Today 08:00 AM - 09:00 PM
Sunday
closed
Monday
08:00 AM - 09:00 PM
Tuesday
08:00 AM - 09:00 PM
Wednesday
08:00 AM - 09:00 PM
Thursday
08:00 AM - 09:00 PM
Friday
08:00 AM - 09:00 PM
Saturday
08:00 AM - 05:00 PM

Customer Reviews of Downs Ford

4.6
Overall Rating
(21)
Recommend: Yes (19) No (2)
Write a review: Sales | Service
sales Rating

Fantastic experience!

byLindab12155on 03/31/2018

Mike was wonderful with helping me get I to my new Ford Eco sport! He was super patient and answered all my questions. I would recommend him to my friends and family. The managers Lee and Dave were also super helpful going over the numbers and made sure I got the best deal! Love Downs Ford!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
172 Reviews
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service Rating

Mrs. Catherine Rapsas

bysasparcon 10/23/2018

We purchased a 2015 Ford Focus that has had the double clutch system on the transmission replace 3 times now. Each time dealing with the service department we usually deal with the same person. He has always been very accommodating to our needs as this is our only vehicle and has made a loaner car available. The Ford Focus unfortunately is probably the worst car we have ever had but that's on Ford. Your dealership worked with us at a time when we were having financial difficulties and the financial agent was able to attain financing for us with no money down. The unfortunate thing is this vehicle is a "lemon". This is the second car we have purchased through your dealership. We loved our first 2010 Ford Focus. It was a 5 speed. I am sorry to say I may be calling your service department soon for I fear the shuddering may be starting once more. I must add that no money was exchanged because this was all covered under the 100,000 mile warrantee and the fact that Ford Corporation knew they screwed up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service/recall

bylawrence2472on 05/05/2018

the service personnel were very cordial and knowledgeable. the work was performed in a timely manner and to my satisfaction. thank-you

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic experience!

byLindab12155on 03/31/2018

Mike was wonderful with helping me get I to my new Ford Eco sport! He was super patient and answered all my questions. I would recommend him to my friends and family. The managers Lee and Dave were also super helpful going over the numbers and made sure I got the best deal! Love Downs Ford!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byjcfeff17on 03/19/2018

Service was provided as scheduled, was done in a timely manner and waiting area was very clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Downs Ford,Toms River, NJ

byjdel71139on 03/15/2018

As usual I never have a problem with your service. People are courteous and work is excellent. Thumbs up to all personnel.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job and superior customer service

byRizzie60on 02/07/2018

They went above and beyond. my expectations. I arrived early and they took me early I wood gladly recommend you well done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by2016s550on 01/30/2018

Always have had an excellent experience at Downs Ford. No matter how small or large they give 100% to their customers needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The best service department ever!

byRWBon 01/27/2018

I wanted to drop a note to say thank you to the excellent service that is provided at Down's Ford. Chris, Debbie and the gang in service from the service writer to the courtesy driver go out of there way to treat your with professionalism, respect and, frankly, part of the family. I go out of my way to recommend the team to all my friends. They have never let me down, the prices are right and never a complaint on service. If I could make a recommendation to Ford Motor Company: Use this team as an example for all their dealerships in North America. Thank you 'gang' for all your efforts. This is one customer that appreciates what you do! Ray Barton

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thermostat

bymaryann742on 01/20/2018

Although we had to wait a week for service to replace a thermostat, the service technician did a top notch job while we waited. The job was done in 2 hours and 30 minutes. It was great to have heat again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Poor salesman

bySeanon 01/13/2018

I cannot believe I came there to buy a 2015 Mustang, the salesman came out like he had to forgot his name because he was such [non-permissible content removed] but he had a mustache, we looked at the car and I had to ask for the keys. After looking at the car I had to ask if my son could take it for a test ride and he looked at my son and asked him his age which was 18, he took his license and said let me see and said it could only be around the block. By the time he came back I was so pissed I just wanted to leave, what was supposed to be a fun day turned out to be nothing but a salesman who made a judgement if I was going to buy a car, [non-permissible content removed] I will find another place and a better experience, I will not be treated this way.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Downs ford

byRmccann9on 09/06/2017

TJ made my first car buying experience a pleasure and I will be recommending him to all my friends and family

