Gateway Kia of North Brunswick

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Gateway Kia of North Brunswick

4.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

My sales experience

byjasontalon 04/17/2017

Buying a car is never a fun experience but Gateway Kia made it less painful. Everything was handled professional and we got the car we waited at a fair price. I would recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
72 Reviews
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sales Rating

My sales experience

byjasontalon 04/17/2017

Buying a car is never a fun experience but Gateway Kia made it less painful. Everything was handled professional and we got the car we waited at a fair price. I would recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience at gateway kia!

byDonovanfamilyon 04/25/2016

Friendly service and team made us feel welcomed.Tom Lake was attentive and helpful and really made the process easy and as timely as possible. Garrett, location manager was also very welcoming and offered assistance with our questions and informed us of various options to fit our needs. We definitely had another great experience at gateway kia and will recommend to friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

excellent service

byLbon815on 04/21/2016

Staff was excellent, took the time to listen to our concerns and needs, and worked with us every step of the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sale

byEltnbreon 03/28/2016

Kenny was very informative and always helpful. Very patient with us never seemed frustrated. This is my second purchase from Kia with Kenny and I will always come back cause I love my Kia and the business and its ppl are polite and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My Kia Experience

byWRonaldon 02/04/2016

My Salesman, Tom Lake was very knowledgeable and professional, and easy to talk to. He made my buying experience enjoyable and easy to handle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Helpful and Friendly

byJudetNJon 10/06/2015

Jennifer, the service rep was very helpful and friendly. When I took the car in, I thought I was only getting the AC system checked out, as it did not produce cold air. I was going to wait for the car. The Kia service staff identified an additional issue with the cooling system which need to be addresses. Jennifer arranged for a rental car so I could leave the car to be fixed. I live 40 miles from the dealer and would not have been able to leave the car, without the loaner. The car was ready to go early the next morning. Jennifer also told me details on my extended service plan which I was not aware of. Jennifer is a valuable employee, thank you! Jude T., Jersey City

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

byahines2on 09/22/2015

Great service as soon as I walked into the dealership. Very understandable of my fianacial situation (I'm a recent college grad). Helped in any and every way possible. Great place!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

They care

byAna197221on 09/19/2015

I want to thank my seller florel Louis_jean for resolution of my problem and for buying the sportage, thank you so much with out you I can't do it

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Staff & Great Cars

bycrixtopheron 09/19/2015

I can't say enough about the GREAT people who work at Gateway Kia. I walked into the dealership with a price point in mind and they gave me an even better deal. A big THANK YOU to both Tom Mastro & Don Hahn.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very pleased

bycourtneyhnjon 09/15/2015

I'm very pleased with my overall experience. Never was treated so well by a dealership! Thanks again! Courtney H., Milltown

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

horrible!!!!

bysean_muldoon_on 03/26/2015

I had 2 kids so I knew it was time to get a bigger car. only went to kia because of my bad credit. I got ripped off big time!!! got a used Sorrento with 58k on it. 25% interest rate and put 6 thousand down. shortly after getting car i was told that it was in a severe accident and needed a few grand worth of work. When i confronted the dealership they said its not their problem. I recently tried to trade it in, they cant help me. i need a co signer. they approved me with a 450 credit score, but now my credit is a 600 and they cant do anything for me. I have contacted them numerous times to correct the issue at hand and been ignored or yelled at each time. Im done, i just contacted a lawer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Awful, Awful, Terrible...

byStrawberry18on 02/25/2015

3 Years with this company, 3 different cars in the same time. Looking to lease for 36 Months (this time) and I was told they don't do 36 Months Lease. what they did not tell me is when a person has a negative equity on a vehicle, they don't give you 36, but the 48 months lease. My payments don't go down. Giving me lower value for trade in. rolling over to the next car remaining balance from prior cars. better credit, but higher rates???? What in the world is going on with this Kia Dealership? Can someone find out? Is there a way to sue this people? Anybody???

