Awarded 2018

Springfield Acura

Awarded 2018
Today closed
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Springfield Acura

4.6
Overall Rating
(59)
Recommend: Yes (54) No (5)
Write a review: Sales | Service
sales Rating

Great Experience

byAcosta88on 05/31/2018

Recently purchased my second TLX from Andrei and Greg at Springfield Acura. Hassle free and very professional. Have already recommended to family/friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
96 Reviews
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sales Rating

Great Experience

byAcosta88on 05/31/2018

Recently purchased my second TLX from Andrei and Greg at Springfield Acura. Hassle free and very professional. Have already recommended to family/friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant Experience

bySorayaMdxon 05/21/2018

Mary has been a pleasure to work with. She is very attentive and always followed up via phone and email, since we first had car inquiries. She made us feel very comfortable with the process of leasing our new car. Definitely will refer her to our family and friends for leasing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

byTone0582on 04/30/2018

Andrei has helped my family and I with numerous purchases and will continue to do so as long as we have Acura’s. Very honest and knowledgeable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Professional outstanding performance

byDarrelltlxon 03/28/2018

Louis was great professional efficient and made our deal happen. Excellent experience at Acura of Springfield. Totally recommend Louis!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible sale rep from General sale manager Anthony Fratello and Bill

byCammyon 02/19/2018

I purchased a Is 250 from this dealer cash and it was the worse experience I ever had. They made me feel like my money wasnt worthy are they give me they car for free. After purchasing my car I had notice that the lights under the sun visor wasn’t working and the back up sensor wasn’t working, they took my car for one week I had to call them to find out what was going on later to find out that Anthony the sale manager and Bill refuse to fix the problem because it’s too expensive to fix and was being extremely rude about. Now I see why the workers look so unhappy because they are working with such [non-permissible content removed],. Anthony Fratello and Bill need to take a class to teach them how to treat customers. Without your customers u have no business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

byJenrod1289on 12/29/2017

Recently purchased my second Acura from Andrei, had a hassle free smooth transaction both times. Have already recommended him to multiple friends/family members.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wow

bywaclaw15on 12/18/2017

Great experience. Jean is very good listener. Will recommend to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Professionalism and experience

bysmooches316on 12/18/2017

I was pleasantly surprised with the manner in which Rich took care of me while transitioning from another luxury vehicle. He made that almost unbearable translation bearable for me... I will always be thankful for his professionalism, friendly attitude, and willingness to help out. Thank you Rich, I was glad to make your acquaintance. I also want to give a shout out to Josh as well for his kindness and help with returning my end of lease vehicle. You guys made the transition much easier for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

5th Car with Acura

bychristopher0on 12/13/2017

5th car with Acura (Springfield). Great experience each & every time. Rich is a great guy & makes sure you feel at home!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great salesman

bydarel09on 12/11/2017

Louis was great! Informative, and provided a high level of customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

They tell you anything just to push you to buy

byUnhappyon 12/07/2017

The sales associate appears to be very nice and caring, but he totally lied and threw me off. My intention was not to even buy a car that day. I just wanted to see what I qualified for I wasn’t even looking for a 2018 or to lease and he completely shut me down to buy a deed car he said I could only qualify for a leased vehicle then he stuck me with the most basic model and said I couldn’t qualify for the other model and said they would add some features that I wanted. They gave me aftermarket very cheap quality products that are no good to me and then gave me an attitude beacause I was not happy I paid over $600 more for an after market control that does not even stay on! The lies and getting pushed into something I wasn’t sure about I am not happy I would not recommend or get a vehicle here again!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Recommending Springfield Acura to my family and friends

byannamaron 11/21/2017

Great dealing with Richard. Answered all my questions and the transaction went smoothly. I would recommend him and Springfield Acura to my family and friends

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience with Jean

byBalaji21on 11/13/2017

It was a good experience working with Jean. We got a good deal with the car we wanted. Great experience!! Would refer a friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Helpful and patient

bysusan11on 11/01/2017

Rich was wonderful! He was a perfect advisor and so helpful. He took a lot of time going over all options and got me in the right car, so much appreciated!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

It was a pleasure!

byrichardrdxon 11/01/2017

Pleasure to work with! Essam was responsive, easy going, and accommodating to my needs as a customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Rich is a great guy!

bysarvjeeton 11/01/2017

Rich is a great guy. I would recommend dealing with him. He is very reasonable and fast to deal with. This is my 1st Acura but highly recommend this guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Better than other dealer I used in the past

bymaryann7on 10/28/2017

Rich is great. This is my 5th MDX-3rd blue one. Everyone is very helpful! Loaner car when you need service. Much better than the dealer I used before.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

honest salesman

byurvee16on 10/23/2017

Jean has been upfront from day 1. Negotiating on our behalf with his managers to give me the best deal and pulling everything to feel us more confortable in terms of personal budget. Will be more than happy to forward and recommend to friends and family to have a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Ill be back in three years

bygiselle2017on 10/23/2017

This is my second car I bought from Jean. Jean once again gave me a good deal and I’m really happy with what I got!!! I’ll be back in 3 years. Thank you!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Disappointed Sales Experience

bykitblueon 10/06/2017

I leased 2018 TLX from Springfield Acura in Sept 2017. From pricing perspective, they were very competitive, but that is about all I can say positive about them. My purchase experience was much worse than other Acura dealership - bait & switch for trade-in value, offered "expired" lease program which forced us to pick another car, and sales manager (not sales rep) did not even come out and say hi. Few days after the purchase, they contacted for how my shopping experience was, and I mentioned the above issues I had. They tried to offer me 2 free scheduled maintenance service (for positive review on Acura Survey), but I really do not want to deal with this dealership any more. If you want to establish a long-term relationship with car dealership, this is definitely not a place.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great time

byjohnmdxon 10/03/2017

Had a good time going through the process of trading in and purchasing a new MDX with Rich’s assistance. Also glad I spoke to Bill UPDATE:For the first 2 weeks all was fine and I'm enjoying the new MDX we bought. Earlier this week I received a letter from the bank that was providing my loan. Initially it was Honda Finance of America and a few days later found out that changed it to another bank. The insurance company had to tell me because the dealership had to contact them to make the new change on the documentation. So when I saw the rate of 4.9%, I couldn't believe it. Acura has been running an incentive of 1.9 and 2.9 % to those that qualify for less than 36 months and greater for each rate. Rich, the salesman said it shouldn't be a problem for the dealership to match the Acura rates, but I was wrong. Funny thing is that I know someone that purchased a new vehicle from them and they did get the Acura rate. I called the finance Dept and spoke to Jeff multiple times over the past few days. He told me he wasn't aware of them offering that rate. If Acura has it posted on their website and this dealer offered it in the past, why shouldn't they honor it now ? Well because they can add 2 % more that's why. Jeff was supposed to call me back and never did. I finally called him and he told me he had the answer for me, there was nothing I could do and I was stuck with that rate. At this point I blame myself for not having them show me the rate. He said it was in the contract, but even today I was not able to find it. Why would they offer higher rates, when Acura is offering better ones for those that qualify. So there is something I can do and the first thing is to let others know of my bad experience and hope it doesn't happen to anyone else. I also reached out to the bank and was able to negotiate a better rate with them. I have contacted Acura US Corporate office and plan on documenting to them of how Jeff, the shyster and the dealership can be misleading. Lastly, I also intend in sending a complaint to the Better Business Bureau, but I don't think it's going to help their already 1 star rating. So be careful !!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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