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job as always!

bycathyb712on 07/07/2017

I have always enjoyed a smooth and professional experience when bringing my Ford for service, This time was no exception AND I am truly thankful to the service person who found the nail in my tire! As I'm constantly driving with my grandson in the car, safety is VERY important. Thank you again!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Drew

byDrewExploreron 06/29/2017

I brought my Explorer in for the "Works" package which included tire rotation. I mentioned to Debbie (service rep) my concern that the rims not be scratched. She made sure to make a note to the Mechanic to be extra careful. EXCELLENT customer service!....not a scratch.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

f150

byPags30805on 06/26/2017

My overall experience was excellent.. I went in knowing what I wanted they sent me on a test drive, gave me a great price and I'm was driving my dream truck home that night.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Should have went somewhere else.

bypollyon 04/10/2017

Should have went somewhere else. I was told that there were only 2 cars on the lot to choose from and that there was no other way of swapping for any other cars. I was in hard spot due to my husband and I only having one vehicle. Don't get me wrong, I love my Fusion. Just had a horrible experience with the dealership. My car is constantly in the service department and I was denied the right to get in a diff car. My brand new car with 36 miles on it was never detailed and when it was it was horrible and had to be done 3 times. Getting a hold of anyone or getting quality help was impossible and the buck was passed a few times. Ive had the car for almost 6 months now. Very unhappy with how I was treated since day one and very unhappy that my car has been in the shop twice.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Downs Ford Service

bymsig125on 03/21/2017

There was an issue with the original tires on my vehicle. Downs Ford service directed me to the manufacturer of the tires with specific information. They assisted with the warrantee issue and provided replacement of the tires. They also replaced the trunk pistons that were failing. Downs Ford service department is the best. Professional and courteous. Most of all, always willing to assist.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Another survey?

bysurebusy36on 03/18/2017

worked through lunch!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Downs Ford Service Dept. #1

byDirtyharyon 03/14/2017

Good fast service. Called at last minute to service my van. Got a no problem and it was finished! Great job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Always great service

byletty415on 01/13/2017

The very best in service. From the minute I walked in to the minute I walk out the customer service in the service department is always 100%

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Downs Ford Service

byEscarcelon 01/04/2017

Always dependable, friendly reception and service. My car and I always leave happy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

rv

byblerath4on 12/11/2016

service area personnel helpful, friendly and always pleasant. definitely a pleasant experience. service is quick and trustworthy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
videos
about our dealership

Downs Ford began as Lakehurst Motors in 1930, and quickly established a reputation for honest and dependable service. Much like the managing family at Downs now, Oscar Downs was a hands-on dealer. William Downs, Oscar's son, subsequently moved the business to Hyers Street in downtown Toms River and eventually to Route 37 near Main Street.

In 1979, three decades later, service manager Nelson "Rick" Riccardi, Sr. and sales manager William Arden purchased the business from William Downs. With a combined 63 years of service with the company at the time, Rick and Bill were well prepared to continue the Downs tradition of excellent service.

As Toms River expanded, so did Downs Ford. Rick and Bill built and opened the present Downs facility in 1985. Rick Riccardi, Jr. had assumed responsibility for the day-to-day operation of the business.

Today, Melissa Longo (Rick's Daughter) is a third generation dealer, proudly continuing the tradition of great Downs customer service.

what sets us apart
Downs Ford is proud to support the community that supports us. Supporting various charities, from the PBA, American Legion, Ocean Food Bank, Local Blood Banks, Ocean County College, American Cancer Society, The Special Olympics and many more.
Google Map
Amenities
Instant Financing
Complimentary Coffee
Customer Lounge Area
After Hours Drop-Off
Authorized Parts Store