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Overall Satisfied

bykathleen_don 01/14/2015

The sales team especially Kenny was excellent......The only draw back is there is a lot of paper work that needs to be completed and time is just a little too long to buy a car. Otherwise was overall satisfied with the dealership...... Kathleen D.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest and Disloyal Business

byRob477on 12/29/2014

Back in 2012, I purchased (financed) an Optima Hybrid and leased a Sorrento (yes, I walked out of there with two vehicles on the same night from the same salesman). At the time, I was desperate for a new car since my existing one was extremely unreliable. As soon as I entered the showroom, I was hounded. Since I don’t play poker and don’t have a good poker face, they clearly saw that I was in love with the car. They didn’t give me a break and insisted that they couldn’t bring down the price from the sticker. They accepted my trade-in at gave me $2000 less than KBB. Further, I had an incredible credit rating yet they gave me an awful rate. I had no experience in shopping for a car and this was my first time. So, this explains why I allowed much of this to happen. On top of everything that occurred, they insisted that I rate them nothing less than a 10. Feeling awkward and embarrassed to create a scene, I went ahead and gave them that rating. Sadly, they treated me very kindly because they wanted the sale. So, when I read other customers write that they were treated with kindness or professionalism, I can only smile (sarcastically) because, of course, they’re going to be kind and nice: they’re trying to make a sale. After 7 hours of waiting, I finally succumbed to their tactics and walked out with two vehicles. On December 29, 2014, I stopped by the dealership to inquire about selling my Optima. I understand that dealerships are more inclined to purchase back their original cars for the right price. My vehicle is in pristine condition. That said, when I walked in, one of their salesmen approached me and immediately referred my request to a manager. After speaking to the manager, he came back out and said that they will not buy any vehicle unless I was looking to purchase one from them. Even after I explained my history with them 2-years ago, they still wouldn’t entertain my request. They’re greedy and just out for money. I understand that a dealership is a business and wants to make money but they are simply ridiculous. They have no loyalty to their customers. Even despite the fact that I walked out with two vehicles in one night (something that not many customers would do), they still wouldn’t even hear me out or give me their time. How quickly they forget!! Do not trust this dealership!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Helpful, made me feel comfortable

bymaggie_son 11/17/2014

Kenny was great. Every helpful, explained everything clearly, and really made me feel comfortable and confident with my purchase of the Kia Rio. All around great experience working with Kenny. Maggie S.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

This place a joke!

byannaliesag83on 09/22/2014

I spoke with them two weeks before coming in- they new my situation. Prior bankruptcy and a car that I owe $1500 more than its worth. Went in, wouldn't even look at my car. Basically told me it's useless and "I should let the bank repo it". Really? How is that professional? Tell me to ruin my credit because my Pontiac is useless. My pontiac has extremely low miliage and I am the second owner. They said whatever they could to get me to come in, than wasted my time. Just stay away, it's a joke.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Explained everything

bypat_oon 08/25/2014

Jose is professional. He explained what is happening with the car, he takes his time and focuses. He is an asset and a wonderful representative of your organization. Patricia O.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly Staff

bybrucenj1on 08/04/2014

I was surprised by the amount of cars in the inventory, however, judging by the quality of the product(Kia Rio) which I purchased,I can easily see the overall appeal that keeps people coming in to your Dealership. But, it was the friendliness and knowledge of the staff which truly sold me on buying my car.. many of my questions were already answered before I could ask them- professionally and completely..In particular, I want to give a shout out to my Salesperson, Danny Z.. He's great..!!In fact, everyone who was there was so very nice..even Those who were taking care of other customers. Everyone from the Mgr. to the Sales Staff, to guys in the Service Dept. to the Get Ready Crew.. My Thanks to one and all..!!! God Bless each of you ...Bruce B.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Helpful and Honest

bykaren_njon 07/29/2014

Outstanding! I love coming here. The guys are very helpful and honest, give them a raise! Thanks for the excellent service. Karen

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Danny Z is the best!

byrene908on 07/08/2014

every one is very friendly and aproachable. Danny Z is the best, hands down! Danny Z and leon worked hard for pretty much two days to work with our specific situation, which was less than ideal to say the least. They went above an beyond to help us get what we were looking for. They are honest, they work hard for you, and they did right by us. I would not go anywhere else for a new car. Simply put, everyone is friendly and courteous, they treat you like a person not a walking dollar sign. Thanks to Danny Z for working hard along with Leon, we cannot thank you guys enough. My wife and I absolutely love our new sportage and optima. Rene, NJ

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Jose is a pleasure

byFCNJon 06/24/2014

I feel welcome any time I come in for anything.Everyone is very nice. Jose makes sure that he explain everything that's wrong with the car. It's always a pleasure: Jose's customer service is above and beyond. Love it:). Freida C.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map
Amenities
Instant Financing
Complimentary Coffee
Television
Vending Machines
Customer Lounge Area