Land Rover Parsippany

Today 08:00 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 05:30 PM

Customer Reviews of Land Rover Parsippany

4.0
Overall Rating
(6)
Recommend: Yes (5) No (1)
Write a review: Sales | Service
service Rating

Very accommodating

by rbustamante11 on 05/05/2017

Came in with no appointment and service went out of their way to take care of me

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
12 Reviews
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service Rating

Not very happy with the last two visits

by pharmdchelle on 05/05/2017

My first visit was awful Apparently when the car is returned to the customer it's Land Rover policy to wash all the trucks (mine wasn't) and was promised a car detail with the next service Second visit: I had gone in for an oil change, upon speaking with Mike Barone (I reminded him that I was promised a detail and he states that he couldn't remember and we was going back and forth a few minutes finally he had some knowledge about the conversation. I was given a loaner and the first one was very filthy no gas, second loaner upon driving off the rotors were rubbing didn't feel safe driving it, and that too was dirty inside and out

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Very accommodating

by rbustamante11 on 05/05/2017

Came in with no appointment and service went out of their way to take care of me

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Service!

by Edboll1 on 04/13/2017

I am currently 1 year into my second Land Rover lease with this dealership. The service department is absolutely the best I have ever experienced. They go out of their way to ensure the best service to their customers. I will be a customer for a long long time!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Overpriced

by sawics72 on 04/07/2017

$159 an hour for labor, seriously?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent as always

by Rastaman714 on 12/29/2016

Mike Barbone does an excellent job of communicating with his clients

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

70,000 mile service

by epstaller on 12/29/2016

The service is always excellent, professional and easy. I wouldnt go anywhere else.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible customer service

by fitnfun123 on 05/10/2013

My 2013 LR2 HSE had less then 1000 miles on it and we had to take in in because of it bogging down when starting. I was promised the vehicle everyday for a week. Needless to say by the end of the week I was livid. Not only did I not get a loaner car but was now told they were once again ordering more parts for it, but promised I would have my vehicle by the following monday. (During this time I had left a message for our salesman who told us they would detail the vehicle when we brought it back since they didnt do that before we took it home. He never returned my call. ) So Monday comes around I call to find out the status of truck and once again am told they had to order yet ANOTHER part and was told I would have truck back on Tuesday. Tuesday night I did finally get my truck back but it is still not running right. And the BEST part was when I went to go to work on Wednesday I found out it was on empty! Thanks for that guys! My experience dealing with Land Rover of Parssippany has NOT been a very good experience at all. I should have walked out the 1st day when we were told truck would be ready in 2 hours to go have lunch whatever. I was not ready. Another 4 hours later still not detailed but we could take it home. Horrible horrible service in every area of this dealer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Defective car seat

by mimi1956 on 01/31/2013

We bought a 2003 Discovery there in Sept. 2003. We kept up with all the maintenence there also. A few times the didn't change the oil when they were supposed to, my husband marked something to check because he didn't trust them. The straw that broke the proverbial back was when we needed to change a tire and found that during one of our return visits to replace a sensor in the computer one of the techs took our good tire on the back and replaced it with a bald one! Dealer said the people were no longer working there but did not replace. Neither did Land Rover of America help. Now that we have a problem with our seat burning it's the same story. Dealer said it's not their problem. Land Rover of America said the same thing. Then whose problem is it. We sure as heck didn't build this truck. Everybody that has one of these trucks says they are nothing but trouble and this dealer are [non-permissible content removed]. This is probably a wiring defect in this seat, the passenger one is ok. This seat has always blown a fuse when you adjust the back and the cracking in the seat is probably from the winter when we would turn the seat heater on. It was probably installed to close to the top of the seat. It burnt my coat which I didn't know about until my husband saw the seat was scorched. It could have caught fire whe I was driving my daughter to and from school or the mall or wherever. But no, it is not Land Rover's problem. We will be talking to a lawyer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

If your looking for a flood damaged LR3 this is the place

by joerizzo on 11/17/2011

Walked in ready to pay cash for a used LR-3. Test drove a nice looking LR-3 with low miles and a new engine. When asked what happened to the engine was told that it leaked through from the brakes! Asked for the mechanic to explain that one too me and the deal went sour. Sales guy finally admitted that it was a flooded car. Beware of carfax as there was no record of this. Amateur sales staff selling dubious vehicles with a total loss of confidence in the dealership and brand.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great cars, but a dealer that acts like a middle child.

by polarbearmike on 09/18/2011

I was disappointed with the sales rep who at first was helpful, but once I committed he dropped the ball. 1. He changed the car pick time twice. 2. Once I got there, the car was "ready" but he was not. 3. He rushed me through showing me the features once I signed the contract. 4. Dealership phone system seems to not work properly often. One day it was "down" all day.? 5. Dealership experience was not as good as Volvo and MB where the sales people where more generous with their time and made you happy you spent lots of $ for a premium car. I will not name the sales person at LR-Parsippany as it appears he was no worse than the rest

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Apathetic from the start

by hitdwight on 11/08/2010

First, my experience is very limited because Mr. Stanzione (a "Gold Certified Sales Guide") was apathetic and unaccommodating from the start. I requested a quote through Edmunds.com and was contacted via email by Mr. Stanzione. He volunteered his dealerships rankings.... "Land Rover Parsippany the 3rd largest dealer in the country!"......"We are currently ranked over 97% in customer satisfaction in both sales and service..." and, "...one of the top dealers in the northeast as well as in the top 5% of 170 dealerships in America". I asked what authority or entity provided that report or those rankings to substantiate his claims and repeated my request for a quote. He told me that LRNA provided the rankings then asked me how I would be paying and when I would be purchasing. I asked again for the report to which he responded, "have you test driven the Range Rover Sport?". He finally relented and wrote.... "Here is LRNA's phone number [violative content deleted] Please contact me when you are ready to move forward with the Sport." I told him that I did contact him! I forwarded the exchange to the sales manager Garrett Revolinsky suggesting that he may want to improve on the customer service at Parsippany. I did not get a response. Needless to say, I will not be buying a vehicle from them. I can't even imagine what their attitude would be like once I am locked in.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Not Happy

by puma10 on 01/05/2008

I purchased a certified pre-owned Range Rover at this dealer and it was a nightmare from day 1. I waited 5 weeks for the dealership to get the title of this car, which they did not have, then all the problems began. The day the vehicle was delivered the instrument panel wasn't working, the navigation did not work, the wipers did not work, the steering wheel was vibrating (which it still does), and broken glass came pouring out of the vents of my dashboard! There was still melted gum and pennies stuck to it in the cup holder from the previous owner! I have had my car serviced over 20 times in 9 months- and had a master technician look at it from a different dealer, who proceeded to inform me that the complete rear-end of my car had been replaced- and a completely different color paint. I have had several meetings with the general manager who offered to paint my car for $500 (which I would have to pay for) Now I have an attorney dealing with it!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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