and had a passion for all the different features. We will definitely be by here again in the future

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AWFUL PURCHASE EXPERIENCE

bySTARPLUSon 04/04/2016

Dont even deserve a star. They are terrible & insane. STAY AWAY FROM THESE PEOPLE! Bought a vehicle and they did not process my title until I had to hire an attorney and complain to NJ Consumer Bureau for fraud.They gave me a run around for 15 days. George Roupas didn't even care to return phone calls or emails. Ever if you buy a vehicle don't give them full amount until you get your title from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

WASTE OF TIME

byAlexK529on 03/04/2016

1 star only because it's the lowest possible and can't give a 0 rating! Wasted 16 days on a car to have it sold from under my nose after agreeing to a price! After the "managers" said they wouldn't budge $1200 on a car price to make a deal, they lowered the list price $3000 less than two weeks later! When I spoke to the internet sales girl again and mentioned I'm interested in the car at that price but just wanted a few additional pictures and some questions answered since I'm out of state and need to do my due diligence before traveling to buy the car... I kept getting pushed off and delayed due to "rain" and whatever else. The next day she was off and asked me to contact the "sales manager" who I called 3 times, left 2 voicemails, 1 message with the front desk, and emailed all from 10 am to 4 pm... yet NEVER received any calls or emails back. The following morning (day 3 after agreeing to the new price and clarifying I'm ready to leave a deposit once I receive those few requests), I spoke to the sales girl again who is now giving me a different price- $2900 higher for tires and who knows what else they claim! 3-4 hours pass as I'm still waiting on those pictures then I get a call from a salesman who confirms she was misinformed and the price is the original one we agreed to. Still told him I need those few pictures after he answered a couple simple questions the other girl couldn't, and told him I'm ready to leave a deposit once I receive them. An hour later, I get the pictures and told the girl I'll be contacting the salesman shortly to leave a deposit and get paperwork ready so I can work on travel arrangements, insurance, financing, etc. Not even an hour after that, I get a text telling me sorry we sold the car! Are you kidding me?! When I try to reach the salesman, he's conveniently left for the night. Same with the general manager, who I emailed in detail that same night but (just like the sales manager) NEVER returned my call or email or even acknowledge it. Apparently customer service and business ethics aren't a priority at this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Waste of time

byT_greenon 08/27/2015

Went to look at a vehicle that was advertised online and somehow they lost it . No one seemed concerned on finding it me and my husband drove around for an hour looking for it and stl didn't find it. Next day sales manager called and said they still couldn't find it and he would look later he then called back and said it was wholesaled. The funny thing is they had the keys in their hand the night before a lost car and no one cared. A big waste of our time and gas!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Overall Great Experience

byJBrooks11on 06/28/2015

Had a great overall experience. Purchased at a CPO S6 at a price that was $5k below what I had seen at any other dealer. Also received a very fair price on my trade. Car was in brand new condition despite having 30K miles and the Turnersvile folks made it perfect. Salesman Harry Goldberg was very pleasant to deal with and low pressure - my only critique is that he could have been a bit more diligent in some of the details of the sales process. The manager George was very fair and absorbed the cost of a mistake made in my final quote. I would definitely consider buying my next car here. And as for the S6, wow what a car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Won't own up to mistakes!

bycesaro90on 05/30/2012

Buyer Beware. Brought my TT in to Audi of Turnersville service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cylinder / throw-out barring rupture. The cylinder is ingeniously located within the bell-housing. (no clutch fork, just a throw barring) Long story short I ended up replacing the slave cylinder / throw-out barring, clutch, pressure plate, and flywheel. All to the cost of $3,100.00, nearly double the estimates from three other shops. But I chose Audi because of their warranty (One year/ 12,000 miles, parts & LABOR!) and what I thought to reputable accountable service. After picking the car up everything seemed to be fine. However 3,000 miles later (42,134) the transmission jammed between first and second gear. I immediately towed the TT back to Audi of Turnersville. They denied being the cause of the problem stating that the clutch operated correctly. They then gave me an estimate of $7,000.00 for the repair. (Remove broken transmission and replace with rebuilt transmission) True the issue has nothing to do with the clutch but is undoubtedly directly related to the reinstallation of the transmission, more specifically, the shift linkage adjustment. After speaking with 7 different Audi shops, four of which are dealers, each one had an identical diagnosis. The shift linkage was improperly dialed-in causing a premature failure of the gear syncro within the transmission. Naturally first and second gear would be the first to go because they are the most used. Upon the cars repair elsewhere I will be seeking legal compensation in court for the cost of repair. Its a true shame that dealer service shops like this exist. Audi USA as well as Penske automotive group should stand behind their mistakes. For the record. In spite of my situation, Dana Magnani is very nice, a pleasure to work with, and a true asset to this otherwise dodgy dealer service shop. Needless to state, I will not be returning to Audi of Turnersville nor will I recommend them to anyone I know.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Sold car with bad motor

byjoan23on 07/07/2009

Sales dept sold me used car with bad motor.Car seemed okay at first but started having problems within 2 weeks. They repaired the same problem 3 times temporarily and would not return my money when I complained.In 2 months motor was no good and I was stuck with lemon.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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